Filed under: A Bit Of Inspiration, Advertising, Apathy, Attitude & Aptitude, Business, Culture, Egovertising, Management, Marketing, Marketing Fail, Respect
Scale.
A single word that has become the barrier to so much.
How big can you get it?
How much can you make it worth?
How do you plan to expand, expand, expand.
Now I get it …
If you want – or need – investors, they want to feel their cash will grow.
But the by-product of this is that scale has now become the measure we define ourselves by.
If it’s not big, it’s not worth it.
If it’s not the largest, it’s not the greatest.
If it isn’t known around the world, it’s not worth caring about.
And I’m not just talking in terms of investment, but in so many fields.
Advertising is one of them.
And I certainly have been guilty of it.
Thinking working on global brands meant I was somehow better than those who worked on more local clients.
But thankfully, I quickly learned that was bollocks.
Because on top of everything else, far too often global brands are a shitshow of politics and hierarchy.
Wading through pools of treacle.
That are located inside a maze.
Constantly being moved around.
In the dark.
All in a bid to delay making a decision.
Because not pissing off your boss is more important than creating value for customers.
Which is why for all the NIKE’s, Spotify’s and Metallica’s there’s a whole lot more … well. let’s just say there’s a whole lot more of those other sort of global clients.
And while I’ve been luckier than most with the global clients I’ve worked with – which is fortunate given most of my career has been working with them – the reality is it’s got nothing to do with their scale and everything to do with the values and aspirations of the individuals you’re working with.
That doesn’t mean they don’t want to grow … of course they do and that’s what they’re paying you to help them achieve it.
However growth and scale are different things.
Growth is building, evolving, creating and changing.
Scale is power, speed, conformity and consistency,
And that’s why people focused on scale, can tend to get blinkered …
Focusing on speed and size rather than standards and substance.
And before you know it, they’re churning out all manner of communication landfill, because they believe being something for everyone is better than being everything to someone.
Which is why I love this small hole-in-the-wall store I saw not so long ago.
I have no idea how many people need a quick buttonhole service …
I appreciate the sign is a ramshackle mess.
And yet it made me so happy because the shop looks like it’s been there for a long time which suggests the owner has built a position and value within the community they serve.
Where ‘quick’ is more a by-product of their experience rather than the objective of why they’re in business.
Maybe.
And while I could be completely wrong about them, the reason I love it is because it reminds me that we should celebrate business who wish to live up to a standard not down to a scale.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Communication Strategy, Creativity, Culture, Cunning, Film
I bloody love this idea.
If they ever get round to reissuing the movie, I really hope they do it.
Hell, I’d even happily pay to help justify the joke. But I’m strange like that.
That said, I’m surprised Hollywood hadn’t thought of doing this before.
Let’s be honest, their current business plan appears to be ‘remake once popular movies [and some, not so popular] rather than investing in new ideas’. So reissuing the brilliant Groundhog Day but calling it a sequel, sounds like their Holy Grail.
Either way, it would be a brilliant example of how to use a brand idea … because for all the claims out there from agencies and brands about creating ‘big, sustainable, long-term brand platforms, we don’t see that nearly as much as we could. Or should.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Brilliant Marketing Ideas In History, China, Chinese Culture, Communication Strategy, Confidence, Content, Context, Creative Development, Creativity, Culture, Cunning, Devious Strategy, Distinction, Government, History, Influencers, Luxury, Marketing, Perspective, Politics, Relevance, Resonance, Respect, Revenge, Truth
Once upon a time, when I lived in Singapore, I popped into the restaurant next to where we lived on Club Street, to get some takeaway.
As I was waiting for my noodles, I saw a man at the bar having a drink.
He had a nice face but the only reason I noticed him was because he had a mark on his head that made him look like Mikhail Gorbachev.
The next day I found out, it was.
While Club Street was blessed with lots of nice restaurants and bars, seeing the ex-head of the Soviet Union having a drink next door to where you live, was not the sort of thing you expect to see.
But then Mikhail was good at the unexpected.
Like the time, in 2007, he turned up in a Louis Vuitton ad.
Back in the days when being an ‘influencer’ meant you had done something to impact the world rather than existed to simply flog product.
But Mikhail was an inspired choice for a whole host of reasons …
One was the visual metaphor he represented for Russia’s journey from communism towards capitalism.
The symbolism of a new era in Russia. And the rest of the world.
And while this ad came out in 2007 – 16 years after he had seen the dissolution of the USSR – what he represented was still clear. Made even more obvious by placing him in the back of a car – in a photo taken by Annie Leibovitz – driving past the Berlin Wall … another symbol of capitalism triumphing over communism.
For many who read this blog, the impact of this change may fly right past you.
I get it, especially if you’ve lived in Western countries, so to give you some context, let me take you to Communist China.
The modern metropolis that you see in photos of China today is certainly not what I found when I first moved there. Especially when you stepped out of central Shanghai, Beijing or Guangzhou. Though, to be fair, that’s still the case in many parts of the country – including Shanghai, Beijing or Guangzhou – despite the Middle Kingdom’s incredible modernisation and rise.
