Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Brand, Campaign Magazine, Colenso, Colleagues, Context, Creativity, Culture, Design, Environment, Wieden+Kennedy
Yes I’m back.
No, I can’t tell you what I did.
Or who for.
Or even where I went.
And I won’t ask if you missed me because I wouldn’t hear a response.
Not because I don’t allow comments anymore, but because no one reads this blog anymore.
If they ever did anyway, given any visitor was here to either insult me or read the insults.
Anyway … let’s get on with it, shall we?
Every home has a room that’s a bit of a disaster.
The one that doubles up as a storeroom.
The one that you never got round to unpacking.
The one that just seems more trouble than it’s worth.
The same happens in offices.
The meeting room no one really likes.
The meeting room that feels claustrophobic.
The meeting room that no one uses for client meetings because it’s a bit shit.
But in an open plan office world, meeting rooms are at a premium … so those ‘happiness sucking spaces’ often end up being used as a last resort, even though it is literally the last place you want to be.
We have one of those spaces.
A room that makes dentist waiting rooms feel exciting.
It’s called ‘the attic’ … because, quite frankly, it’s out of the way and uninviting.
But recently we had a client video call in that room and we’ve never felt more self-conscious, so we finally decided to change it.
However rather than try and change the feel of that miserable space, we chose to own it.
Welcome to the most boring room in Colenso. Literally.
I know … I know … you may be thinking, ‘why would you do such a thing when you could have changed everything’?
And I get that, but there’s 2 reasons …
First, as Eminem taught us in the movie 8 Mile, when you own your truth, no one can own you.
Second, the great irony of being self-aware – even when it’s about something dour – is that you can end up being more interesting than those places you know are trying their hardest to be interesting.
That’s not dissing the importance of physical space because it’s real and it’s important.It can play a huge role in influencing and shaping how people engage, interact and explore shit.
But at the heart of great working environments is that they have been shaped by the culture of the org rather than a byproduct of it.
As I said years ago in Campaign …
And so while this might be the most boring room in Colenso – and it is – by owning that fact, it’s weirdly become a place we’re OK with being in rather than trying our hardest to avoid.
God humans are weird aren’t we!?
But not as weird as that room.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Communication Strategy, Content, Context, Creativity, Culture, Diversity, Egovertising, Emotion, Empathy, Fear, Fragrance, Human Goodness, Humanity, Management, Men, Perfume, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Prejudice, Professionalism, Provocative, Relevance, Resonance, Respect
So this is the last post for a week as I’m travelling for work.
I know … I know …
And while you may claim it’s another freebie holiday, it really is work. Albeit this time, it’s work that is mental in terms of crazy and exiting … which I hope I can talk about someday as it’s definitely one of those moments I’d like everyone to know about because its huuuuuuuuge bragging rights, hahaha.
Anyway, given I’ve probably already screwed my NDA, let’s get on with this post shall we?
A while back I wrote a post about the fragrance naming of Tom Ford. Specifically, the ‘Vanilla Sex’ variant.
Someone commented they found it interesting that I – and likely all men – would immediately interpret this as ‘boring/average sex’ when vanilla is the most universally accessible scent so it could easily mean the scent represented ‘sweet smelling sex’.
I responded by saying that while it is true vanilla is the most universally accessible scent, it is also widely accepted that using that word in association with ‘sex’ had very different connotations … and that interpretation had nothing to do with gender, but maybe age.
They deleted their comment.
I am unsure why they did, but I can guess and that is disappointing.
Of course, I appreciate men make A LOT of interpretations, associations, and confident claims about things they know little about. They are the undisputed champions of arrogant stupidity.
I also appreciate get utterly fucked that is … especially when they wade into subject matters that exclusively revolve around women, or more associated with women or people who identify as a woman.
You see it a lot – in fact, it happened to one of the brilliant members of my team last week – Meg – when she wrote something on Linkedin about a Bumble campaign … and was immediately hit with men not just telling her she was wrong, but then telling her what she should be thinking.
Which is why when that shit happens, they need to be called out.
But when that isn’t the case – or you realise it isn’t – then deleting your involvement doesn’t help.
Of course I get why people do it … but it doesn’t help build connections, understanding and bridges.
And frankly, we need more of that.
The divide in our industry is insane.
People are actively looking for the wrong in what others say or interpreting any alternative perspective as a personal attack.
