Filed under: Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Colleagues, Comment, Confidence, Creative Development, Creativity, Culture, Dad, Honesty, Insight, Management, Mum & Dad, Parents, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Point Of View
When I was about to begin working for the first time, my Dad sat me down and said, “be generous, be kind, but never be a pushover”.
What he was basically telling me was I should always listen and learn … but I shouldn’t blindly follow what someone has told me without asking questions and exploring or voicing my own thoughts and ideas.
Nothing reinforced this than my first ever client meetings.
I was 19 and in a room with very senior and experienced clients.
After it happened, my boss called me in to ‘have a chat’.
He wanted to know why I’d been so quiet throughout the meeting when normally – as my Dad had told me – I kept asking questions as I wanted to learn more and to start to form my own perspective on things.
I told him I was worried I’d say something stupid so felt it best to keep my mouth shut … and that’s when he gave me 3 pieces of advice that not only changed my career, but that I pass on to anywho who feels in a similar situation.
1. When you’re young you’re not expected to have answers so you should exploit the chance to ask whatever you want while you’ve got it.
2. You’ll find out if your views are stupid or valid by speaking up … and you’ll find out from the most qualified people in the room, which is worth its weight in gold.
3. Remember you were hired because we believe in you. So while you might not always be right, we trust any question or opinion you have comes from the right place and with a desire to be useful and make a positive difference.
And while I’d like to think that the response I got is what everyone would get, you just have to read the stories on Corporate Gaslighting to realise what I was being encouraged to do – by my boss and Dad – is not what many are encouraged to do.
In fact, I’d go as far as to say in many cases, it’s not even tolerated.
You’re called a trouble maker.
Not a team player.
A maverick.
Which, of course, is all kinds of rubbish [not to mention debilitating in terms of personal development, standards and reputation and quality of work] but it seems to be what a lot of modern corporate culture often expects – no, scrap that – demands.
But there is good news.
Because if you find yourself in this exact position, you can either read this post I wrote years ago about how to be Freddie Mercury in the boardroom orread the letter below and see how 97 year old Mary Grant proves it’s never to late to change.
We never needed more Mary’s.
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Creativity, Culture, Planners, Planning, Strategy
Saw this. Saw this insta and laughed.
Seemed perfect to use for a Monday.
When we all get back to work and talk about our weekends.
Even if it consisted of ordering a pizza and watching endless YouTube.
Though it’s also a perfect encapsulation of the state of planning these days.
A lot of talk. Not much listening. Or reading. Or discovering. Or exploring.
Part of this is because too many clients think the job of their agencies is do as they’re told.
Part of this is because agencies have sold the value of creativity so far down the river, that speed is the only way to achieve profit.
Part of this is because procurement have demanded agencies only get paid for ‘doing’, not thinking … or even researching. [That’s what free pitches are for]
Part of this is because the strategic discipline has become a place of ego not curiorsity.
Hence the art of conversation and constructive debate has been lost to a game of spotlight inflation. Thank god for the strategists who want to show their smarts through the work they help create rather the voice they want everyone to listen to.
Filed under: Advertising, Apathy, Attitude & Aptitude, Brand, Business, Comment, Communication Strategy, Consultants, Creative Development, Creativity, Culture, Distinction, Emotion, Imagination, Management, Marketing, Marketing Fail, Perspective, Planning, Point Of View, Relationships, Relevance, Resonance, Respect, Strategy
Don’t get me wrong, commercial creativity has a job to do.
It needs to create the cultural conditions for people to think/act in ways that benefit your client.
What ‘benefit’ means is both open to debate and individual contexts and needs.
But here’s where the problem lies.
Because for many companies, it’s no longer about creating the cultural conditions … it’s explaining EXACTLY WHAT THEY WANT PEOPLE TO THINK, SEE AND DO.
What they think is ‘advertising’ is delusional dictator-ing. If dictatoring is a word.
And there’s 2 reasons why it’s delusional …
The first is people do what is in their best interests, not a companies. And so unless a company lets go of their fragile ego and God-complex, they’re never going to understand or resonate with their audience. Resulting in either being ignored, or forever ever having a utility style relationship.
The second is when your only focus is telling people what you want them to think, see and do … you often discover it’s exactly the same as what everybody else in your category wants people to think, see and do.
So you end up with this.
Brand gets a lot of stick these days.
Its whole role and value is being questioned.
