Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Colenso, Comment, Communication Strategy, Confidence, Creative Development, Creativity, Culture, Differentiation, Emotion, Empathy, HHCL, Innovation, Insight, Love, Loyalty, Management, Marketing, Metallica, New Zealand, Perspective, Planners, Planning, Point Of View, Relevance, Resonance, Respect, Technology, Uncommon, Uncorporated, Wieden+Kennedy
So this is it.
First day at school. Again.
In another new country. Again.
It’s always a weird feeling starting a new job. A mixture of excitement and nerves.
Excitement for the possibilities that lie ahead and nerves that you don’t really know what the hell actually lies ahead.
Most of this is because you are not you when you begin a new job.
You’re in this weird place where you want to throw yourself in the mix as quickly as possible – both to start feeling settled and to show your value to your new colleagues – while at the same time, knowing you have to learn a whole new set of people, protocols and situations while navigating the judging eyes that are going to follow you around for weeks.
But I have to say I am particularly excited about this.
I’ve loved Colenso from afar for a long time.
And as I wrote a while back, I almost joined them 6 years ago and always regretted it didn’t work out [simply because my head was not in the right place after Mum died] … so to be given this chance again is something else.
But the main thing is how they have acted towards me before I joined.
Lots of companies talk a good game when they’re trying to hire you and then – the moment it’s all signed and sealed – turn into demanding, inconsiderate pricks.
While it has only happened to me once, it fucks with your mind.
You doubt your judgement.
You question your decisions.
It’s pretty debilitating.
And yet, while it has been almost 8 months since we agreed to get married, Colenso have been amazing in how they have dealt with me.
One of the big things is how steadfast they’ve been not involving me in stuff till I’m here.
Of course they checked in … but they never gave me work to do, because they didn’t want our first experience working together to be one where I’m the only person on Zoom and 13 hours behind the rest of the team.
And while I would not have minded, I totally get why they wanted that to be the way.
That said, I did want to use the time to get to know the team and I basically had to beg to get that to happen.
Of course it’s not the best way to build any sort of understanding, rapport and relationship with people – so rather than talk about work, we tended to chat about what’s happening in our lives and how we feel about it – which took away any formality and allowed us to start revealing the different sides of each other.
And while I can’t wait to get to know them properly from here on in, I’m happy we have got to a stage where they feel comfortable enough to already call me a range of ‘choice’ names … which means I’ve just saved a week on my typical timings, ha.
While the past 13 months have been a very special time for me both personally [spending so much time with my wonderful family in our new home] and professionally [working with amazing people doing work I never dreamed I would be a part of] I am utterly thrilled to be starting here today.
Don’t get me wrong, I know it won’t all be rainbows and unicorns.
I’m old enough to know there will be plenty of times full of pain, drama, arguing and asshole challenges … but when you work for a place that only has its eye on the work they create, it means everything works out in the end.
For all the tension, scars, arguments and bloody hard fucking work it takes for creativity to be at its sharpest and most dangerous – at least a lot of the time, but not all of the time – once you’ve got it there and let it out into the world, it’s amazing how all the tension, scars and arguing fade away.
Better yet, it’s replaced with excitement, energy and possibility.
OK, and nerves, but even that is in an excited way.
Now I accept this might all sound like bullshit, but it isn’t
I lived it at HHCL, Cynic and Wieden.
It’s why it’s the founding principal behind Uncorporated.
It’s why places like Uncommon, are attracting the biggest names rather than chasing them.
And it’s why a small agency on the other side of the World has consistently played against the very best in the World.
The key word here is consistently.
Not one offs.
Not once upon a time, a long time ago.
I mean doing it day in and day out.
Finding new ways to do old things.
Looking for opportunities where creativity can change outcomes.
Embracing technology to expand the possibilities of creativity rather than just efficiency.
Staying on the path even when you could take short-cuts or potentially crash and burn.
Because in an industry that is increasingly defining success outside of the work they make and the cultural impact it creates, it’s those who let the creativity do the talking who create and attract the most interesting futures.
Not just for themselves. But for clients and culture alike.
So thank you to everyone who helped me get to this place in my career.
Thank you to everyone who has helped me actually get to New Zealand.
And thank you to Colenso for your stupidity in giving me this opportunity.
I will be eternally grateful, even if my new planning gang won’t be.
Right, time for the oldest ‘new boy’ to go cause some chaos.
