Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Comment, Communication Strategy, Corporate Evil, Corporate Gaslighting, Creativity, Culture, Management, Mental Health, Miley
Once upon a time, I saw someone who was doubted by their bosses.
Not because they were bad, but because their bosses were.
Blinkered.
Delusional.
Arrogant.
Toxic … albeit in a ‘positive’ way.
And of the opinion your job is to do whatever the client, or the bosses, want – regardless ofstandards, time or impact it has on the health and wellbeing of the team around them.
And yet each day, this individual did all they could to try and ‘win’ their bosses over.
But they failed.
Partly because they wanted to do the right thing, even if it was the harder thing.
Partly because they had their own ideas when their bosses just wanted them to blindly follow orders.
Partly because their bosses took some pleasure in bullying people into submission.
One day I took them out and asked what they were doing.
They told me they worked hard.
They told me they wanted to do the right thing for the client and the company.
They told me they just wanted to prove to their bosses they were good.
To which I told them this:
“Have you considered that if you win your bosses over, it means you’ve failed?”
There was a brief pause before they asked me what I meant – to which I told them that if they did eventually win their bosses approval, it would be because they had defaulted to what they wanted them to do/be rather than them bringing their bosses over to their standards or ideals.
I should point out that while this individual was young, they had excellent standards and taste and had come from a place where they’d done work that had been widely acknowledged as very good.
It’s ultimately what got them hired.
Except they now realized it had less to do with their new company valuing what they do and more to do with their new company valuing the PR they could now spin among clients and industry media.
I know, it’s mad, but it’s not uncommon.
I also experienced something like this and it took me ages to see it for what it was because I couldn’t believe someone would hire me and then actively NOT want me to do what made them want them to hire me in the first place.
The point is, while we should always try to demonstrate our value through the work we do, when you find yourself in a situation like this [and Corporate Gaslighting has shown us, there’s a lot of people in this position], the best action is to stop trying to prove yourself and start focusing on improving yourself.
That might mean doing additional training.
That might mean seeking external help and advice.
But more often than not, that might mean realizing you’re in the wrong place.
Of course, you need to be objective in evaluating your situation before you make that decision … but should you realise you’re in an organization that only focuses on what you’re doing wrong, regardless of what you do or why you did it … then you may have to accept you’re working for a place that won’t grow you, only destroy you.
And if you think that’s as toxic as it can gets you’re wrong.
Because as bad as that is, it’s ten times worse when the person doing the abusing has never achieved anything of note or worked anywhere of note because their goal is to make you play down to their standards rather than up to your potential … often to protect their ego from having to face the reality of their own shortcomings. [Which is why they’ll undermine your confidence rather than see your skills]
Also known as ‘Tom-syndrome’, as in Tom … from Succession.
Now I obviously appreciate suggesting getting a new job is a big thing – especially in this job market – however it’s also worth remembering that even acknowledging your reality can be a positive step forward, because not only will you start to realise their comments reveal far more about them than you, you can stop look at new opportunities without feeling you failed at proving your value to your bosses.
Because you never were going to … unless you acted just like them.
Which you weren’t going to, because you are better than that. And them.
Filed under: 2026, A Bit Of Inspiration, Attitude & Aptitude, Australia, Bank Ads, Brand, Brand Suicide, Clients, Comment, Confidence, Context, Corporate Evil, Corporate Gaslighting, Customer Service, Finance, Loyalty, Management, Marketing, Marketing Fail, Perspective, Relationships, Reputation, Service, Standards
So, I have been a customer of ING Bank in Australia, for over 30 years.
THIRTY.
Given I have moved countries so often, I have had to update my country of residence many times – so when I received an email in December, asking me to ‘check my information’ for the banks legal requirements, I took it all in my stride.
Unsuprisingly, my information was – having updated it when we moved to NZ – was up to date and when I confirmed, I got a notification telling me all was good.
So imagine my surprise when in January, I received this …
I have no idea why my ‘document’ was not accepted, when [1] at the time it said it was and [2] it is the same one they have had on file for years – but I went to the website, as they requested, to provide another only to find this when I logged in.
ACCOUNT INACTIVE.
The bank, without letting me know in advance, had frozen my bank account.
Ice cold. Can’t access my money. Can’t spend my money.
What the actual fuck?!
To make matters even worse, they didn’t have any place where I could ‘update’ my information and so I found myself on hold for THREE HOURS.
Now, I appreciate there is anti-money laundering rules that need to be maintained but there’s 3 things I don’t understand.
Why did they freeze my account before asking me for other paperwork?
Why wasn’t my paperwork accepted given it has been fine for decades?
Why don’t they get their own shit in order before bullying their customers …
What do I mean by that last point?
2018 Dutch Settlement:
ING paid €775 million to settle charges with the Netherlands Public Prosecution Service for allowing clients to launder money for years, citing serious flaws in their counter-terrorism financing systems.
