Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Comment, Creativity, Culture, Effectiveness, Emotion, Empathy, Insight, Management, Marketing, Planners, Planning, Point Of View, Relevance, Resonance
OK, I should start this post by saying I have only physically been in the company of Matt Tanter twice in my life, so I appreciate there is a chance I may be bombarded by people writing in and saying, “you’re wrong Rob, he’s a massive dick”.
But I doubt it.
Not because I think how people behave with me represents how they behave with everyone – and even if that was the case, they’d be likely act with me much worse than they would act with anyone else – but because of what he hasn’t done.
He has a big job at Mother.
He’s part of big campaigns for big clients.
He used to be the chair of the UK Account Planning Group.
And yet, while many would may let these achievement go to their head and act like they’re hot shit, Matt doesn’t. Quite the opposite in fact.
He doesn’t big himself up.
He doesn’t enter mindless twitter spats.
He doesn’t act like he has intellectual superiority.
He doesn’t do any of those things, instead he just gives a shit .. for his family … his team … and people in general.
Now I appreciate some may read this and think “what a wimp” … because for the industry likes to paint anyone who doesn’t spend every waking minute thinking about making ads as possessing some fatal flaw.
Obviously this is utterly stupid.
Not just because the standard of work out there means anyone spending every waking minute thinking about making ads is not making the work culture wanst to spend every waking minute watching, reading or tapping … but also because in my experience, the very best in the biz all seem to share one particular trait.
A love of seeking, understanding and learning from what’s going on outside the small bubble of adland.
Doesn’t matter what it is.
Doesn’t matter where it is.
Doesn’t matter who it involves.
They understand all of it contributes to their ability to make work that can shape culture rather than just adds to the cultural landfill so many brands are intent on polluting the World with.
Which leads to another trait the best in the biz all seem to have.
Being great people who are also very talented.
I cannot emphasise how important this is.
Because while these people are fierce about the standards of the work being made and hungry to push and provoke boundaries and limitations – rather than just wanting to be ‘liked’ by clients and colleagues alike – they find a way to bring people on the journey with them rather than just make it all about them.
Oh there’s loads of those others types too, but people like Matt help you grow rather than just be used up and for that, we should be celebrating them.
I have seen this first hand throughout my career.
Matt could talk himself up.
Matt should celebrate what he has done for the Mother planning team – because it’s ace.
But he doesn’t and he won’t.
Because Matt is a much better human than me.
God, what a prick, hahaha.
Filed under: A Bit Of Inspiration, America, Attitude & Aptitude, Comment, Communication Strategy, Creativity, Culture, Insight, Management, Marketing, Metallica, New Zealand, Professionalism, Relationships, Relevance, Resonance, Teamwork, Uncorporated
On the 10th September, Metallica launched their Blacklist album – a reissue of their iconic ‘Black album’ from 1991.
It’s a very special album because not only is reissuing a 30 year old classic something to be handled with great care … it also features their songs being sung by a greater assortment of artists than you’d find in a packet of Bertie Basset’s Liquorice Allsorts.
From Elton John and Miley Cyrus through to Depeche Mode and Yo-yo Ma.
Add to it that each track sold goes to a specific charity of the artists choice, and you can imagine it was quite a complex beast to make sure it all ran smoothly.
I had a small part in that.
Specifically the charity management and distribution for the artists.
Getting closer to the launch date, the amount of details that needed to be finalised was pretty intense. What made it even more complicated – at least for me – was that by being based in NZ, I’m a full 16 hours ahead of NYC, so trying to co-ordinate timings with HQ became a bit of a logistical nightmare.
Or should I say, a mathematical one.
The night before, things were particularly tense so to make sure we stayed motivated and focused for literally the final hurdle, the band and record company management sent out some individual emails to various members of the team to inspire them to the finish line.
When JFK was in this situation, he asked America to think about what they could do to help the nation change and progress.
When Al Pacino’s character in the movie ‘Any Given Sunday’ needed to motivate his team to glory, he unleashed his iconic “inches” speech and watched them dig deep to record an unlikely win.
This is what I got.
While it may look like they’re taking the piss, I think there’s a really valuable lesson to learn from their approach.
Motivation isn’t just about what you say – or even how you say it – it’s knowing the people you are trying to motivate so well, that you know exactly what will connect with them.
Not many leaders do that.
Hell, not many leaders even understand that.
But those who do – whether its rock band management or the iconic Brian Clough – achieve loyalty and incredible performance out of all who work with them and for them. Though I appreciate I could be saying all this to ignore the other possibility of why they chose to send this meme to me. Hahaha.
You can buy something very special – that will literally and directly help tens of thousands of people around the World – here and learn more about the project and artists involved below
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Business, Comment, Communication Strategy, Creative Brief, Creative Development, Creativity, Culture, Effectiveness, Emotion, Empathy, Experience, Innovation, Marketing, Planners, Planning, Point Of View, Relevance, Research, Resonance, Respect
For all the money companies and agencies spend on trying to know their audiences better.
For all the systems and processes companies and agencies put in place to be reduce the friction of purchase for customers.
For all the data companies and agencies invest in and rely on to identify market opportunities they can leverage.
