Filed under: A Bit Of Inspiration, Advertising, Apathy, Attitude & Aptitude, Australia, Authenticity, Comment, Communication Strategy, Confidence, Content, Context, Creative Development, Creativity, Culture, Environment, Marketing, Perspective, Point Of View, Relevance, Resonance, Respect, Social Commentary, Social Divide, Strategy, Stubborness
Many years ago, I did a campaign for Australian ‘youth’ radio station, Triple J.
Triple J was a government funded radio station, but what set it apart was that it had a mandate to play new artists, preferably Australian, who were definitely not part of the mainstream crowd.
Think John Peel, but Australian.
What I loved about them was how much they divided opinion.
To some they were hope. To others they were noise.
But as we delved deeper, it became apparent the people who thought it was noise were basically proud the followers of the mainstream. The focus-group designed. The beige and the blunted. The average.
Now I appreciate that sounds massively judgemental … but what I found interesting was how companies had basically messed with the meaning of average in a bid to make more cash from customers.
In the old days, average was an achievement.
The meeting point between quality and cost.
Democratisation.
Progression.
Access.
But now average wasn’t that at all.
It was mainstream mediocrity.
Designed for easy, passive appeal. Mindlessness. A strategy of making beige act like gold.
Which led to the point of view of the work: The enemy of average.
Directly targeting anything that had been designed to dumb down rather than lift up.
We got into all sorts of mischief …
From placing warning stickers on all ‘easy listening’ artists in HMV [that saw us being threatened with legal action] … to running ads during mainstream TV to tell viewers they’re being murdered by averageness … to images of mainstream mediocre products being placed in public toilets so you could literally piss on them. [Beige Volvo anyone?]
And while this may all sound madness – and this was the 90’s so tastes were very different – we knew the only way to attract more listeners was to ensure we did it in a way that made our existing fans see we were fighting for what we believe, rather than pandering to popularity.
The old reverse psychology trick.
And it worked because ultimately this was just an extension of who they truly were.
Stubborn, opinionated, mischievous, audacious and uncompromising.
A teen who was very comfortable in playing with the uncomfortable.
And what this did was help build the cult of the brand … helping Triple J enter a new phase of growth while never looking like they were chasing fame.
Of course, they’re not the only ones who have pulled this off.
Playstation did it … NIKE have done it … Supreme do it … but the key to pulling this off successfully is knowing who you are and knowing who you’re for and frankly, not many can brands – or agencies – say that, especially these days.
What makes this even more amazing is how many agencies and companies bang on about their authenticity and purpose … but the problem is they can’t see what they’ve become: a mediocrity pleaser machine.
Of course the signs are there if you just scratch the surface.
Generic, mass audiences.
An aversion for sacrifice.
A desire to remove any sharp edges or opinion.
And while many think making a brand as easy to buy is the greatest way to achieve success, the thing they need to remember is the future goes nowhere in the hands of cowards.
Filed under: Advertising, Attitude & Aptitude, Birkenstocks, China, Chinese Culture, Comment, Creativity, Culture, Nike, Relationships, Relevance, Resonance, Respect, Sport, Wieden+Kennedy
One of the great pleasures of my career has been working with NIKE.
What made it even more memorable is that I got to work with them in China … where the challenge and opportunity to develop sport culture was arguably their number one priority.
What it meant was their best people were there and their most senior global management were constantly there so I got to meet them, work with them, present to them and argue with them on a regular basis.
They were good.
As in proper good.
I still remember the first time I met the most senior of senior management and when back to Wieden and said, “Oh, I totally get why they are who they are”.
And I did.
They were incredible.
Sharp. Focused. Ambitious. Progressive and obsessed with culture, sport and creativity.
Then there was the time I met Rosemary.
She had just come to China from the US and I remember being in a meeting where I saw all the global guys go up to her, when normally you saw people go up to them.
I mentioned this to her when we were having a coffee later that week and she eventually admitted the reason they all knew her was because she had been Phil Kinght’s kids babysitter when he was starting the company and she had actually painted the swoosh on the first shoes they produced.
Amazing.
As was her knowledge of the brand.
The nuance, not the headlines.
Underpinning all of these people was a backbone of belief. A pride of who they are matched with a responsibility for where they were going. They were challenging, demanding and questioning … but you always knew it was to get to great rather than to tear you down.
Frankly I’d not seen anything like that, at that level, before – and being old – I had been exposed to some amazing people within organisations.
I will be eternally grateful to Simon and Steve who both invited me in to meetings and discussions I should never have been in … as well as them not killing me when I turned up in my Birkies.
Now it is fair to say, the brand – for all the success it continues to have – has faced some headwinds. Some are shifts in culture, some are shifts in internal culture.
And while there are many opinions and viewpoints flying about, there are many who say the company they are today is not the same company they once were.
Some of that is good, some … well, probably less so.
Too many amazing people have departed.
