Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Audacious, Authenticity, Bands, Brands, Business, Comment, Confidence, Context, Creative Development, Creativity, Culture, Differentiation, Distinction, Emotion, Empathy, Imagination, Individuality, Innovation, Leadership, Loyalty, Management, Marketing, Marketing Fail, Mediocrity, Metallica, Music, Provocative, Relationships, Reputation, Resonance, Respect, Talent
Recently I watched a documentary on a band.
A household name. Not just in America, but around the World.
It was pretty good … but the most interesting part of it was the interview with the manager.
Specifically how he described what he was there to do:
He said: “My job is to do one or two things that change your life. Not ‘good moves’ but change your life”.
And while they turned out to be arguably more focused on their own fortune than the artists they represent, it cannot be denied they achieved exactly what they said for the band in question … helping turn them into the biggest band in the world for a period of time. An accolade they have managed to forge into a long-lasting career that sees them continue to be at the top end of their industry.
Now of course, there’s a lot of things that go into achieving success like that.
Songs.
Talent.
Drive.
Concerts.
Fans.
Distribution.
Copyright ownership.
But a good manager has a huge influence and role to play in all of this … which got me thinking.
What if clients saw their agency partners as people whose role was to do the same as this manager?
To help them fundamentally change the trajectory of where their business is rather than continually communicating – and reinforcing – where they are.
Dramatic change, not incremental.
OK, there’s some clients who actually do that – and a lot more who think they are, but are doing the opposite – but the reality is for all the talk of ambition and change, so much of it what is done is about keeping things exactly where they are.
Part of this is because of the influence of ‘industry guru’s’ who have positioned themselves as business liberators when really they’re more insurance salesmen [made even more hilarious by the fact the vast majority have never created any actual creative work or built a brand of note] … and part of it is because of a narrative that’s been going around that suggests agencies care more about taking clients cash through excessive timelines and pricing.
As I’ve written before, this attitude is more bullshit than fact … shaped by a procurement process that doesn’t value quality of work – just the price of it – and a corporate attitude where the expectation is complicity not challenge.
Of course that doesn’t ignore the fact some agencies have also played their part in creating this situation by devaluing creativity, devaluing training and agreeing to whatever gets them the revenue – regardless of the consequences – which just reinforces what a mess we’re in.
It’s why I loved that managers quote so much …
The goal being to create the conditions to be ‘the exception’ by being exceptional..
Not ‘a little bit better than before.
Not ‘a little bit better than those around them’.
But to fundamentally change the context and rules of the game.
Champions, not just players.
Of course, it’s easier said than done … but I’ve had the pleasure of seeing it in action up-close-and-personal through Metallica’s management, which is why I know it can be done and I know you can increase the odds of it being able to be done.
Because in their case, what they’ve helped achieve is remarkable.
Put aside the fact they have worked with the band for almost 4 decades. Put aside they’re the most successful music management duo in music history. And think about how they’ve enabled 4 old men – who write what can best be described as ‘mass niche’ music – not just continue to live at the forefront of popular culture, but do it in a way where their creativity is deeply respected by all.
Hell, they’ve become the second most successful American group of all time.
OF. ALL. TIME.
But it’s even more than that … because they’ve also helped the band find new ways to push, explore and expand what they do with their creativity and how they can do it.
Incredible.
Of course, none of this would be possible without the band having the hunger and desire to keep pushing, but their relationship – and trust – of their managers is a key part of what enables it to be possible.
Which is why there’s a couple of things Peter Mensch – one half of their management team – said to me that has had as much impact as the quote that inspired this whole post.
1. “Our job is not to market the band, but to protect their truth”.
2. “We’re not paid to kiss their ass, we’re paid to tell them the truth”.
And maybe that’s a couple of the reasons why Metallica have been able to build a business and a brand [even though they would hate those terms] which is wildly more successful –culturally and commercially – than many brands who spend tens of millions trying to be.
Not just because music connects to people in ways brands rarely can, but because many brands don’t actually know who they are and don’t want to listen to anything that asks questions of them, they don’t want to acknowledge or accept.
So it’s little surprise an agency can change a brands life when brands so often choose to delude themselves with where they currently are … where their version of a relationship is based on how much you cost and how easy you are to deal with, than the quality of the advice and results you help them gain.
For all the systems and processes our industry has latched onto in a bid to prove our credibility and method behind our approaches … how many brands can we say have fundamentally ‘changed their life’.
One?
Ten?
One Hundred?
Certainly not as many as you would expect from the US$87 billion dollars spent on market research in 2023 delivered.