OK, sometimes that is justified, especially on platforms like Linkedin … but not always.
The reality is people make mistakes.
We all do.
Hell, in the league table of misadventure, I would definitely be in the top 10.
But the key – at least for me – is about context and intent and my belief is the vast majority of people don’t want to be assholes. More than that, they want to actively learn and grow.
Now I appreciate it may not always seem that way … I get some people are trolls who, for reasons I will never really understand, get off on being violent with their words on all platforms of social media [though it confuses me even more when they do it on Linkedin, given we can see who they are], but I’m pretty sure most people aren’t like that. I think most people are decent but that can only be seen when there is an openness and calmness to debate and discussion. From both sides of the debate.
Sadly, men also find this incredibly difficult to achieve.
Especially men who seem able to permanently reside on the social media platforms.
And while some of them are egotistical, judgemental pricks – literally and metaphorically – the majority aren’t and that is why I feel the best way we can help the industry unite and evolve is if we lose the ego and apologise when we’re wrong and not gloat like dicks when we’re right.
To actively encourage and embrace the new, even if we don’t understand it.
To be open to challenges but in the spirit of curiosity and growth rather than destruction.
And to be open to be wrong and own it rather than try to disown it.
Of course, this is a two-way street, but given men are probably the reason for the vast majority of this behaviour – or ‘normalizing’ it – it’s only fair we take the lead in trying to change it.
Or said another way … take the lead in creating the conditions that let everyone else feel safe to discuss, debate and disagree.
And while that may sound very fucking Disney – especially from me – the reality is if we don’t do that, then for all the cleverness we claim our discipline offers– we’re showing we’re not that smart.
Worse, we’re acting as a barrier to brilliant people entering the industry, wanting to enter the industry or being able to thrive in it.
And yes, I appreciate how ridiculous the heaviness of this post is given it was inspired by a comment about a perfume called Vanilla Sex … but sometimes the craziest things create crazy outcomes.
Which is why maybe Tom Ford could launch a perfume for the strategy discipline entitled ‘vanilla debate … a scent designed to put our focus on creating work that leaves a lasting aroma rather than a discipline that’s starting to smell a bit like a sewer.
And with that, I’ll see you on June 4th, because – bizarrely – New Zealand has a day off on the 3rd for King Charles birthday. Which is great, but also stupid given what Colonialism did to the rightful people of this land. But before I digress into another rant, I’ll leave you with one teeny bit of information about the 4th June. And that is it will be 8 days before my birthday … so if you send your cheques now, they should reach NZ just in time for my special day.
You’re welcome.
See you soon.
Filed under: A Bit Of Inspiration, Advertising, America, Attitude & Aptitude, Brand Suicide, Confidence, Creativity, Culture, Law, Marketing, Marketing Fail
Whenever I am in the US, the thing that always shocks me – regardless how many times I’m there – are the pharmaceutical and lawyer ads.
Pharmaceutical on TV.
Legal on billboards.
They’re everywhere … forcing themselves on you like double glazing salesman who senses a moment of weakness in your resolve.
And while you tend to ignore the pharmaceutical ads – because they’re boring as fuck, long as hell and then filled with disclaimers that try to write-off ‘death’ as a casual side-effect – I am transfixed by the lawyer billboards.
Loud. Egotistical. Blustering in confidence.
They’re almost a parody except they’re deadly serious.
My Dad hated the US legal system … because according to him, it made a mockery of the law. Designed either to ambulance chase for quick wins or keep big cases going to maximise fees.
Anyway, recently on a trip to LA, I sat behind a bus with this:
On first glance, I just saw the URL and thought ‘Lemon Daddy’ may be a euphemism for some sort of sugar-daddy dating service. [I know, I know]
Then I saw the line ‘why are you still driving that piece of shit’, and it made me properly interested … especially when my taxi driver told me the guy in the pic was the basketballer, Austin Reaves, who plays for the Lakers.
Soon after that, I saw the name of the law firm ‘Drake’ and it all made sense – or should I say more sense – and by checking out the URL, I saw it was an ad for a law firm who specialise in taking on cases relating to faulty cars.
Frankly, the website reinforced what my Dad thought about a lot of American law … it’s a hard sell masterclass, but I still couldn’t work out why the NBA player was there unless:
1. It was just another way to try and get noticed.
2. Austin had a financial interest in the company.
So I did a bit of digging and – to be honest – the answer was more complicated than the most complicated law case. Have a read of this.
