Filed under: A Bit Of Inspiration, China, Chinese Culture, Comment, Hotels, Luxury, Management, Marketing, Marketing Fail
So I recently went back to China.
If that wasn’t wonderful enough, I was put up at the Waldorf Astoria.
If I’m being honest, I still get a thrill at staying in hotels. As a kid, we NEVER stayed in one – in fact the closest was a B&B in York – so every time I step in one, I feel excited.
But this was something else.
Something I didn’t deserve or – if truth be told – felt comfortable with.
It was sooooooooo over-the-top because the Waldorf Astoria x China makes for the most ostentatious experience you could ever imagine.
They were so nice to me, even though I imagine that every time they saw me in my shitty jeans and t-shirt, they wondered how the hell I was there.
But there was something before my trip that showed that even those at the very top of their game, can make mistakes.
It was this …
What the fuck?
Put aside the fact they called me Robert. Put aside the fact they talk about cleaning/disinfectant brands. Put aside the fact that by mentioning they are part of the Hilton group, they immediately diminish the prestige of the Waldorf. But why in gods name would anyone talk about ‘hygiene’ in a top hotel when that is the minimum expectation and now you’re left wondering what the fuck may have happened.
Worse, why would anyone talk about hygiene and use the name of brands you pick up in the Supermarket as examples of their exemplary cleaning practices. Not that I have anything against Lysol or Dettol, but I don’t think of them as the best in industrial cleaning, more like the stuff you use every now and then.
Yes … I appreciate Covid is still recent.
And it is something that originated in China.
And the country is still in its early days of opening up to the World.
But why, oh why would they raise an issue than you would never have considered an issue?
Of course when it came to the actual stay, it was brilliant. The people were amazing. And being back in China was wonderful – because of all the special places I’ve lived, China is the most special to me.
However of all the great memories that trip gave me – including the utterly bizarre experience of being interviewed by Fashion TV [I know, I fucking know!!!] – there’s one that should serve as a very important lesson for anyone who ever feels intimidated to talk/deal with people they perceive as being more successful than them.
Being rich, doesn’t mean you’re clever.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Comment, Education
So I am rubbish at word games.
Crosswords.
Scrabble.
Countdown.
Never liked them … never won any of them.
Which is why Wordle was a bit of a revelation … because I not only could do it, I enjoyed it.
Sure, it’s more a game of deduction than vocabulary, but it’s fun.
And then I found Wordiply on the Guardian website.
It’s a game where they give you a few letters and your job is to make the longest word you can that incorporates those letters … exactly as they appear on the website.
Now you’d think I’d be shit at this.
And often I am … but on two occasions, I’ve achieved this:
That’s right assholes … I’ve got the longest word not once, but TWICE.
Is this worthy of celebration?
To normal people, no … but for me, this is like getting the degree I never got.
Happy Monday.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Cannes, Comment, Consultants, Craft, Creative Brief, Creative Development, Creativity, Differentiation, Martin Weigel, Paula, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Point Of View, Pretentious Rubbish, Relevance, Research, Resonance, Respect
There are a lot of quotes out on social media that explains how to make great creative work. Hell, a bunch of them are probably mine.
But putting aside the fact many of the quotes originate from people who, arguably, haven’t done much work that is deserving of that description – all of them, in their own way, are right.
And that’s great, because the survival of this industry is down to making work that is great and achieves great things for those it’s for.
But the problem with those quotes is they often reflect an unrealistic World.
One where time … or budget … or client mandatories don’t matter.
Which is why this quote from Leonard Bernstein is so good.
Because it captures how to get to great in the real World.
We need more of this.
I think people want more of this.
Because not only is there a distinct lack of training in our industry at the moment – and what is there is often from the same outsourced ‘gurus’ everyone else is outsourcing to – but Fergus, from OnStrategy, told Paula, Martin and I how so many young planners outside of the ‘big cities’ end up thinking they have no chance to make something even good, as they lack the tools, processes and infrastructure to do what the people on his show said they did.
It’s why we ensured in our Cannes talk we put 3 practical pieces of advice that anyone could use … because if we want to change the standards, we need everyone to have the ability to do that, not just the privileged big city types.
Which is why I leave you with this.
Because as much as time can help craft, a lack of it can force audacious leaps.
Filed under: A Bit Of Inspiration, Advertising, Bank Ads, Brand, Business, Comment, Complicity, Confidence, Corporate Evil, Finance
I’ve been a customer with Natwest Bank since 1987.
It was the first bank I ever had a salary put into and continues to be a bank account I use regularly, despite no longer living in the UK.
On top of this, since 1995 I’ve had the privilege of never needing to use the overdraft facility they gave me.
It’s only ever been 500 pounds, but I’ve never once needed it.
Anyway, due to some stuff we’re doing, I’ve withdrawn all but a few hundred pounds from the account over the past few days.
It is only temporary as this is the account where a bunch of different things get money paid into them … but it’s telling that on the 4 days there has been the least amount of money in it for almost 30 years [because I definitely used my overdraft when I was younger, on a monthly basis] I get this.
So despite never once going overdrawn …
Despite never once being late for a payment …
Despite never once asking them for help …
Natwest decided NOW is the time to lower my overdraft.
On one level, I shouldn’t care – I don’t use it and I’m in the incredibly fortunate position of not needing it – but there’s 2 things that bug me.
One.
It feels they’ve chosen this time because they’ve seen my balance basically disappear and fear I may be in financial hardship.
Two.
