Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Brands, Brilliant Marketing Ideas In History, Cars, Communication Strategy, Context, Creativity, Culture, England, Experience, Insight, Leadership, Legend, Luxury, Management, Marketing, Mercedes, Perspective, Point Of View, Relevance, Reputation, Resonance, Respect, Retail, Strategy, Success
I’m back.
Worse, I’m back and ready to make ‘amends’ for not writing any posts for 5 days … I’m going to be writing some extra-long ones. Even by my overlong standards. However the good news is – unlike my usual standards – they are pretty good. I think. At least some of them.
So years ago I worked with on a global project for Mercedes.
One of the people they said I should meet was a dealer principal of a local Mercedes dealership in Derbyshire, England.
To be honest, I was thrilled as many companies try to keep you away from ‘the coal face’ to ensure their carefully constructed ‘delusion of perfection’ can be maintained … but they were pretty insistent I met this person.
What made it even more intriguing is when I asked them why, they replied, “Oh you’ll see”.
So, a week or so later, I found myself on a train heading to Derby to meet this gentleman.
Now let’s be honest, car salesman have a certain reputation …
A lot of the stereotypes are most likely bullshit – or shaped by a few bad eggs rather than the whole industry – but I admit I went in slightly cautious as to who I’d meet.
But the person I sat down with was one of the sharpest marketers I’ve ever met.
I also loved that – despite owning multiple different Mercedes dealerships, something like 20 – he called himself a ‘car salesman’.
He was passionate about the brand and equally as passionate about selling them and didn’t want to hide that fact.
He also said his Mum had told him she was embarrassed he introduced himself that way to people … which had motivated him to be even more focused on making his business successful.
One of the best examples of his attitude was his story about how he chose where to build a new dealership.
He was going to open a dealership in a new city and wanted it to be where all the competitor car dealerships were located. His attitude was it was better to be where everyone goes than to try and convince people to go somewhere out-the-way, just for him.
Apparently, there were a few available locations he could have built, but he had his heart set on one place … next to the local BMW dealership.
They were something like number 110 and he was going to be 111. [I can’t remember the exact numbers, but you get the point]
Anyway, by his own admission, he overspent on buying the land – but for him, there were three major reasons he wanted to be there.
The first was that he knew BMW was his main competitor and so if he was located next to them, most people in the market for that level of car would end up visiting both dealerships.
The second was that he knew many people saw the BMW and Mercedes brand as interchangeable. By that I mean their ‘quality and status’ were pretty similar so often the choice of vehicle came down to service standards and/or price.
Which led to his 3rd reason …
Because he wanted customers to feel Mercedes was the more ‘prestigious’ car to own before they had even entered the dealership – to increase the odds/desire to own – and so by choosing that specific location, he could run ads that signed off with:
Visit your local Mercedes dealership. One up from BMW.
Yep, he spent all that extra money just so he could do that with his ads.
And you know what?
It worked, because it became the most successful Mercedes dealership in the UK.
Of course, these days no one would ever do that sort of thing – at least in terms of marketing – because you’d have some ‘guru’ state ‘when you use a competitors name in your advertising, you’re promoting your competitor’.
It’s the same myopic thinking that has led to certain clients having a negative reaction to anything they perceive as negative … even if it is [1] just in the brief and/or [2] being used to elevate the value of your brand.
Now you may think this post is going to take a dark turn, but it’s not …
Because I tell this story because I saw something wonderful on Twitter/X about Everton Football club.
A story that reminded me of that Mercedes car salesman and his commitment to always finding ways to paint a particular image in people’s minds.
And while I appreciate in this case, it is so subtle that many may miss it … once you know, you’ll not only node your approval for their genius but – if you’re an Everton Fan – you’ll feel pride that you got one over the ol’ enemy.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Brand, Confidence, Creativity, Culture, Emotion, Fashion, Fragrance, Luxury, Planning, Smell
A while back I wrote a post about the naming strategies of fragrance brands.
Or should I say the lack of them.
It wasn’t a dig, it was almost fawning respect for their complete disregard for logic and their blind commitment to visceral inducing, imagination.
