Filed under: A Bit Of Inspiration, Attitude & Aptitude, Confidence, Creativity, Effectiveness, Egovertising, Management, Marketing, Marketing Fail, Perspective, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning
It’s not that long ago that advertising award submissions would talk about how many Facebook ‘likes’ a post got as proof of effectiveness.
As I wrote a few years ago [even though I can’t find the post, haha] that’s the equivalent of claiming someone is your fan simply because you asked them to pass the salt in a café and they did.
And while many were quick to try and blame Facebook for suggesting this as a metric, the reality – similar to those who blame Powerpoint for writing bad presentation – was it was the people who wrote the submission who were to blame.
For all the talk and conversation about effectiveness, it’s amazing how we continue to try and reframe what it is and how you achieve it.
Hell, even those who literally make a living out of it, do it with one eye on serving their own needs and wants – resulting in methodologies that, while not wrong, tend to be more about not failing than liberating.
But hey … they’re way smarter, objective and valuable than so much of the stuff we’re seeing being peddled left, right and centre.
Some things to note.
Having 100,000 followers on Instagram is not a demonstration of your strategic effectiveness.
Having 10,000 subscribers to your newsletter is not a demonstration of your strategic abilities.
Having clients write you a letters of thanks is not a demonstration of your strategic skills.
They’re all lovely.
They’re all things you should feel proud of.
But they are not a demonstration of your strategic chops.
Christ … I have 17,000 instagram followers and do you know how I got them?
Well, as much as I’d like to say it was down to the 18,000 excellent images I’ve posted over my 14 years on the platform, the reality is it was an accident.
Metallica linked my insta to one of their photos and overnight, I gained about 20,000 followers.
Literally overnight.
Now I know what you’re thinking …
“How come 20,000 people followed you but you only have 17,000 followers now?”
Well, it’s easy …
Once people realised I was not going to furnish them with insider knowledge of their hero’s and instead, would be bombarding them with photos of my cat, they left in droves.
Almost 10,000 people.
So those 17,000 people on my insta consists of about 10k who find me so insignificant they can’t even be arsed to stop following me and 7k of people I’ve overshared into submission.
To paraphrase Lee Hill who once told me, “turnover is sanity, profit is vanity” … we can say the same about followers/readers and happy clients.
Sure, having a lot of people like what you do is good … but it doesn’t mean you’re strategically effective.
It doesn’t even mean you’re even strategic … and yet so many seem to be mistaking their volume of insta/newsletter/client letters as proof that they are.
All that means is – at best – you’re good to the people who have chosen to follow/work with you and as good as that is, it’s worth remembering a lot of people think Donald Trump is the messiah which highlights many people don’t know what the fuck they’re doing or talking about.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Awards, Content, Contribution, Creativity, Culture, Effectiveness, Emotion, Empathy, Experience, Happiness, Leadership, Legend, Loyalty, Management, Reputation, Respect
A few weeks ago, I received a bouquet of flowers.
That’s unusual enough, but it’s who sent them to me and why that’s the interesting part.
Let me take this opportunity to say that I will not be telling you who it was or the specific reasons why … but there is a point to me telling you this story.
You see, the bouquet was sent by someone pretty famous.
As in, globally pretty famous.
And they did it because they wanted to say ‘thank you’ for some work I did for them a while ago.
Now, I am under no illusion that [1] they will have done the same thing for a bunch of people and [2] it was no doubt organised by someone in their management team … but the fact they did it is amazing.
Let’s be honest, most wouldn’t.
Let’s be even more honest, even the one’s who should, still don’t.
Now I appreciate I have somehow ended up being the exception to the rule with things like Green M&M’s … a Wayne Rooney Man Utd shirt … a custom built cigar box guitar … a signed Rick Rubin and Beastie Boys photograph … a years supply of Coke Zero … the Metallica x Rimowa suitcase, as seen above … but while they are all amazing [and there’s others, including the best reference I’ve ever received], this is different.
You see with all those other things, they came from people/organisations I had long-standing relationships with.
Measured in years.
But this wasn’t.
This came from a couple of weeks work I did for them over maybe a period of a month.
Now I appreciate I wasn’t paid for it [I was asked to help them by someone else I work with, who paid my fee instead] but it was a joyful experience and I was glad they were glad with what I helped do.