Have a great day, I know I will.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Audio Visual, Authenticity, Chaos, China, Colenso, Comment, Confidence, Craft, Creativity, Culture, Emotion, HHCL, Imagination, Innovation, Insight, Marketing, Marketing Fail, Martin Weigel, Perspective, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Point Of View, Relevance, Resonance, Shanghai, The Kennedys, The Kennedys Shanghai, WeigelCampbell, Wieden+Kennedy
A while back, I did a presentation for the Brazilian APG about the dangers of perfect.
Or more precisely, the boredom of it.
It was my usual rambling mess of random pictures that goes off on tangents a protractor would find hard to calculate … but I still liked the underlying point that perfection stops possibilities whereas acts others may view as stupid … creates them.
[If you’re mad, you can see a static version of the presentation here]
I say I liked the underlying point until I saw this.
I really, really like this.
I love the idea that flaws help us connect.
I love that imperfection can make us feel normal. That it is something to aspire to.
Of course, the reality is perfection is just an illusion.
One persons definition of what is the ultimate expression of an idea.
A temporary moment, where they believe nothing better has been explored or revealed.
The problems start when that definition starts being challenged.
While some embrace it – seeing it as a way to push the boundaries of what they thought was possible – many fight it.
Using their definition to control, limit or devalue the work of the challengers.
Sometimes it’s due to ego.
Sometimes it’s due to money.
But everytime it aims to oppress rather than liberate.
It’s happening everywhere.
From technology processes to agency ‘proprietary’ tools.
And while there is a lot to be said for being proud of what you have done, when you use it to stop people creating their own version, it’s not.
I’ve seen too many people in too many companies follow the orders of their bosses simply because it’s easier to do that. Where they know expressing a different point of view will be seen as an attack rather than an attempt for everyone to be even better.
So while perfect might be nice and shiny and make you feel good, it also has the power to stop progress.
Or as the brilliant chart at the top of this post states, stop feeling you can relate.
Not because it’s so far ahead, but because of the speed society evolves, it’s too far behind.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Corona Virus, Creativity, Culture, Customer Service, Differentiation, Experience, Loyalty, Management, Marketing, Service
One thing that actually angered me throughout COVID was the attitude supermarkets adopted over the Christmas break.
Don’t get me wrong, they did an amazing job to ensure food supplies were maintained but they also did it because they were making incredible profits at the same time.
I’m cool with that.
I’m less cool with how some still lobbied for government benefits, made whole departments unemployed – looking at you Sainsbury’s – failed to use the Christmas period as a time to ‘give back’ to essential workers [ie: their own staff] and just ran bog-standard ads [even though they were generally pretty poor] … all the while claiming they were a version of ‘ one of us’.
Which is why this little gesture by the Co-op made an impression on me.
It’s very nice.
Not bombastic. Not chest beating. If anything, it’s almost silent.
But it’s impact for those suffering from isolation could be huge.
I really like this. Not just because it more needed than many think, but because I can imagine there are a lot of possible implications on their business should their customers take them up on it.
I have no idea how many customers Co-op delivers to each day, but if each customer just wanted a 5 minute chat, that means the subsequent deliveries will be 5 minutes late.
The more customers, the more deliveries get impacted in terms of time.
That can add up to something significant and potentially make other customers frustrated.
Maybe they’ve put on more delivery drivers to off-set this.
Maybe they’re only going to offer this for a limited time.
Maybe no one will actually take them up on any of this.
But even then, I can see a lot of reasons why a lot of companies would say no to this idea.
The cost.
The impact.
The potential for logistical nightmares.
Which is exactly why I think the Co-op have done something pretty great in doing it.
Because while words, money and countless bloody ‘purpose statements’ may make a company feel they’re doing valuable stuff for the community, its actual acts of action that proves to the community you actually care.
It’s not that hard to make a difference. If you actually want to make a difference.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Comment, Craft, Creative Brief, Creative Development, Creativity, Culture, Emotion, Empathy, Fulfillment, Management, Marketing, Perspective, Planners, Planning, Point Of View, Positioning, Relevance, Resonance, Respect, Stubborness, Talent, Wieden+Kennedy
Despite being in this industry for 7,000 years, I still seem to get a couple of things wrong on a pretty consistent basis.
+ Creative briefs.
+ Estimating the time needed to do things.
OK, with the creative briefs, it’s less that I get them wrong … it’s just I end up writing so many different versions of them in an attempt to find the one that I think is the , most intriguing, infectious, provocative and sharp, that I end up feeling like I’ve just gone 12 rounds with a 50 foot robot octopus by the time I’ve finally finished them.