Like NIKE – who said they were always looking for ways to benefit their customers, before announcing they were pulling out of NZ – Natwest are trying to say this is for my own good.
That they’re doing ‘what’s right for me’.
What’s right for me?
More like what’s right for themselves.
Because for all their talk of wanting to be there for their customers.
… for all their claims of being there if anyone is facing financial hardship.
… for all their proclamations of wanting to be a financial partner to their customers.
You can’t help but feel they’re making sure they reduce any exposure to customer debt as is physically possible.
Not that they are in debt. Or face any risk of it.
Last year they made almost 5 billion in profit pre-tax … up a third on the previous year.
And let’s not forget the taxpayer bailed them out to the tune of 45 billion pounds in 2008.
As I said. I’m in the incredibly fortunate position of no longer needing to use my overdraft … but I know there’s lots of people who do. And if they will do this to someone who has been in credit for almost 30 years, what are they doing to those who haven’t?
The reality is, I’m fine with them reducing my overdraft limit … what I’m not fine with is their attempt to claim they’re doing ‘what’s best’ for me, when it’s painfully obvious they don’t give a toss about me.
They could have said, ‘you’ve never used your overdraft so we’re getting rid of it’.
Or ‘you’re not using it so we’re reducing it so we can provide more help to those who need it’.
Hell, they could have just kept everything the same because nothing has changed, even if my recent bank balance has.
But they didn’t do any of those things …
Instead they chose to basically bullshit so they could feed their ego and pretend they’re saviours all while making a decision designed to protect themselves from a financial situation, that they – in part – encouraged because of decisions and actions over the past few years.
Banks have an important role in society.
They could be seen in favourable terms by society.
But time and time again, their actions defy their advertising claims.
And yet they wonder why they find it hard to build trust and value with customers.
Filed under: A Bit Of Inspiration, Age, Attitude & Aptitude, Childhood, Comment, Culture, Emotion, Family, Mum, Mum & Dad
Recently I was talking to a friend of mine about getting old.
Not in terms of age, but attitude.
We were discussing how there are some people we meet who just seem to embrace stepping out of life.
OK, maybe that’s a bit dramatic … more they choose to only focus on what is of interest to them, but there’s a seemingly deliberate ‘closing off’ to the things that are new or different or just happening around them.
It’s like they’ve put on a pair of ‘cultural blinkers’ they don’t intend to ever take off. Expressed in how they look. How they talk. What they like. What they say.
Now … there is absolutely nothing wrong with these people. They can do what the fuck they like. But it’s definitely not how I look – and live – my life.
And then my friend said something that caught me off guard.
He told me this story of someone he knew who used to tell him, “don’t let the old man in”.
[I subsequently discovered, thanks to a post on exactly the same subject by Kevin Chesters, it was a song by country singer, Toby Keith, who was inspired to write it after a chat with Clint Eastwood – who was about to turn 88 years old – while playing golf]
Anyway, I found it fascinating.
Not just the turn of phrase, but the implication that ‘stepping out of pop culture’ was, at a certain point, a default setting.
That to avoid doing that required a commitment to not doing that.
With hindsight, it should have been obvious, given – as I wrote in her post last week – my Mum was the embodiment of that attitude.
She absolutely did not want others to define her – or judge her – by her age.
And while that didn’t mean she dressed like some suburban version of Madonna, circa 1984 [or even 2023 for that matter] it did mean she was always open to what others were open to.
She followed young comedians … she went to see new movies … she read modern literature … she studied politics …
She didn’t necessarily like – or understand it all – but she was open to learning about it.
Because in her mind, the best way to embrace life was to have a curious mind, and for her, that meant caring about what others cared about.
And I took that all for granted until my mate said ‘don’t let the old man in’ and then I realised it was a conscious effort.
I distinctly remember her telling me about a time someone said they were surprised ‘someone of her age’ would be interested in a particular subject or activity. I still remember the defiance in her voice when she said, “I don’t want to live by their outdated expectations”.
Now you have to understand my Mum was the opposite of a rebel.
She was a kind, considerate, compassionate person. But in terms of not living up to stereotypes, she was an anarchist.
That doesn’t mean she ever did something she didn’t want to do simply because younger people did, it just means she found things interesting that people who ‘let the old man in’ didn’t.
This was a revelation to me.
Not just because I now realised my Mum had actively chosen to refuse to embrace the ‘default’ setting, but I was doing the same.
Please don’t think I’m suggesting I’m on the cutting edge of anything … but by the same token, I’m also not closing myself off to life either.
In fact, I’d go as far as to say, the older I get, the more open I am to stuff.
Views. Fashion. Food. Music. Health. Ideals. Art. Everything …
And while I originally thought this was my default setting, I’m now realising it’s not.
It’s an active choice.
A desire to stay open and interested.
Being in a young persons industry helps.
Working with international rockstars and fashion gods helps.
Having parents who were always looking forward, not behind, helps.
But it is also my choice. I just didn’t realise it.
Which suddenly explains so much that I didn’t realise till that conversation.
From the things I buy … the multitude of magazines I read … the things that grab my attention … the people I hire.
It’s the realisation that I live by a ferocious, subconscious desire to keep the old man out.
Not because I want to be young. But because I definitely don’t want to be old.
In terms of attitude, not age.
Which is why I now realise people who say others are ‘growing old disgracefully’ have got it wrong.
Because they’re not growing old disgracefully, they’re growing old with curiosity’.
And as aging traits go, that’s surely pretty awesome?