To be honest, the self-awareness is inspiring.
An acknowledgement that in the big scheme of things, their product is kind-of ridiculous and so by embracing that, they can go wherever they want with their naming approach … which is how we end up with Tom Ford’s Noir Extreme … because in the business of smell, the darkness of ‘noir’ just isn’t dark enough.
However in their ‘anything goes’ mentality, they may just gone a bit too errrrrm, mental.
Have a look at this …
Vanilla Sex.
VANILLA FUCKING SEX!!!???
Jesus bloody Christ … they may as well call it, ‘Excel Spreadsheet’.
Now while I appreciate sex is seemingly going out of fashion, I’m not sure a scent that conveys ‘the most average 3 minutes of your life’ ignites aspiration.
Even among Monks or Nuns.
Or Billy. Hahaha.
For a category that loves to communicate its power of seduction, attraction, expression or self-confidence, Vanilla Sex pours a big bucket of cold water over all that and instead celebrates the idea of feeling like you’ve been fucked by a Tax Accountant from Slough.
At 3:17pm.
On a cold Tuesday.
In a Travel Lodge.
Located on the side of a Motorway service station.
It’s so utterly bonkers I don’t know if it is an act of brilliance, madness or just a desire to just see what they can get away with.
Or maybe it’s just proof they don’t give a damn because by the same token, they also have this …
It’s all kinds of amazing.
A case study for the power of strategy to take brands to places never imagined or, by the same token, proof this strategy stuff is all fucking nonsense because even when you ignore – and break – every rule of it, you can still be wildly successful.
But as amazing as all this is, it’s still not as amazing as the thought that two people could meet one day with one smelling like Vanilla Sex and the other being Fucking Fabulous.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Brand, Brand Suicide, Brilliant Marketing Ideas In History, Comment, Communication Strategy, Confidence, Context, Crap Marketing Ideas From History!, Creativity, Culture, Devious Strategy, Differentiation, Effectiveness, Entertainment, Happiness, Innovation, Luxury, Mischief, Packaging, Planning, Professionalism, Relevance, Resonance, Strategy
This is the last post for a week because I’m off again.
I know … I know … it’s getting ridiculous, but consider my jet-lag, your mental health.
Talking of mental health … I’ve not had a drop of alcohol for 38 years.
THIRTY EIGHT.
But despite that, I do find myself buying it on occasion … mainly when those occasions are an extremely rare dinner invite and/or a desire to show gratitude towards someone in particular.
And when that happens, I remind myself how easily influenced I can be.
Because as we saw in 2007, my biggest motivator is the packaging rather than the quality of the product.
Well, I say that, but it has to be a brand I’ve at least heard of – a brand I associate with some sort of quality – but fundamentally, it’s all about the packaging.
Recently I wanted to get something for our old neighbour in LA.
It was his birthday … he’s an amazing human … and he invited me to his dinner. [I was in town, so it wasn’t some totally empty gesture]
So I rushed to a bottle shop and was immediately hit with a wealth of choices and options and so what did I end up choosing?
This.
Yep, a bottle of Veuve in a pseudo orange SMEG fridge.
Frankly it looked ridiculous … hell, it is ridiculous … but it’s also my kind of ridiculous, despite even my low-class tastes thought that for 2 brands that are supposedly ‘premium’, the way they combined looked cheap and tragic.
But unsuprisingly, my inner Dolly ‘it-costs-a-lot-of-money-to-look-this-cheap’ Parton, took over and I handed over my cash and walked out full of smugness and slight humiliation.
Now I don’t know the background to this collab.
I don’t know the process they took to get here,
And while on one level it makes some-sort-of-sense, it also is completely and utterly bonkers … and that’s why I love it.
Because in a world of sensible, it’s nice to see ridiculous win.
Yes, I appreciate Apple’s ‘ceremony of purchase’ packaging strategy is next level … but in terms of what I call, ‘social luxury’, the use of ridiculous packaging – as seen in the fragrance industry – is arguably, the most sensible thing they can do.