Systemic Failures:
Prosecutors identified instances where accounts were used for illicit activities, such as a lingerie trader laundering €150 million, which the bank’s systems should have flagged.
Regulatory Action:
The Dutch Central Bank oversaw corrective actions, and ING accepted responsibility, vowing to improve compliance.
Executive Liability:
While the large fine resolved the organizational charges, Dutch prosecutors later dropped criminal cases against former executives, including CEO Ralph Hamers, due to insufficient evidence for criminal liability, though they noted insufficient steps were taken.
2025:
ING faced new scrutiny in early 2025 over its role in a case involving former EU Commissioner Didier Reynders, with investigations into whether the bank failed to report suspicious activities related to him.
Other Jurisdictions:
ING Spain also received a fine in March 2025 for serious AML failings.
Yep, the bank that wants its customers to comply with money laundering rules has consistently failed to comply with money laundering rules … except where mine was a paperwork issue, theirs was an illegal activity issue.
Financial institutions consistently like to present themselves as ‘caring about their customers’, but the reality is the vast majority only care about themselves and their richest customers.
In that order.
Is it any surprise so many people are turning to things like bitcoin?
Sure, the risks are high but at least there’s a chance you could strike it rich whereas with so many financial institutions, they use fees, interest rates and access to keep so many exactly where they are.
Or worse.
Now I appreciate I am generalizing here.
I get many of the people who work in banks are decent people who are caught in the same situation as many out there. [And the person I dealt with at ING was very helpful and understanding … even when I took her through all of ING’s ‘mistakes]
But when people feel they are forever being spoken at, rather than listened to … there’s a point where people have as much interest in financial organizations as they offer their customers.
Which, according to a letter I received from ANZ Australia, is 0.01%.
The banking system operates on trust and confidence. What a shame those principals don’t extend to how banks see customers. Especially customers who have never done anything wrong for 3 bloody decades.
Well, ING lost one today.
Not because they wanted more paperwork from me but because they made a decision – that could have had a huge impact on me – without even discussing it with me. And if they can do that over a relatively minor issue, which – let’s not forget – their system had told me was ‘upto date’, then why would I ever believe I can trust my money is safe with them?
Filed under: 2026, A Bit Of Inspiration, Advertising, Ambition, Apathy, Attitude & Aptitude, Comment, Corporate Evil, Corporate Gaslighting, Creative Brief, Creative Development, Creativity, Effectiveness, Planning, Process, Strategy
I come from a family of lawyers.
My Italian Uncle was a prosecutor against the Mafia and my Dad was a Human Right’s barrister who specialized in fighting corporations and governments who chose to label certain groups/people as ‘irrelevant’ or ‘unimportant’.
I – on the other hand – am not a lawyer. I neither had the brains or the patience … though I did get a distinction in law at college, albeit because my Dad helped me massively – hahahaha.
But the thing is, you can’t be around that level of legal brain without it having some influence over you and one of the things my Dad and Uncle really shaped for me was how ‘details matter’.
Now I appreciate law and advertising are VERY different, but one of the areas where they are very similar is the ability to make complexity, simple.
Unfortunately, a lot of our industry seems to have forgotten that … preferring to either celebrate complexity or make things embarrassingly simplistic, but when we do things right, we do things really right.
Of course it takes a lot of hard work to make things simple.
You have to read.
You have to explore.
You have to go down rabbit-holes.
You have to chat, challenge, and consider.
But not only does this approach mean you get to the core of issues, problems, understanding and opportunities … you are more likely to put something out that makes a real difference to people and the business. So I find it fascinating how more and more companies are giving less and less time for this hard work to be done.
Wanting the process to be at a ‘sprint’.
Wanting costs and people to be ‘trimmed’.
Wanting the agency to accept what ‘they say’.
But we don’t push back on this to be awkward, we push back on this because we give a shit about their wellbeing. We want to do things that add value to what they do, rather than open the door to challenges or questions. And while I appreciate there is a narrative that ‘the general public don’t really care about advertising’, the reality is a bit more nuanced than that.
1. They don’t care about SHIT advertising, but they do care about, what they care about.
2. They definitely care about not being fucked over by companies who try to fuck them over.
And if there’s one thing companies should know by now … social media often finds the stuff they want to hide. The stuff that challenges the narrative they like to project and profess. And while I appreciate that may have led to many companies making ads that basically say nothing – in the twisted belief that if they bore audiences to death, they’re protected – the reality is there will always be someone out there who delves into the details.
I’m not talking about conspiracy theorists.
I’m not talking about the populists and non-conformists.
I’m talking about individuals who want to make sure the companies who want them to give a shit, give a shit in return.
And you know what should scare companies even more?
AI allows everyone to do this quickly and easily. Suddenly the tool some companies have adopted as a way to ‘slash costs’, is the tool that allows society to work out if they should give them any time, let alone money.
And why am I talking about this?
Because in the last few weeks, there’s been a couple of posts that show the importance of ‘the details’.
A couple of posts that show a company that loves to claim they care about what you need, care more about what they need.