Too much focus on sales rather than sport.
Too great an emphasis on optimisation rather than progression.
But the great thing about Nike is they always come back.
Sure, some of the things – and people – that allow that to happen are no longer there, but it will be back because this is not the first time they’ve gone through something like this.
Whatever ‘this’ is.
And recently I saw a clue it was starting, bizarrely from someone at McKinsey of all places.
This:
Cool, isn’t it?
But not because of Adam’s interpretation of why it exists, but because it exists.
Someone did this.
Someone chose to do this.
And while there are a whole host of possible reasons why it happened, to me it’s a sign of a brand that still has people in there – beyond the few left I know/work with – who do what they believe is right rather than what their process now dictates they do.
At its best, Nike was always an infectious culture machine.
Making it. Championing it. Enabling it. Fighting for it.
I’ve not seen that as much as I once did.
Maybe, a txt.file is a sign I will.
I hope so.
Filed under: A Bit Of Inspiration, Agency Culture, Attitude & Aptitude, Colenso, Comment, Culture, New Zealand
I’ve been at Colenso almost a year.
I know … where the hell has the time gone?
Anyway, recently I got the above message from our IT department which helped me discover that up until that moment … not only had I NOT been on the ‘all agency’ emails, all the agency had not been getting mine either.
What the hell?
And while it meant that I suddenly had 800+ emails to catch up on – not to mention feeling a sense of disappointment that work had missed out on the 8000+ stupid/insulting/inappropriate ‘all staff’ emails I’d written over my time here – I must admit to feeling a deep sense of joy that for all the IT training we’ve had in relation to ‘safe protocols’, someone within that department inadvertently released the most annoying virus they’ll ever see.
Me.
Cue: Evil laugh.
Filed under: Attitude & Aptitude, Authenticity, Brand, Comment, Communication Strategy, Corporate Evil, Creativity, Culture, Cunning, Environment, Management, Marketing, Marketing Fail, Relevance
The commercial exploitation of the environment crisis by brands makes me ill.
For all their claims of doing things to ‘save the planet’, the reality is:
1. It’s not.
2. It’s focused more on how they can make money from it.
Putting aside the fact many of these conglomerates have actually added to the environmental crisis rather than taken it away, many are now trying to burden the general public with the blame and the responsibility to sort it all out.
Now of course the general public have to shoulder a huge amount of responsibility, but seeing companies try to look innocent when they have resisted – and continue to resist – major change is revolting.
From a personal point of view, one of the companies who I feel have been one of the worst for exploiting situations for profit is Unilever.
While there are some amazing people who work there … while the company talks a great game about being a ‘purpose’ driven company … you don’t have to look too far to see the organisation have profited from promoting racism, sexism and exploitation.
A few weeks ago, I got sent this:
As you can see, the bottom shelf holds a bunch of Persil Automatic washing powder.
Now Persil has long had a role in British society that has transcended the category. Their iconic ‘dirt is good’ campaign helped celebrate the benefits of kids getting dirty in life.
Of course it was self-serving, because the dirtier they get, the more washing powder you need, but it was deftly handled and had a point of view that resonated deeply.
However over the years, they’ve tried to evolve that message to have a more ‘purpose driven stance’ and things like the environment have become a focus. Which explains why they have written USE LESS in massive letters at the top of the box.
However – and hilariously – it seems no one realised, or cared, that at first glance it says USELESS … which is probably a far better description for how Persil are really dealing and committing to the climate crisis.
So to whoever did this – or didn’t realise this – I salute you.
Not just for your mischief/stupidity, but for proving there is still truth in advertising, even when they’re trying to say a lie.
Filed under: A Bit Of Inspiration, Advertising, Comment, Context, Creativity, Culture, Devious Strategy, Effectiveness, Food, Happiness, Insight, Marketing
A few weeks ago I was asked to talk to a board of directors about creativity in business. Specifically, how they could encourage more of it.
I showed them this:
I had seen this image on Twitter and fell in love with it.
Yes, it’s a small thing, but it’s an important one.
Alright … before I go over the top, I do appreciate it’s simply a napkin holder with some words printed on it and there’s millions of companies that offer that.
But instead of just putting their company name on it – or NAPKINS in big letters – someone at this shop saw the opportunity to use them to add charm and value to their brand and product.
Hell, I’ve seen 3 minute TV commercials that can’t achieve that.
And all it took was 4 words.
Four words to turn a lowly napkin into a Donut Evidence Removal Kit. A Donut Evidence Removal Kit that celebrates the deliciousness of their food. That acknowledges what you’ve just eaten is definitely on the naughty side of indulgence.
FOUR WORDS.
ON A NAPKIN DISPENSER.
And yet it all comes together to convey a ridiculous amount of cheeky charm for a shop that, whatever way you look at it, simply sells fried dough.
So don’t tell me creativity doesn’t add value or drive business.
It can make more of a claim for effectiveness than logic ever will.