For all the investment in experience to drive brand consistency.
It’s amazing how simple it is for a brand to differentiate themselves from the competition … resonate with a specific audience … encourage emotional loyalty and build commercial value by simply having a point of view that is expressed by doing what people find important rather than what you want them to find important.
This brilliance is from Tesco in association with St John’s Ambulance.
Clothes that your baby will look good in and could – if the worst happens – help save their life.
No eco-systems.
No data analysis.
No additional experience layers.
No focus group idea blandification.
Just an idea where the value is undeniable to all.
A real idea. Not an ad idea.
A real idea where communication amplifies the solution rather than is the solution.
Done for real, not for ad award submissions.
Some agencies [and brands, like Timpson’s] do this sort of thing properly – for example the brilliant Tontine pillow [by the brilliant Mark Sareff] and H&M’s One Second Suit, not to mention the fact Colenso has consistently been doing this sort of stuff for decades – however if clients let their agencies partners solve problems without their dictatorial interference or obstacles … and if agencies listened to what their clients need rather than what they want them to want … we’d not only have more interesting, valuable, creative and effective agencies and brands, we’d be making more of a difference than all the pointless purpose statements put together.
I can but hope.
We all should, because it’s down to us.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Brand Suicide, Comment, Consultants, Creative Development, Creativity, Culture, Differentiation, Diversity, Emotion, Empathy, Experience, Honesty, Imagination, Innovation, Insight, Loyalty, Management, Marketing, Marketing Fail, Perspective, Professionalism, Relationships, Relevance, Resonance, Respect, Standards
A while back I read an interview with film director, voice of Yoda and countless muppets and expert puppeteer – Frank Oz.
It was a beautiful interview … a story of friendship, loyalty, creativity and compassion, so I urge you to read it … but there was one thing that really stood out to me and it was this:
Now it’s fair to say it’s no longer just corporate America who don’t understand the value of the things they’ve just bought. In some respects, we see it every day from clients who dictate and demand changes to a piece of creativity that an experienced professional has custom made for their specific situation … right through to companies who blame talent for circumstances and situations that they were directly complicit in creating and encouraging.
As I see it, the problem is three fold.
1. People judge output without any appreciation of how it happened.
2. People wildly overestimate their own talent.
3. It’s easier to look like you’re doing things than doing things.
None of these should be a surprise.
It’s why we tend to lavish our attention on individuals who are associated with ‘results’ rather than recognize the people around them who made it possible. It’s why we talk about wanting to follow similar paths to others but dismiss the pain, hardship and conflicts they endured to get there. It’s why companies build in-house creative departments without understanding the importance of objective viewpoints that lead to the work they want to replicate. It’s why people dismiss what others have done despite never having done anything of note themselves. It’s why companies talk about the importance of experience but see them as an expense. It’s why industries talk about D&I but don’t change the situations and contexts that make it an issue. It’s why companies talk about teams but have departments of exactly the same sort of people. It’s why companies become obsessed with proprietary processes even though the work and results it produces is nothing special. It’s why many consultants tell you what is wrong but never take responsibility for making it right. It’s why someone I once worked with on an airport project said – no word of a lie – “why don’t we push out the architects, because we could do a much better job”, despite the fact he wasn’t an architect and our role had little to do with it.
I could go on.
And on and on and on.
The reality is we’re all complicit in some way.
And the irony is if we learn to value what it takes to get the results we want – rather than simply focusing on the speed, power and control of ownership – then we’d all stand a much greater chance of achieving the things we want.
Or said as the wonderful Lee Hill once said to me …
Hire well.
Pay well.
Brief well.
Value well.
Trust well.
Have a good weekend.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Comment, Confidence, Context, Creativity, Culture, Diversity, Egovertising, Emotion, Empathy, Equality, Experience, Fulfillment, Legend, Management, Perspective, Relevance, Resonance, Standards
I’m reading and hearing more and more people position themselves as some sort of elite force … because the pain, hardship and obstacles others face, didn’t affect them.
Except – as the tweet by Daniel above shows – it did.
It’s happening everywhere.
From that prick Piers Morgan claiming he is in someway responsible for the brilliant achievement of Emma Raducanu through to certain members of the marketing community who acknowledge there’s many barriers people face in the industry, but then add how they were still able to succeed … unsubtly insinuating their talent is so exceptional, they got to the top despite all the obstacles others say “holds them back”, conveniently ignoring the fact they’re white, educated to hell and privileged as fuck.
I’m over it.
There’s so many people out there who face challenges the majority of us will never appreciate.
Never understand.
And while that doesn’t mean the achievements of anyone should be dismissed, the assumption that everyone is playing by the same rules and contexts is total bullshit.
Which is why those who put others down by saying ‘they faced challenges and they turned out alright’ are missing the point … both in terms of the effect their actions and behaviours had on their wellbeing and the definition of what success has to be.
We’re all fighting demons and challenges only we know about.
So by all means be proud of what you’ve done, but don’t use that to then backhandedly dismiss the achievements of others – especially when they’re not really comparable in terms of context, category or celebration.
Past or present.
Have a great weekend.