Which leads to the second reason why these flowers are amazing.
Because while they were in relation to the work I did – which was pretty small and well over a year ago – it was kind-of giving me some credit for them winning a major award … which, frankly, is utterly preposterous.
I’m not humble bragging.
OK, I am, but I don’t mean to be.
Not am I trying to act all coy.
My involvement was only related to distributing their work, not creating it.
It’s like Spielberg giving me a gift because I told some friends ET was a good movie and they went to see it.
OK, maybe that is a bit too humble [haha] but the reality is their award was about their talent, hard work and quality of work, so for them to even consider others at this time, is testimony to how brilliant a human they really are.
And they are.
Proper brilliant.
Even more so given the first time we spoke, they asked why I didn’t like them, because the people who’d got me involved had told them that, ‘for a laugh’.
Pricks.
Which gets to the point of this post.
I know my role in their work was important, but – in the big scheme of things – insignificant.
But they don’t want me to think that way.
More than that, they won’t let me think that way.
They want me to know they see what I did. That they acknowledge and value it … and that’s amazing.
They have so many people in their life, but they looked out for someone they met a few times.
Talk about making me want to do more for them.
Talk about making me want to do all I can for them.
Talk about making me feel ten feet fucking tall because of them.
I get this may have come from their management more than them, but even then that’s amazing. Plus they signed the card so it’s not like this happened without their awareness … even if they have a million cards with their signature on it available to be used
Now I am not walking around expecting them to dump a pile of cash in my bank account.
I’m not even expecting to do any more work for them.
But I am thinking I want them to win.
Win in life. Win in their career. Win in everything.
They have a cheer leader for them, in me, for life.
Now you could say they’re pandering for popularity … that this is all some sort of ego trip.
And I get why you’d say that. But you’d be wrong.
Because they were tough and demanding.
Not just on people like me, but also on themselves.
Because this work was more than just ‘putting something out’, it was putting themselves out.
There’s a lot of backstory I could talk about to explain this, but that’s not my place … but what I will say is that there’s a lot of talk about leadership, but this may be one of the best examples I’ve ever seen or experienced in my life.
I’m glad they won that award.
They deserved it.
For their work. For their talent. For their vision. For their character.
And when was the last time you could say that about someone in a corporation?
So thank you to this person. You didn’t just restore my faith in humanity, you surprised it … putting aside that when I told Andy, he said if I got a ‘particpation award’, what did the people who actually played a real role in their success and achievement get.
Which is why if there’s an award for asshole, he would win every time.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Colenso, Colleagues, Comment, Communication Strategy, Creative Development, Creativity, Culture, Cynic, Empathy, Honesty, Marketing, Media, Perspective, Planning, Point Of View, Provocative, Relevance, Resonance, Wieden+Kennedy
This blog has been going for a loooooooong time.
Which means, it’s had its fair share of April Fool posts.
Some have been very good [even though I say it myself] with different industry people picking it up and commenting on it thinking it’s real.
And some being utterly, utterly shite.
But this year I decided not to do one.
Not because I couldn’t be bothered.
Nor because I couldn’t think of what to do.
Not because it was an Easter holiday on April 1.
But because after a while, it just becomes a bit boring.
I say this because a lot of brands don’t seem to get that. Instead, they keep doing the same thing over and over again without realising the audience have moved on.
That might be because of ego. That might be because of a lack of self-awareness. That might be because they don’t even know who the fuck their audience is … but whatever the reason, they keep doing what they do regardless.
And one of those things they keep repeating is ‘hijacking culture’.
By that I mean either during or after a topical event … they hire a van, slap a billboard on the back, put some headline on it that refers to whatever event they are ‘leveraging’ and then drive back and forth so a photographer can snap it in situ and then send it to the press or put it on the socials.
Hey, sometimes it’s really good.
But often, it just feels pretty sad.
Especially when lots of companies are all trying to do exactly the same thing for the same event at the same time.
Look I get it … it’s a way to get boost attention.
It’s also a way to show your client – or their bosses – you’re ‘on the ball’.
Can’t criticise that … except in many cases, it also seems to have a subliminal admission that they need to borrow from others to make people care about them.
Which is less good.