Now for someone who has been in this industry and worked in a lot of countries – including LA, where they’re based – but I’ve never heard of Black Llama creative. But that means fuck all. However – and I appreciate the snobbishness of this comment – I have been in this industry long enough to know what good work is and frankly, I have opinions about the claims they make about themselves:
Black Llama, a renowned creative advertising agency recognized for its innovation and expertise in brand development, played a pivotal role in the inception and execution of Lemon Daddy. Black Llama’s exceptional creativity, coupled with their strategic prowess, ensured that the Lemon Daddy campaign resonates with consumers, captivating their attention and generating engagement.
To be fair, they definitely achieved the latter part of their claim … but not by their innovation, expertise in brand development or exceptional creativity, but because they put a swear word in the headline and – for me – some random dude holding a basketball.
Look, I’m all for people having a go – and I appreciate everyone thinks they have something to offer that no one else has – but confidence means little when it’s so obvious you live in a bubble where you are the only one who judges what is great.
[One look at their website may highlight this is the case with them]
Good on them for making this happen.
Good on them for getting an NBA player involved.
Good on them for working with a client that seems to have a good idea.
But if I was Austin, I’d be online looking for SueMyManagementForBadEndorsementDeals.com
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Brand, Business, Comment, Corporate Evil, Creative Brief, Creative Development, Creativity, Culture, Dad, Effectiveness, Loyalty, Management, Marketing, Marketing Fail, Perspective, Professionalism, Relationships, Relevance, Reputation, Research, Respect, Stupid
One of the things I find fascinating is how everything these days is ‘a sprint’.
The urgent need for an immediate solution to enable a brand or business to move forward.
Except it’s not true is it? Not really.
I mean – I get that there are occasions where circumstances demand an extremely quick response.
A terrible event.
A moment of opportunity.
An act forced by an aggressive client.
But in the main, these ‘sprints’ have nothing to do with that.
They’re for a new product launch.
A brand campaign.
An annual event.
If they need a sprint for those, then surely that means they haven’t [or just as likely, their bosses, bosses haven’t] got their shit together because those things don’t ‘just happen’ do they? It’s not like the Paris authorities are going to wake up on the 1st of July and suddenly realise they have to hold the Olympics in a few weeks time so need construction companies to engage in ‘a sprint’ to knock up a few stadiums in time.
Now if my Dad was alive and found himself in this situation he would say – as I often heard him tell clients who had failed to plan appropriately – “your emergency is not my problem” … however in adland, we tend to jump in and try to help.
Yay us!
Except quite often, when we do this, we’re made to feel like we’re the reason they’re in this mess and so rather than see us as someone trying to help, we’re seen as someone holding them back.
It’s so weird.
Even more so when they then question our hours and fees.
Which is why my attitude is that unless there is a real reason for the urgency – and a respect for what you’re asking people to do – you should probably say no. I get it may be unpopular, but you’re not going to win in this situation.
And don’t get me started when companies brief agencies before a major holiday.
OH MY GOD.
I used to see this in China a lot … and we [as in Wieden Shanghai] would always say no.
Sure, if it was a client of ours who was in a pickle for legit reasons, we’d do all we could to help them … but if it was about ego or mismanagement, we’d politely decline.
And yet, from what I see and hear from others – and occasionally experience – this situation seems to be happening more and more often … the defecto rather than the exception.
What’s even more bizarre is that the supposed urgency for a solution gets more and more delayed as additional contexts, mandatories, and approval processes get added to the list of deliverables … resulting in you wondering how urgent this really was as a supposed ‘sprint’ turns into a marathon.
Of course, the reality of these situations is it’s actually about money and time.
Or said another way, the desire to reduce it.
I get it, developing work can be time-consuming and expensive … but here’s the thing, shortening the time doesn’t automatically mean it makes it the work better.
Cheaper, maybe.
But not better.
In my experience, there are 3 main reasons this situation continually and persistently occurs:
1. The client doesn’t value creativity.
2. The client doesn’t understand creativity.
3. The client doesn’t actually know what they want or need.
For far too many, creativity is seen as expressing what you want people to know about your brand/product before adding ‘some wrapping paper’ around the messaging to make it ‘creative’.