Anyway, when I first moved there, Louis Vuitton had a reputation – and nickname – of being ‘the mistress brand’.
There was a simple reason for it …
People who owned it were seen as ‘girlfriends’ of high-level business people or government ministers.
Basically the belief was that because their lovers were one of the few people who were allowed – or could afford to – leave China with ease, they’d buy LV products on their travels and then give them to their lovers as presents on their return.
Was it true?
Not entirely, but there was definitely a ‘second wives’ economy that existed and likely still does.
There was a street near where we lived where every shop was allegedly funded by a generous ‘benefactor’. And you could believe it, because we never saw a customer enter a single store and yet the owners – always young and attractive – were driving the latest Bentley’s. Ferrari’s or Maserati’s.
It was a different world.
And while China has been the centre of the luxury universe for decades, I still remember the Government banning all luxury outdoor advertising in Beijing every now and then to both show their power to the luxury brands who make billions from them as well as reminding the people who live there ‘they were still a communist land’.
Sometimes.
What is interesting is that when Russia and China opened up, Louis Vuitton were one of the quickest brands to see what this could mean for them and their category.
They recognised very early the importance – and confidence – luxury brands could play in culture and so they upped the branding on their products dramatically.
And that’s why these ads, from Ogilvy, are so interesting to me. Because at a time where the cult of luxury was on the rise, these ads attempted to separate LV from the competition by trying to position them with greater significance and purpose.
Presenting LV almost as something you ‘earned the right’ to have rather than something anyone could just buy.
Treating the LV iconography as a badge of honour, not simply wealth.
Reinforcing status as much about how you live, rather than simply what you have.
Maybe this was a reaction to the way Putin was starting to shape Russia to his will.
If you look closely at the bag next to Mikhail, you will see a magazine with the headline ‘Litvinenko’s murder: They wanted to give up the suspect for $7000.’
That headline was on the magazine, New Times, a liberal Russian publication that regularly criticised the Kremlin.
That headline was a reference to Alexander V Litvinenko – the former KGB spy who died in November 2006 after being poisoned in the UK. The former KGB spy who had accused Putin of orchestrating his murder.
While Ogilvy and LV dismissed the significance of that magazine headline, I think it’s pretty safe to say that’s bullshit.
There is no way that is a coincidence.
I get why they said it, but the symbolism of Mikhail … with that magazine poking out his bag … driving past the Berlin Wall … was a pretty blatant message of how far Putin’s Kremlin had taken Russia back to the ‘bad old days’ since Gorbachev had left.
It may have been a condition for Mikhail to feature in the ad.
Only he, Ogilvy and LV execs would know.
But I do admire their stance.
Let’s be honest, there’s absolutely no way that would ever happen now.
Which is as much of a statement on how safe advertising and brands have become as it is of the dangers of Putin and his actions.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Brand, Business, Chaos, Communication Strategy, Confidence, Content, Context, Creative Development, Creativity, Culture, Differentiation, Distinction, Emotion, Empathy, Experience, Honesty, Loyalty, Management, Marketing, Marketing Fail, Music, Nike, Packaging, Planners, Planning, Point Of View, Relevance, Resonance, Respect, Standards, Trust, Truth
I was recently interviewed by a music company about the work I do for artists.
They – quite rightly – wanted to know what I did and how it was different to what I normally did.
And I explained the difference was made clear pretty much in my very first meeting.
Because I was told this …
Now I can’t be sure they used those exact words, but that was the general premise.
And that was what was amazing.
Because when working with brands, they want you to use creativity to engage audiences, but with bands – at least the ones I’ve been exposed to – it’s the opposite.
I don’t mean they want to alienate people – though they understand the importance of sacrifice better than almost any brand marketer I’ve ever met – it’s just they are the creativity … they are the product … and so the last thing they want is some fucker placing a layer of ‘marketing’ on top of their artistic expression which can be twisted, diluted or fucked with so what they want to say and what it means to them, has no consideration whatsoever.
Now I admit I’m very fortunate the artists I’m working for are of a scale where they have the power to not just consider this issue but do something about it.
Many don’t.
However by the same token, when you’re of that scale, the potential for things to get messed up in some way is much greater.
Which is why they ensured I knew my role was not to market them, but to protect their truth.
Do and explore things that amplify who they are not just flog more product.
And because what they create is an expression who they are … they can express their truth without falling into endless streams of cliched brand consultant speak.
+ So no buzz words.
+ No ambiguous terms.
+ Just stories, experiences and considerations that have defined all they do.
And that’s why they don’t really care if you like their music. Sure, it helps, but they don’t want fawning fandom, they want people who understand what they value, believe and give a fuck about so everything associated with what they do expresses it.
Or said another way, they want people who can ‘speak their tongue’.
Now I am the first to admit there have been some mistakes.
Some things you go, “why did you do that?”