Yes, I know I’m being a bit of a pedantic asshole here, but here’s the thing … when people expect brands to do this stuff, then you have to accept that you’re no longer ‘hijacking’ anything, you’re simply conforming.
Of course there are ways to do it well.
Wieden were the masters and – arguably – the originators of it.
Which was basically to do stuff that ‘added to the cultural conversation, not just stole from it.
They did it with NIKE for literally decades.
Olympics.
Superbowls.
World Cups.
Winning.
Failing.
Achievements.
Retirements.
Fines.
Spectaculars.
But achieving it wasn’t simply down to great talent, great clients or being quick at doing stuff like this, it was down to 3 things.
Creatives co-run/run the account, not simply make the ads.
They understand the culture around the category, not just the category.
They think in terms of owning the brand voice, not just launching campaigns.
What the combination means is everyone feels there role and purpose is more than just making advertising, but finding how … where … when and who the brand can/should a voice and point of view. It’s more than just being pro-active, it’s a confidence in your preparation.
You know what the brand will say.
You know how the brand will say it.
You know what the culture of the audience want and need.
You’re moving things forward because you’re always moving things forward. Seeing your role as far more than simply fulfilling ‘campaign requirements’ and ‘unexpected opportunities’ but directly and continually driving, shaping and influencing the behaviour and energy of the vision and role of the brand in culture.
Many people will say they do that, few do.
Instead they just churn out stunts or puns that often end up being more for the ego of the people involved than the benefit of the audience it is supposedly for.
Which is the heart of what, in my opinion, separates brands/agencies who get it and those who pretend they do.
Because the wannabes and imposters talk about how they will make the masses love their brand, whereas the real deal know it’s about the brand showing and expressing who they love and who they are for.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Brand, Brand Suicide, Comment, Creativity, Effectiveness, Lego, Marketing Fail, Media
Today is a special day for me.
A special day because of a birthday and an anniversary.
Not mine, but people who are important to me …
I had written a long post to them that went on a tangent to talk about investing in your own relevance.
That however young you are today, you’ll become an old fuck one day.
But I couldn’t wrap it up so I have left it for another day … instead, I am writing a post about the importance of your relationships.
Have a look at this …
At first glance, what do you see?
A Lego ad campaign?
Yeah … me too.
But then, when you look again, there’s that weird-as-fuck headline.
“Super Sweet And Fake Tasting”
What the absolute fuck? Has Lego gone rogue and decided to make social commentary on their own product?
Well obviously they haven’t … it’s simply an alcohol ad that has been stuck on the end of those 3 posters that – because of the colours of the poster frames – looks like it’s all part of the same campaign.
Now on one hand it’s funny. But I wouldn’t be laughing if I was the Lego client.
Putting aside their choice of headline colour – with the B&W image – makes it look like a Sainsbury’s ad [albeit Sainsbury’s aren’t in NZ], I’d be VERY disappointed the media team and/or the billboard company did not see the problematic nature of this linkage.
I mean, it’s pretty obvious.
Lego … kids, wholesome, creative. Alcohol … errrrm, less so.
Look, I get we all make mistakes, but what this says to me is that no one asked – or cared to ask – the right questions.
The client.
The media agency.
The billboard company.
Fuck, the only one who gets off here is the creative company, because they’d be as pissed off as the client.
Of course I’m not really surprised this has happened because in the quest for the lowest price possible, there seems to be more focus on having a programatic, optimised and systemised system and process than actually giving a fuck about your brands contexts, craft and associations.
It blows my mind how few clients care about ‘placement’.
They’ll argue till they’re blue in the face over the size of their logo, but rarely go into depth about the placement and contexts of where they appear.
And yet many clients think media agencies are professional and creative are the children.
Now of course there’s some amazing media agencies out there … agencies who think in terms of communication rather than media.
But the market has become so fixated on price, they’re forgetting – or not valuing – one vital element about brand building.
It’s not just about who you are, it’s about the company that you keep.
_____________________________________________________________________
PS: If anyone from Lego reads this, this post is because I love you. And you know this because I told you that when you invited me to talk at your global conference thing. Plus you’ve been very good and kind to me – and Otis – over the years. But the fact is, despite this being an isolated incident, you deserve better than this. You should demand better than this. So hold people to standards, not just price points and please don’t ask for any of the freebies you’ve sent me to be returned. Please!!!