Which is why I leave this post with another music reference … another perspective that had a profound affect on me.
This time it’s from the band – albeit they were more artists than musicians – The KLF, who not only captured what I believe defines a great manager, a great agency and a great brand … but what also creates the chance for someone, anyone, to properly change their life.
“Don’t give them what they want, give them what they’ll never forget”
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Comment, Content, Context, Craft, Creative Development, Creativity, Culture, Emotion, Empathy, Music, Queen, Resonance
Of all the terms banded about by the creative industry … craft is one that is spoken about a lot.
For many people, they interpret this in terms of executional quality and without doubt, that is a part of it, but it is so much more.
In fact, craft starts at the thinking phase … before a single thing has been defined or committed to paper.
I’ve written a lot about craft over the years, but I recently read something that for me, is a wonderful expression of its role and power.
Now, I get there’s going to be a lot of moaning when you see what my example is – or, should I say, – who my example of craft is coming from. But hang in there. Please.
Are you ready?
OK, so it comes from Queen’s Brian May.
I know … I know … but there’s a reason for this.
You see he was recently asked about the lyrics to one of his songs called ’39.
This song appeared on their 1975 album, ‘A Night At The Opera’ and it is a song about space travel through different dimensions.
For haters of Queen, just description probably justifies all your loathing … but there is method in the madness.
You see Brian May has a PHD in astrophysics.
And while he gained that qualification in 2007, the reality is he was a leading researcher in the field prior to joining Queen.
In fact the only reason he didn’t gain his PHD back in the 1970’s is because the band took off and so his studies stopped.
But even then, his love of astrophysics was a key part of who he was – especially the relationship it had with the dimension of time – which is maybe one of the key influences behind this song.
To understand the rest of this post, you should hear it … paying particular interest to the lyrics. So click here.
Did you do it?
Did you bollocks.
OK, then just click here to read the lyrics.
Did you do that?
Hmmmmn, OK … I believe you even if no one else will.
The point of this is because Brian May was recently asked about the story of the song and his reply is fascinating.
Fascinating in terms of where and how song writers get their inspiration …
But – to link back to the point of the post – fascinating in terms of how this crafted how he specifically wrote the lyrics …
How amazing is that?
I love how he explains why the tenses are mixed up in his lyrics.
How it is integral to the idea he had for the song.
How it is an example of craft in motion.
Sure, there’ll be some pricks who will claim its ‘post rationalized justification’, but that’s because they are confusing their ego with their ability.
Because here’s the thing with craft …
In many ways it is not immediately obvious to the recipient … they may not engage with it in the detail and care that went into it. They probably encounter it as a singular, all-encompassing experience. But to the creator, everything will mean something. Not in terms of ‘contrived, focus-group instruction and manipulation, but in terms of ensuring their creativity is crafted to represent their idea in its purest, most honest form. All the while embracing – and valuing – that the recipient may interpret and connect to the work in different ways than intended. Taking it to somewhere new, different and personal.
It’s a beautiful and generous act and why one of the most important questions I ask in any initial creative meeting is ‘what’s the story behind your story?’.
I don’t mean that in terms of them reiterating the brief or conveying some ‘insight’ they’ve defined to answer/justify their solution … but the journey they have been on in terms of inspiration, consideration or history that has led them or shaped what they are going to show.
Mainly because at this stage of proceedings, it’s got less to do with ‘answering’ the brief, but understanding how they see it.
A glimpse into where it could go, rather than what it currently is.
It’s why we need to remember craft isn’t something to wrap an idea in, it’s what informs the entire expression of the idea.
Because even if people don’t recognise it, they will probably feel it … even if they can’t explain why.
And that is the power of creativity … something we need to protect, especially from those who try to present it or define it like its engineering and their master mechanics. Which is ironic, given they’ve never created anything with it.
Filed under: Agency Culture, Attitude & Aptitude, Collaboration, Colleagues, Comment, Complicity, Context, Corporate Evil, Culture, Differentiation, Diversity, Equality
Yes, I’m back. Kinda.
A storm in New York meant I missed my connecting flight to Auckland so ended up in Houston.
But if that wasn’t a big enough come down, maybe the hotel I found to spend the night was …
Because in NYC, I stayed in the utterly swank Crosby Street Hotel in Soho, in a room that – as a friend described – as “main character, intimidating-as-fuck, energy”.
Look at it!
How bloody New York awesome it is?
I got to spend 4 nights in that bloody gorgeous room and while I should have left on a cloud of joy and happiness, I found myself – just 12 hours later – in a room that I described to Jill as “the sort of place that could double as a crime scene in an episode of CSI. Houston Airport edition.”