For all the processes, models and eco-systems being pushed by so many people right now, it’s interesting how few actively encourage searching for the weird edges. Ironically, they build approaches where the aim is to filter these out before they even have a chance to see what they can do. Which is why as much as the we laugh at the superficiality of fragrance companies and some alcohol brands, they can teach us more about standing out than all these models that seem obsessed with making sure we all ‘fit in’.
So who are the stupid ones now eh?
Filed under: A Bit Of Inspiration, China, Chinese Culture, Comment, Hotels, Luxury, Management, Marketing, Marketing Fail
So I recently went back to China.
If that wasn’t wonderful enough, I was put up at the Waldorf Astoria.
If I’m being honest, I still get a thrill at staying in hotels. As a kid, we NEVER stayed in one – in fact the closest was a B&B in York – so every time I step in one, I feel excited.
But this was something else.
Something I didn’t deserve or – if truth be told – felt comfortable with.
It was sooooooooo over-the-top because the Waldorf Astoria x China makes for the most ostentatious experience you could ever imagine.
They were so nice to me, even though I imagine that every time they saw me in my shitty jeans and t-shirt, they wondered how the hell I was there.
But there was something before my trip that showed that even those at the very top of their game, can make mistakes.
It was this …
What the fuck?
Put aside the fact they called me Robert. Put aside the fact they talk about cleaning/disinfectant brands. Put aside the fact that by mentioning they are part of the Hilton group, they immediately diminish the prestige of the Waldorf. But why in gods name would anyone talk about ‘hygiene’ in a top hotel when that is the minimum expectation and now you’re left wondering what the fuck may have happened.
Worse, why would anyone talk about hygiene and use the name of brands you pick up in the Supermarket as examples of their exemplary cleaning practices. Not that I have anything against Lysol or Dettol, but I don’t think of them as the best in industrial cleaning, more like the stuff you use every now and then.
Yes … I appreciate Covid is still recent.
And it is something that originated in China.
And the country is still in its early days of opening up to the World.
But why, oh why would they raise an issue than you would never have considered an issue?
Of course when it came to the actual stay, it was brilliant. The people were amazing. And being back in China was wonderful – because of all the special places I’ve lived, China is the most special to me.
However of all the great memories that trip gave me – including the utterly bizarre experience of being interviewed by Fashion TV [I know, I fucking know!!!] – there’s one that should serve as a very important lesson for anyone who ever feels intimidated to talk/deal with people they perceive as being more successful than them.
Being rich, doesn’t mean you’re clever.
When I was young, I loved looking through the Argos and Innovations catalogues.
They were a window into a world I couldn’t imagine.
One filled with gadgets and toys I’d never see, let alone never own.
It’s partly why whenever I fly, I always look at the Duty Free catalogue.
Because outside of the sexist shit like ‘air hostess outfits for girls and pilot suits for boys’ and prices that never seemingly being any less than I could get in a store … there’s something magical – at least for me – in seeing what’s on offer.
Bad versions of expensive brands.
Updated versions of old products.
Endless amounts of perfume and questionable jewellery.
I love it. Hell, I’ve even bought things from it occasionally … though the mini-projector ended up being something I used precisely ZERO times.
But post-covid, the people behind these catalogues have decided passengers are super rich and super stupid.
I get why they would think that with the price of tickets these days.
But even then, I am wracking my brain to work out who would get on a plane and order this …
A bed.
A SG$24,000 bed.
Seriously, what the absolute fuck?
I know there’s a lot of bed companies these days offering ’60+ free nights’ … but this isn’t one of those.
This is the real deal … mattress AND remote control flexible frame.
For the price of a car. Or at least a second-hand car.
And they expect you to buy it, without trying it, via an inflight, duty-free catalogue.
I’d kill to know if any have ever been sold. I’d kill to know the reasoning behind why they did it.
And I’d kill anyone who ordered one.
Forget Duty Free this would be Brain Free … or, the new way to signal to people you have vulgar wealth.
Better than a Black Centurion AMEX or a Lambo with Pepper Pig.
Evolution sure works in some strange ways …