PS2: It’s Easter holiday tomorrow and Monday so there will be no blog posts till next Tuesday. In the meantime, I’ll be looking longingly at the Hot Cross Buns and Easter Eggs I won’t be eating and wishing April Fools was on a Tuesday, rather than a Monday. Have fun.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Comment, Complicity, Confidence, Context, Creative Development, Creativity, Culture, Differentiation, Distinction, Effectiveness, Innovation, Insight, Linkedin, Marketing, Marketing Fail, Mediocrity, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Relevance, Standards, Strategy, Trust, Wieden+Kennedy
There is a lot of talk about a new term in marketing, called ‘UBR’.
UBR stands for Universal Buying Reason and there’s a lot of people seemingly wetting their pants over it. In essence, UBR is when a brand owns a position within a category that arguably, anyone within that category could have had, but they were first or the most consistent or invested in making it their or were simply, the biggest spenders behind it.
If you’re thinking this is not exactly new, you’d be right … but many people seem to be more obsessed with being associated with new terminologies or methodologies than actually making stuff that pushes brands and business to new places.
That’s why UBR feels like the next terminology trope in a long line of terminology tropes …
Brand Assets.
Brand Eco-Systems.
Global Human Truths.
Overly simplicitic labels that promote conformity under the guise of effectiveness or efficiency.
[And yes, I know Dan Wieden used to talk about Global Human Truths … and as I told him, he was wrong. Because while all Mum’s may love their kids, a Mum in Wuhan shows it in very different ways than a Mum in Washington, and to ignore that nuance is to ignore truth for convenience and complicity. And as anyone worth their salt will tell you, often it’s the nuance that is the difference between doing things for people or about them]
Of course, like all trope trends, there’s some value in what is being said about UBR – after all, its hardly a new concept given countless brands and categories have used this approach for literally decades, from alcohol to jewellery.
But what some of the people pushing UBR are seemingly forgetting – or not understanding – is that even at the most functional level of category marketing, it requires depth and consideration to fully release its potential … and frankly the lack of discussion about that highlights the industries obsession with providing clients with easy answers/solutions rather than encouraging/pushing/provoking them to appreciate the rewards [and shareholder benefit, let alone expectation] of putting in the hard work to identify how they can consistently build their value, role and position.
What scares me most is that some of the people ‘fluffing UBR’ – but thankfully not all – are in jobs where they’re paid to help clients with their business … and yet they talk in incredibly generalistic and simplistic terms about something that has context and complexity.
Where the hell is their objectivity?
Where is the understanding?
Where is the nuance?
It all feels like a desperate play to be seen as an industry thought leader, where the goal is to highjack whatever seems to be getting industry traction and then aligning themselves to it.
What’s worse is we’ve seen how this approach works as more and more people value and aspire speed and status over substance and experience … and I don’t really care that makes me sound old, because it actually has nothing to do with age, and everything to do with valuing what our industry can do when we do it with craft, understanding and ambition.
What sums it all up [for me] is how one of the brands the UBR advocates bang on about is Tesco’s.
I get why, because on face value, Tesco’s is a supermarket like every other supermarket.
But …
All it takes is a quick look at Tesco’s history – from their foundation in 1919 through to the many acts and actions they’ve embraced and led over 100 years, from the ‘computers for schools’ program to challenging EU law to give their customers access to products at the same price as their European cousins and a million things in-between – and they’d see the ‘Every Little Helps’ position is not something ‘anyone’ could say, but something far more specific to them specifically … something they’ve continually reinforced and invested in through retail, customer and cultural innovation as opposed to just the repetition of a category trope.
It’s yet another example of people needing to know their history before they can claim they’re creators of it.
Or – said another way – why clients and the industry at large, need to get back to valuing those who have DONE and DO shit, rather than just talk it … regardless how popular or well-meaning they may be.
[OK, ‘talking shit’ is harsh, but it sounded good in that sentence, so forgive me]
Don’t get me wrong, I’m all for pushing knowledge and possibilities, I’m just not for people putting lipstick on a dead sheep and calling it Ms World.
And don’t get me started on how many of these people are ultimately downplaying someone else’s creative excellence to make it all about them.
Wow, that’s like a rant from 2010. Felt good. Thanks industry trope for waking me up.