But in the main, I’ve not seen much of it and even when I have called stuff out, they have [generally] appreciated it, because – as I was also told on my first day – I’m being paid to give them truth not comfort.
I’ve always said people should not aspire to be a planner, but get away with the things a planner can get away with. And I’ve got away with a lot as a planner. Done all manner of weird and wonderful.
While I’d like to think that’s what helped me get this gig … the reality is I got it because of an introduction from someone I know.
And while in theory any strategist could do what I’m doing, how I do strategy and how I have been asked to view what it’s role is, has highlighted that’s not the case.
Not because of capability, but what the industry currently wants and expects.
And this is manifested in increasingly not being given the time, support or standards to do things right.
Where speed is more important than substance.
Process more valuable than output.
I wrote about this and more, here.
But it’s more than that, it’s also what clients think strategy is for …
Packaging rather than changing.
Wanting quick wins rather than long term value.
Targeting needs, not a point of view in the world.
Chasing convenience not authenticity.
If anything, doing this work has made me even more grateful to the bosses, agencies and clients I’ve worked with over my career.
Because when I look back, the truly great ones were basically like a band.
Born of belief. Defined by a point of view. Wanting to attract not chase anything popular.
And that’s a big part of why they have been able to remain at the forefront of their individual discipline, category and/or sub-culture.
Because they never saw strategy as a tool for marketing, but to amplify their truth.
Filed under: Advertising, Attitude & Aptitude, Creativity, Culture, Human Goodness, Wieden+Kennedy
news of The Queen – I was still shocked.
But while the Queen had been in my life for all my life, the loss of Dan – like Dave before him – was much more personal and emotional.
And while over the coming weeks there will be many stories about Dan Wieden that will all be amazing to read – from his brilliance to his humbleness – I thought I’d write about something else that made him special …
His ability to unite a culture while encouraging the individuality of that culture.
That’s an amazing thing to achieve. To build something united by the same passion and values wherever in the World you are located, but still be able to – encouraged even – express your individuality, even if it would be in conflict with what he would have chosen.
But then, when you got to know him, you realised he craved creativity, not conformity, and suddenly everything makes sense.
I have a bunch of stories about this brilliant man … and while the one where he held my hand and told me “never leave”, despite having just belly danced for him [long story] is one I love, this is probably my favourite.
For reasons I don’t need to go into, Wieden wanted me to feel some major love.
So one day, I got whisked from W+K Shanghai and plonked in front of Dan in Portland.
I think he was as surprised as me to be there, but we chatted about all manner of things … from why he thought it would be great for me to run The Kennedys [which was the highest compliment, given I was a planner] to how on earth he had managed to have offices in China, Japan and India – which still blew his mind.
After 45 mins, he asked if I fancied lunch.
Of course I said yes to which he told me to follow him as we walked to one of his fave local restaurants.
Nothing fancy. Just lovely.
We had an enjoyable lunch and he told me he was glad I was there. He even sounded like he meant it, haha. So when the bill came, I asked if I could pay.
He looked at me like I was a lunatic and asked why.
“Well …”, I said, “… my friends think you’re mad for hiring me so I want to get them back and paying for this meal is my way of asking you for a favour”.
[For the record, of lot of those ‘friends’ were regular contributors to this blog, when I allowed comments – which I miss. Damnit]
He looked me dead in the eye and replied …
“Should have known there’s no such thing as a free lunch. OK Campbell, tell me”.
So I asked if I could have a photo with him … but I wanted him to look like he was bollocking me, so I could show my friends and pretend he’d just found out they were right.
His eyes lit up.
“That doesn’t make much sense to me but let’s do it” … which explains the photo at the top of this post and why every single time he saw me from then on [and I mean EVERY time] he’d say, “I thought I fired your ass” … thankfully with his eyes shining their infectious, mischievous sparkle, so I knew I could come in the next day.
I’ve been very fortunate in my life to have so many brilliant people shape it, and Dan was one of them.
In many ways he changed my life. Certainly the trajectory.
That may sound huge, but the opportunities he gave me through the company he co-founded resulted in a life I never could imagine and will always be grateful for.
Dan was a legend.
Not just in creativity or advertising but in so many other ways.
From his ability to be a huge presence in any room but never make anyone feel small, through to his beloved Caldera, which helped – and will continue to help – so many who may not have had many chances to see what they can become.
But if you told him he was [and I did] he would wave you away, refusing to acknowledge or accept it.
[And don’t get me started on his reaction when he discovered people had W+K tattooed on them. Often as part of some founders day shenanigans. He literally couldn’t understand it]
So that just leaves me to say a huge thank you to you Dan. For everything.
Your legacy lives on through your work, your agency, your impact and the people who were so lucky to work for you and with you.
You probably would tell us to “stop talking horse shit and go make your own legacy” … and while I know we all try and do exactly that, it will all be the better for the time we learnt from you.
Deal with it Dan.
To his family, friends and W+K peeps past and present, I send you my love and deepest condolences.
