Filed under: Advertising, Attitude & Aptitude, Communication Strategy, Creative Development, Creativity, Marketing, Marketing Fail
2nd month of 2024 already.
Sure, this blog only restarted a couple of weeks ago, but still …
So there is a lot written about brand. And marketing. And brand marketing.
And a bunch of it is written by people who haven’t done much of it.
Certainly not to the level their ‘expertise’ can legitimately claim.
I appreciate this makes me sound a bitter bastard … but it’s bothering me.
It’s bothering me because it undermines standards.
It bothers me because it undermines the people who are doing it, but not shouting about it.
It bothers me because it teaches the wrong lessons – and wrong approach – to people who want to enter the industry.
But most of all, it bothers me because it undermines everything we do.
Everything.
Our work.
Our approach.
Our value to business.
Don’t get me wrong, it’s absolutely fine to have ideas and theories. We need those. But that doesn’t mean you can suddenly claim to have the answers to situations you’ve never even dealt with. Or – for that matter – to suggest your credibility is in the fact you have worked with major clients on major projects when, at best, you were a bit part player in them.
I don’t understand our reluctance to challenge this because it’s affects us all.
Someone who has been in the industry a few years may – if lucky – have worked on some big name clients, but it is unlikely they have led those big name clients. And yet, look on Linkedin and you see that being pushed left, right and centre.
Look, I get the ‘fake it till you make it’ attitude, but it shouldn’t come at the cost of others in their quest to feed their ego and yet I am seeing so much of that.
I’m writing this because of something I recently read from Mike Cessario, founder of Liquid Death. This …
In just 3 short paragraphs, he explained the role, approach and importance of building a brand in ways that is far more articulate and valuable than so many of these Linkedin self-appointed gurus could do in 3 years of status updates.
Better yet, he’s actually done it.
At the highest level.
We’re falling into the trap that strategy is about soundbites and newsletters.
Updates and popularity.
Worse, too many think its about words, not change.
And while I’m here for the theories and the new ideas … if you don’t make something from it, you don’t have a right to claim to be an expert about it. Because strategy only counts if change and creation is born from it.
Anyone can judge. Anyone can criticise. But until you’ve actually led it or made it, then you’re not that far different from a used car salesperson.
This industry is capable of brilliant things.
It has some incredibly talented, brilliant people.
They come from all walks of life, work in all parts of the world, work on all sorts of work.
And most have a very small social presence.
But what connects them all is they’ve done stuff rather than just talk about stuff … so if we are to get back to where we need – and deserve – to be, then we need to value real life experience rather than ‘strategy rizz’ because otherwise, we’re part of the problem rather than helping lead the solution.
So if you’re looking for guidance and lessons, listen to people like Northern Planner rather than someone who talks about how many people read their newsletter.
Because – to paraphrase Lee Hill – popularity is vanity, experience is sanity.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Audacious, BBH, Colenso, Colleagues, Comment, Confidence, Creative Development, Creativity, Culture, Management, Marketing, New Zealand, Provocative, Relevance, Resonance, Ridiculous, Wieden+Kennedy
I’ve always had a love/hate relationship with advertising awards.
Of course, it’s nice to have them … but for me, it’s always about who you are competing against and who the judges are who are deciding them.
Oh, and whether those who have won before, won with real work or ‘ultra-niche, ultra-limited edition’ one-offs.
Also known as scam.
You generally can tell when that shit happens because they tend to either:
1. Be a one-off from the clients normal approach to work.
2. Be a one-off from the normal output of the agency.
Fortunately, it is less than it used to be, but still more than it should.
That’s why the agencies who do it properly deserve more credit.
To win awards as a byproduct of the work you make rather than it be the focus of the work you make, is a noble cause.
There’s more of them than we often give credit for … and you can generally tell who they are by how long they’ve been able to play at that level.
A few years ago, I wrote about how W+K and BBH were brilliant examples of this.
How they proved the old adage ‘it’s easier to get to the top than to stay there’.
And it’s so true.
Because without wanting to take anything away from anyone who does well, being able to do it consistently is an even greater achievement.
I say this because I think Colenso is one of these places.
For over 50 years, we’ve consistently made work that has been recognised by the best in the world as some of the best in the world.
NZ has tended to do very well in this area … DDB, Saatchi, Special to name a few … but few have done it with the longevity and sustainability of Colenso.
And a big part of that is because of the culture it cultivates.
From our approach to the work we make to the people we hire to make it … at the heart of everything is a deep love and respect for the power of creativity.
Lots of people will say that.
Lots of agencies will say that.
But you find out who means it through the work that they consistently make.