But the irony is the problem isn’t with the value of brand, but the understanding of what some people think a brand is.
Because a brand isn’t contrived wrapping paper placed around a functional product feature … it’s an idea that is as distinctive for how it see’s the world as it appears in it.
That some people will find this shocking not only explains why we are subjected to such ugly noise day after day after day, but how little companies/venture capitalists/consultancies understand, respect and value culture.
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Colleagues, Comment, Confidence, Creative Development, Creativity, Culture
I love this.
I know some would say that’s because I am this – and sometimes I accept that I am am – but that’s not the reason I love it.
No. My adoration just comes from the attitude of going all in.
No compromise.
No hedging bets.
No pandering or placating.
It’s all in or absolutely nothing.
Don’t get me wrong, I am not advocating being a prick. We have enough of those in this business already … but what is even more annoying with those people is they’re being a prick for their ego rather than the work. They’ve already played their ‘please the client at all costs’ card and now they’re throwing their weight around to look like they haven’t.
But we can see those people from a mile off.
They’re more transparent than a bloody greenhouse.
No, I’m talking about those who push for great. Who hold the line for standards and expectations. Who demand the right response not the easiest or least offensive. Who tell the truth when bending it would be a far easier course of action.
There’s not enough of those people.
And we need them.
Because while it may appear that approach is counterproductive to building relationships, loyalty and business – with great clients, it does exactly that for one simple reason.
Standards need stubbornness.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Brand, Brand Suicide, Comment, Context, Creative Development, Creativity, Culture, Cunning, Devious Strategy, Effectiveness, Marketing, Marketing Fail, Martin Weigel, Mischief, Relevance, Resonance
In April, I have been asked to speak at a conference in Croatia.
Croatia! What a country … I cannot bloody wait.
I know … I know … I can hear you all from here, screaming ‘another holiday freebie’. And while I accept this is a terrible misjudgement on their part, does the fact I have to take 3 planes over 24 hours to get there from NZ make you feel any differently?
No … didn’t think so. Doesn’t for me to be honest.
Now this conference is apparently a big deal with some very big names appearing so when they asked what I would be talking about, I thought it best to honour the occasion while representing my abilities, which is why I told them this:
There are many ways I could describe this talk. I could say it’s an investigation into why so many brands fail to connect to audiences despite having more data, research and marketing investment than at any point in history. Or I could take a more controversial path with ‘What if the tools and processes of modern marketing are wrong?’ And while both of those questions will feature within this talk, the real narrative is if you want to be culturally, commercially and creatively powerful … please stop being so bloody boring.
And to double down on that premise, here is slide 2 from the upcoming preso …
While I fully appreciate this seems like I’m not taking things seriously, I am.
Very seriously.
Because the industry seems to only have 2 settings: serious or stupid.
Or said another way, purpose filled or sponsored comedy.
And while they can both work in the right context – and with real talent creating it – it’s all got so expected that it wins by relentless repetition, rather that intrigue and interest.
At least with agencies like Mischief – who I adore – they are painfully aware of who they are, what they do and how they do it.
They’re less ad agency of brand communications, and more meme agency of the internet. And they do it so, so well.
But even they run the risk of their approach ending up being expected. A bit like brands who ‘hijack culture’ … which has now got so common, you have to ask if it is hijacking anything.
Thank god in Mischief’s case they have the brilliant and irrepressible Greg Hahn at their helm – someone who not only is phenomenally creative, but also can read and play with the pulse of culture – so just when things get expected, he takes people somewhere new and interesting.
Or said another way, he kills boring before boring takes hold.
But the reality is what Mischief do is not new.
There are many brands – even industries – who have been doing this sort of thing for decades.
Fashion. Gaming. Hell, even certain TV shows have been doing it.
[Albeit, to different degrees]
And they do it in ways that builds their brands role and position in culture more than just gaining a moment of space for it to be seen and discussed in culture. [That sounds like a diss, it’s not meant to … it’s just my bad writing because Mischief already have achieved more than companies who have been around a century]
The real issue is that in our desperate need to be validated by business, we’ve forgotten what business we’re in.
Because to use creativity just for short-term sales goals robs creativity of it’s true commercial value and power for brands, products, tools and services.
To be intriguing … enticing … interesting and inviting.
Because as the title of this post, stolen from my beloved Martin Weigel so perfectly states …
“You can be relevant as hell and still be boring as fuck.”