I’ve talked about the folly of this ‘wrapping paper’ analogy before … but that perspective continues to grow. Worse, some agencies actively reinforce it in an attempt to show ‘they get the client’ or they ‘get business’, all the while undermining their single most valuable asset.
Which means that maybe they don’t know business as much as they think.
Don’t get me wrong, it is entirely possible to spend too much time on something. But there sure-as-hell can be too little. And when you’re dealing with someone who doesn’t know what they want – so use creativity to try and work it out and then judge it as if its your fault – then any length of time is too much time.
And yet it feels like ‘quality’ has now become defined by the speed it takes to create rather than the effect it creates … often reinforced, as I said a couple of days ago, by ‘for profit’ research companies and gurus who focus on clarity not interest.
No wonder so many clients are asking agencies about what their AI approach is.
Now as I said at Cannes, I think AI – and tech as a whole – offers a whole world of possibilities and opportunities for brands to evolve, grow and connect. Hell, we just did it with our Pedigree Adoptables campaign that literally wouldn’t be possible without it. But that’s not what a lot of clients mean when they ask that, they’re looking for cheaper and quicker output. Optimising the optimized.
The great irony of this is that when you talk about AI affecting their business – especially if the competition embrace it against them – many react like you’ve just tazered them.
They’ll say there’s no comparison.
That their product price-point is based on the value of their expertise, craft and innovation.
And for some, that’s true. But it’s some … not all.
Which is very similar to the post I wrote a while back about how many brands like to think of themselves as premium, but their actions and values are all about how cheap they can be.
A while back I spoke to someone who is one of the most influential luxury expert in the world.
They own, invest and consult with the best of the best … new and old, classic and innovative.
And they said to me they believe the future of luxury will be about recognizing the value of humanity.
The custom, craft and care.
Because in a world that is increasingly about speed, scale and optimization, the brands who will command the greatest value, influence and price will be the ones who offer their customers the most human interaction, engagement and service experience.
It’s a fascinating thought … one that could separate the real from the wannabes.
Or, said another way, the companies who those who talk about valuing their brand and audience and those who actually do. Because one only cares about the sprint, where others appreciate the jog.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Creative Development, Creativity, Marketing Fail, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Point Of View, Relevance, Reputation, Resonance, Respect
This kind-of carries on from yesterday’s post because I’m seeing a lot of strategists asking ‘is strategy a joke’.
I get why they’re asking it and some have some excellent takes on it but I can’t help but feel we’re all missing the point.
Because at the end of the day, there’s only one question to ask in relation to our discipline.
Is the work better?
That’s it.
That’s all we have to ask.
And if it’s not … it doesn’t really matter what we’re doing or how we’re doing it, we’re failing.
What absolutely bothers the fuck out of me is we continually avoid talking about the work.
Processes. Yes.
Ecosystems. Yes.
Frameworks. Yes.
But the actual work?
Not much … which is rather bonkers given our entire job is about enabling it.
Put simply, if there’s no work that is born from our strategy – and I mean that in the broadest sense of the word – then it’s utterly meaningless and potentially intellectually indulgent as fuck. And this is why I can’t help but feel if my old man was alive [who wasn’t a strategist or in advertising but – as a human rights QC/Barrister – knew a fuckload about strategy and was arguably a damn sight better at it than most of us] he would likely say strategy isn’t failing, we’re failing strategy.
And I think we are.
More obsessed with gaining personal notoriety than doing work that is notorious.
As I wrote yesterday, I kinda get why given the industry is increasingly rewarding popularity over creativity and actual change … but adopting that approach doesn’t make you a great strategist, it just makes you an opportunist.
There are some amazing creative thinkers out there.
People who push to make exciting change happen.
But there’s seemingly more people focused on doing anything but … preferring to talk up their models and techniques than letting the work speak for itself.
Edward Cotton – from yesterday’s post – wrote something recently that I found really interesting which was that in this hybrid world, there’s less chance for strategist to informally meet up and natter with creatives. Meaning a vital – but often invisible – part of the process is getting lost.
And while that is not the entire reason for where strategy finds itself at the moment – which ironically, is more in demand while being less demanding less of the work it helps create – it may explain where creativity finds itself.
I love my discipline.
I think it can play an important role in making exciting change happen.
It’s a role I fundamentally believe is creative in nature.
But it is also capable of being full of shit … which is why the answer to ‘is strategy a joke’, is it can be.
But only because the discipline is increasingly becoming its own punchline.