And that is – like all the places who consistently do good stuff – one of the traits that reveal who we really are.
That doesn’t mean we’re the easiest place to work.
Because even though the place is full of good and talented creative people … it’s also a challenging, demanding, opinionated and provocative environment, because ultimately, we have 50+ years of standards and expectations to honour, live up to and try to push further.
As the picture at the top of this page – from 934843049 years ago – shows.
But what’s interesting is how we want those standards and expectations to manifest.
Because it’s not about playing to be accurate, it’s about doing the right thing in the most interesting, original and audacious ways.
Do we always get it right?
Nope.
But we always strive to get it right and that’s why we are consistently awarded at the highest level for work as varied [and effective] as turning beer into an alternative fuel for cars, creating a radio station for dogs, getting Rick and Morty to explain green energy to youth culture and making a radio campaign that doubled as an outdoor campaign that asked New Zealand to make a radio campaign … to name but a very few.
And while this post sounds unbelievably corporate toady … it’s my way of paying homage to my colleagues and, especially, my partners.
Now I could wax lyrical about Si – our CCO – because he’s not just horribly talented, he is possibly the nicest human I’ve ever worked with.
[Well, I say nice, but he has his moments of evil – but even then, he manages to deliver it with a niceness that makes every Disney character look like a bunch of pricks]
But the reality is, you’d expect the leader of Colenso to be brilliant … otherwise why the hell are they here.
Which is why who I really need to acknowledge is our MD – Ange – because she’s the Ringmaster of the whole Colenso circus.
It can’t be easy.
Not just because she has to deal with me – let alone sit next to me – she also has to work with a bunch of people thinking up ridiculous ideas that challenge and confront on every level.
Not just creatively … but in terms of time, simplicity and possibility.
Yet she manages it.
More than that, she would fight for the death to maintain it.
Which is why the thing that is often forgotten about the agencies who consistently make great work is not just the people behind it … but the people who make it possible.
The people who create the conditions for it to thrive.
From the MD’s and finance people to the IT and support staff.
But – and here is the critical thing – it’s more than them just doing their job well, it’s them doing their job through the lens of what the whole company is striving to do.
Because to paraphrase that famous story of the janitor who met President Kennedy …
They’re not working in a vacuum, immune from the needs and ambitions of everyone around them… they’re helping make the most audacious ideas get out the door.
Here’s to all of them. Every last fucking one of them.
With that, the first month of ’24 is done. And I can tell you, I’m as surprised as anyone that I decided to finish it in such an earnest, generous way.
Let’s hope February is less nice. Even I feel sick with it.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Colenso, Colleagues, Comment, Communication Strategy, Complicity, Creative Brief, Creative Development, Creativity, Culture, Emotion, Empathy, Honesty, Leadership, Loyalty, Management, Marketing, New Zealand, OnStrategy, Perspective, Planning, Point Of View, Positioning, Relationships, Relevance, Reputation, Research, Resonance, Social Media
Late last year, the silver-tongued man with the honey voice – that’s Fergus of OnStrategy fame, if you were wondering – asked if we could do a podcast about our work with our latest client, Delivereasy.
I’ve always steered away from talking about work I’m a part of because – for all my ego – I don’t like the idea one person becomes the spokesperson for it. Especially a strategist. However on this occasion, I changed my mind … not just because it was Fergus doing the asking – and no one can say no to him, including Putin, probably – but the story behind how we ended up working together is funny and definitely about me.
Or said another way, about my inability to be professional.
And while the work we’re doing together has only just started … it’s already setting the foundation and tone for something special.
From the new logo we designed that had 17 members of the company tattoo it on themselves [Including one of the founders who had 1.5 million people watch it on TikTok resulting in him sitting next to someone on a plane from China, who recognised him because of it]
To promising the coach of the All Blacks a curry and naan bread every week if he brought back the Rugby World Cup to New Zealand./ [Which we downgraded to just a curry because he failed, ahem!]
To a bunch of ridiculous ads like the one above …
But better yet, there is sooooo much coming.
Mad, ridiculous and brilliant stuff.
And while I would say that, the reality is that with our situation, we know the only way we can win is to outsmart the competition rather than outspend them.
But what’s interesting is that while this approach is founded on a strategically sound argument, it can only happen when your client understands it as well as the implications of it.
And in this case, they do.
Not just strategically. But also in terms of the ambition we have for each other and what we want/need the work to be to help us get there.
Truth over harmony.
Transparency over power.
Trust over control.
The reason I’m telling you this is because you can hear what a great client sounds like by listening to the podcast.