But in terms of estimating time … I remain, utterly rubbish.
I’m not saying I think something will take a day and it takes a year [though this one wasn’t that far off], it just means that I under-estimate the time needed for stuff by a day or two.
Is this because I over-estimate my capabilities?
Possibly.
But the real reason is that I tend to either find myself tumbling down rabbit holes that I find interesting or simply thinking there’s a better way to approach things and need to explore it rather than let it go.
While I appreciate this can be fucking annoying to my colleagues, I am a firm believer that rabbit holes have real value and nothing should be so set in stone that if something better comes along, you just dismiss it out-of-hand.
But all that said, it continually surprises me that I fall into this trap over and over again which is why I loved reading this:
66 years late!!!
SIXTY SIX!!!
When I read that, I immediately felt I had the precision of a German engineering company.
The efficiency of the Singaporean government.
And if I really wanted to feel better about myself, I could blame that 66 year delay on the creative team because the brief was written and accepted without hassle.
The thing is, while timing is vital, doing something well is even more important.
And while the evaluation of ‘well’ can be very subjective, I always feel that has to be judged by the person doing their work, the person they work into and the people who need to do something with it – ie: the creatives.
It’s not the client.
It’s not the producers.
It’s not the managing director.
That doesn’t mean you can take the piss or just blindly ignore their needs and wants, it just means the people who are doing the work need to feel the work they’re doing is the work they want to do.
And while they may never be 100% happy … and while they may face all manner of frustration from the people around them … the one thing I learnt from Dan Wieden, is when the work is great, all problems disappear..
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Comment, Communication Strategy, Creative Brief, Creative Development, Creativity, Culture, Management, Marketing, Martin Weigel, Planners, Planning, Point Of View, WeigelCampbell, Wieden+Kennedy
So I survived and no one died. Yet.
Yesterday was wonderful.
Everyone was so nice to me, which means they don’t really know me.
Anyway, while I’ll be talking a lot about Colenso and New Zealand in the future, today I want to talk about something else.
A while back, the amazing Martin Weigel wrote an absolutely brilliant post about the importance of language in strategy.
Except it wasn’t just about the language you use in your work, but how you use it.
How you ensure you are writing a strategy that has colour, movement, clarity and provocation.
I’m doing it a disservice as it is basically a masterclass – as all Mr Martin’s brilliant posts are – on how to write strategy, with the end result being you not only have a greater understanding for how to do it, but a greater respect for doing it.
The craft.
The consideration.
The way to take people to a place they can see and feel and want to fuck with.
However, as brilliant as it is, I’ve heard some say, “it’s all obvious”.
And while there is an argument for that – because what Martin says isn’t a revolution on how to approach strategy, simply a focus on how to do it well – the reality is there’s a big difference between knowing the theory and actually doing it.
Which leads to my issue.
Our industry is filled with planners who talk about how to make world class creativity, but have never made any.
That doesn’t mean they don’t have a right to talk about it, but it does mean they don’t have a right to act like experts about it.
But they do.
And while I am not suggesting these people aren’t good at many other things and ‘world class creativity’ is about as subjective as you can get … in the area of actual making work that has defined brands in culture, I think if you looked at the reel Mr Weigel can put forward, it would be better than most agencies could present.
But here’s the thing …
World Class creativity isn’t specifically about work that has run across the globe.
Nor is it about work that is for a global brand … though, it should be noted, he has done this and done it brilliantly which is often far harder to achieve than work for a smaller client with far less politics.
It is simply about the actual work.
Not the theory of it.
The actual work and how it changed the way culture looked at the brand and how the brands fortune changed because of it.
Not one or the other.
Both.
That he has done this at the highest level and – arguably – on the most consistent level of any planner on the planet, means people who are looking to belittle it because ‘it’s obvious’ or because ‘he works at Wieden+Kennedy’ are idiots.
Maybe you can get to this level because of luck – especially if you’re male and white – but you definitely can’t stay there because of it.
Especially at Wieden.
What this piece of brilliance Martin gave us was an act of generosity.
Something designed to help the individual be better so that the overall work can be better.
Making work that fights indifference.
Making work that has a point of view.
Making work that we can all be proud of making.
So to all those who truly care about the work, follow the people who actually make it at the highest standards, because anything is easy for the person who never has done it.