A couple of posts that are fucking breathtaking in their ‘findings’.
Who am I talking about? Uber.
Cars and Food delivery.
Now I appreciate what is detailed below may not be entirely accurate – different markets operate by different needs and requirements – however if you use Uber in any way, and I do, it’s something worth reading.
Because at the very least, if the information is not completely right, Uber can then tell us and show us how good they really are. And if the information is correct, then it will force Uber to change or face the consequences.
Details matter.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Business, Corporate Evil, Corporate Gaslighting
On the Friday before Christmas, a friend of mine got made redundant.
After 17 years of service.
17 years of highly productive, highly respected service.
What makes it even more disgraceful is he was basically told ‘accept our offer, or we’ll make things difficult for you’.
Of course they didn’t say it like that, they hid behind the carefully constructed ambiguity that is imbued in all redundancy narratives … but the message was clear: ‘don’t be a problem or we’ll be your problem’.
He has asked me not to name him or his company as he goes through the process, but what makes this all the more egregious is the company he worked for has a mission statement overflowing with the ‘transparency and integrity’ buzzwords and tropes that appear in nearly every corporate mission statement.
The ‘transparency and integrity’ buzzwords and tropes that are mentioned in every story sent to Corporate Gaslighting.
Why don’t all these companies just say what they actually believe: ‘to prioritise profit over people, in every opportunity, every time’ … we’d probably all respect that [and them] a hell of a lot more.
But no, instead it’s all ‘our staff are our greatest asset’, ‘we believe in doing the right thing’ and ‘we strive to always be a great place to work’.
So to companies who let people go over this period:
While I appreciate there is never a good time to do this sort of thing – and sometimes, there’s no other choice available but to do this sort of thing – there’s definitely a bad time to do this sort of thing and December 19th is one of those times … especially when you’ve announced you’ve made enormous profit over that year.
So while the industry my friend works in is different to the one I work in, I know there were many who went through a similar situation over the recent festive period … which is why I leave this post with 2 points:
1. If anyone who went through this needs someone to talk to – or just listen – I’m here. Just email and I’ll get back to you.
2. If companies want loyalty from their people, show some fucking loyalty to your people. It really isn’t that hard.
3. If you’re a shareholder who only cares about ever-increasing returns, don’t complain when this happens to you. Because it will.
It’s why nothing is more gaslighting than the justification that ‘it’s just business’, because it isn’t. It’s always – ALWAYS – personal.
That doesn’t mean a company can’t – or shouldn’t – act on commercial issues that need addressing. But it does mean they should consider why, how – and when – they do it.
Filed under: 2026, A Bit Of Inspiration, Agency Culture, Attitude & Aptitude, Comment, Corporate Evil, Corporate Gaslighting, Leadership, Management, Mediocrity
I was recently in a conversation with someone who is old school successful.
By that, I mean they built a business to success, rather than optimized it through short-cuts and re-orgs.
He’s pretty scathing towards the way many modern CEO’s run their business, especially those who have been ‘dropped in’ rather than built it themselves … thinking they’re both selfish [ie: doing things for their short-term gain, not the long-term benefit of the company they lead] as well as egotistical in belief they’re better than everyone around them and so everyone around them is disposable.
He’s always had the view you judge the quality of a CEO over decades, rather than financial quarters … but he also accepts those days have pretty much gone given too many CEO’s work for the needs of the market rather than their customers.
And it was here he said something that really hit me:
“When companies can only drive growth through ‘re-orgs, consolidation or buy-to-kill takeovers’ … they’re operating a Ponzi scheme more than a business plan”.
It reminded me of something I wrote about ages ago, when Frank Oz – film director, voice of Yoda and countless muppets and expert puppeteer – talked about how he felt Disney had completely failed to appreciate what they’d bought when they acquired Star Wars because it was negotiated by money men rather than artists and as such, would end up being a more superficial … less crafted … less influential … more commercialized expression of the Star Wars story and world.
Or said another way: They would ruin the very thing that made them want to spend billions on it in the first place.
Is he wrong?
Probably not … especially as some say their ‘strategy’ after acquisition was to churn out as much as possible in as short a time as possible so the market can be flooded with all manner of stuff so they can profit as quickly as possible from the hunger and good will of fans before they stop, step back and say, “what is this shit?”.
And if that isn’t scary enough, let’s remember this is coming from Disney who – whether you like them or not – are at least built on being a creative company who appreciates the importance of craft, emotion and story. So imagine what other companies are like where they don’t share any values beyond wanting to exploit as much cash as possible with as much outsourcing as possible.
Which all leads to a question the CEO I interviewed replied with, “Exactly!”.
“What happens when the CEO’s who are obsessed with outsourcing, optimizing, reorganizing discover they have no one else they can buy, fire or kill?
Or, even more terrifying [for them] … sell to?”
I know life goes fast, but maybe it’s time we recognize the best leaders are the one’s who look to the future rather than look down to maximize their pwn, personal present.