Sure you’ll have to put up with me, but in the case of listening to Jean … you’ll definitely leave with a better taste in your mouth.
Have a great weekend and happy invasion, I mean Australia Day.
Filed under: Advertising, Attitude & Aptitude, Before Fame, Brand, Comment, Content, Context, Creativity, Culture, Design, Emotion, Entertainment, Gaming, Relevance, Resonance, Respect
When I was starting out in this whole advertising business, I would often find myself sent to Derby to meet a client who was based there.
Because of that client, I was introduced to some of his friends who had started a gaming company – who were also based in Derby.
They were very small, but because I was around their age and also in love with gaming, I would occasionally pop in and say hello.
One day – months after I’d last been in Derby – I passed this gaming companies offices and saw something different.
Cars.
Lots of them.
Fancy as fuck.
Now I’d obviously seen fancy cars before – even in Derby – but not at their offices, so I decided to pop in, say hello and see what was going on.
It was there I learned that a game they had spent years working on had become a success.
Not just in sales, but in its impact on broader culture.
A game I’d heard and read a lot about … but didn’t know it was from them.
And – to be honest – a game I probably would not naturally associate with them.
It was Tomb Raider.
A game that changed everyone in that companies life – for better and, in some cases, worse.
A game that featured a character – Lara Croft – that became the subject of sequels, TV shows, magazine covers, movies, books songs and young boys fantasies.
Tomb Raider – especially early Tomb Raider – was definitely of a time, but at the time, it was a revelation … which is why this image of the script scale of GTA really highlighted the change of games and the change of technology that enables them.
Look at it!
And that’s just the change between GTA 3 and 4.
So imagine what the impending GTA 6 script is going to look like.
More than that, imagine what the revenue is going to look like.
It’s already the biggest selling game and franchise in gaming console history – with over US$8 billion sold.
What’s also impressive is that they’ve been able to keep all of their ‘unsavoury’ elements and maintain their popularity. Given we live in such political times, that’s quite the achievement … and something the guys who own the Tomb Raider franchise must hate given they got left behind, despite trying to ‘modernise’ Lara.
That said, I was doing some work with Rockstar – GTA’s creators – a while back and mentioned how the context of the times meant they could really fuck with the authorities in a fascinating way and was interrupted by their lawyer who said:
“We are not going to be doing that”.
Which is almost as much of a high point as being fired by the Chili’s.
But that aside, the image above – at least to me – captures a moment when console games [and games as a whole for that matter] moved from escape to entertainment … even though the seeds of that change were made by a few particular people and titles … including one from some blokes in a building at 55 Ashbourne Road, Derby.
Filed under: A Bit Of Inspiration, Agency Culture, Apple, Attitude & Aptitude, Comment, Craft, Creativity, Culture, Experience, Positioning, Resonance, Standards, Status, Stubborness
Over the years I’ve written a lot about the importance of craft.
About taking pride in doing the right thing, not the easiest.
Sweating the details, not just the obvious stuff.
Caring about how you do something as much as what you do.
And yet, despite so many companies talking big about how they’re a ‘premium brand’, it is amazing how a closer inspection, their actions and values reveal something else.
At least where craft is concerned.
Instead, everything they do is evaluated purely by their ability to design, manufacture and scale down to a price point rather than up to a definitive and differentiated standard.
It’s like their attitude is craft is vanity, cost is sanity.
And while the cost element is important, the irony is craft attracts profit, rather costs it.
Even more ironic is that it can do this without needing to make a big deal out of it … because to the people behind it, it’s not a big deal. For them, it’s simply about living up to the standards their brand deserves/expects through the professionalism and passion they live by.
Now I appreciate that may sound – at best – counter-intuitive and – at worst – pretentious as fuck. But the reality is that to the people who buy what they make, they can sense it.
And I say ‘sense’ because sometimes it’s literally a feeling.
A feeling everything has been deliberate, considered and fussed over.
It might be the materials.
Or it might be the packaging.
It may even be a tiny detail they don’t even see until someone else notices it.
A great example of that last point is this from PlayStation.
I love this.
I love it with all my heart.
Many would never know it. Many may not even feel it.
But when they eventually discover it … it will change how they feel about it.
Reinforcing what makes this brand special. How much it cares about standards. And who it is.
But even if that doesn’t happen, it is OK.
Because often this is not done to benefit the end customer, but to satisfy the values and standards of the creator.
And far too often, that attitude is viewed as an indulgent expense when the reality is, it’s the greatest investment you can make in helping create who you can become.
Which is why Steve Jobs talked about the importance of ‘painting behind the fence’.
Or in the case of Playstation, texturing behind the controller.