There are 2 especially amazing things about that room.
The first is it wasn’t exactly cheap.
Sure, it was a lot cheaper than the Crosby Street Hotel, but when you take into account the city it was in and the location in the city that it was in … then the proportional difference in cost between the two, wasn’t much at all.
Or said another way, certainly not enough difference, hahaha.
Don’t get me wrong, I’m fine with dodgy hotels – hell, I’ve stayed in enough of them in my time and they’re my ‘go-to’ when I’m footing the bill, but this was dodgy but at a premium[ish] price.
What’s funny is that when I saw it advertised – basically as the only hotel available at 11pm at night, when I got in, it was labelled as ****.
Naturally I assumed **** was its hotel rating, but as soon as I walked in, I realised it was actually just blanking out the word ‘SHIT’, hahaha.
Anyway, I survived and got back to NZ at 5am this morning – so this is the most up to date post I’ve ever written.
But it will also be the last post till Thursday as I now have to fly to Australia for a couple of days – so with that in mind, I’m going to leave you with the post I originally wrote to be shown today, mainly because I’m already tired of this post and I can’t be bothered to type anymore.
So until Thursday, let me ‘welcome you back’ with the first of my ‘piss and vinegar’ posts for this week.
The photo above is from a trip to Memphis – or more specifically, Memphis – way back in 2006 … and while it is both alarming and amusing that the local council seem to hate anything on wheels or 4 legs … I can’t help but feel this is a perfect metaphor for how many companies hire these days.
For all the conversations about diversity … conformity prevails.
Not just in terms of heritage, but backgrounds, interests, education.
A production line of parity.
But the really fucked-up bit is I believe many companies do want to ‘evolve’. They just can’t.
Or should I say, they just can’t help themselves stopping themselves from doing it.
So what happens is they do hire people who are different to everyone else in the company, however – if they then don’t conform to how the majority behave – they get let go for “not being the right cultural fit”.
In essence, they’re fired for being exactly who they were hired to be.
In nature, there’s this thing called ‘the edge effect’. It’s basically where different eco-systems – often found at the ‘edge’ of natural habitats – merge together and create something new. New possibilities created by new combinations. Evolution created by the acceptance of possibilities rather than the denial of them.
This is basically why we – as in, ‘humans’ – are still around, because despite humans giving it our best shot to kill the planet … nature keeps evolving to find ways to beat our bollocks.
In essence, it is constantly growing, evolving, adapting, and creating.
But in many companies today, they have adopted an opposing view.
More focused on denial, destruction, distain and dismissal.
In Japan there’s an old saying that goes, ‘the nail that sticks out gets hammered down’
Sadly, in a lot of companies, anyone who stands out does not even get viewed as a number anymore. Instead, they’re a nail to be beaten down by a bunch of tools … and when I say ‘tools’, I mean that literally and metaphorically.
See you Thursday, which will be before my family get to see me. You lucky people.
Ahem.
Filed under: Agency Culture, Attitude & Aptitude, Comment, Context, Culture, Politics, UK
Following on from yesterday’s post about the UK election …
The campaigning has stopped.
The Tory lies has been told.
The votes are cast.
And now we wait.
We wait for the hopeful demonstration of judgement.
Of their lies.
Of their corruption.
Of their hypocrisy and shame.
Of their wilful disregard of care.
Of their viscous attacks on the young, the poor and the NHS.
But most of all, we wait – I hope – for the people’s revenge.
And yet there are those that will still vote for them.
Who spout lines such as, “taxes will be higher under a labour government” … and then quoting the 1970’s, while conveniently ignoring the destruction of a country and it’s people’s in the present day. A present day that has been presided over by the government they still see as positive despite the last 14 years.
As I said to someone yesterday, if you can still see the good in them, then you’re either very rich or very evil.
And it got worse …
I’ve seen some ad agencies putting out [obviously self-funded] ‘ads’ that tell people what policy they should vote for. Except they show no political affiliation and the cause they’re ‘standing for’ is rather ambiguous … mainly because it’s pretty obvious their real motivation is to try and hijack the moment to gain some PR for their ego.
It’s embarrassing.
Actually it’s more than that, it’s insulting – given the poverty and depravation millions are trying to deal with.
If you want to take a stand, say it.
If you want to make a difference, try harder.
But if you have nothing to say, shut the fuck up.
But there was a bright point …
A clip that beautifully and systematically surmised and destroyed the incompetence of a Tory Government who forgot their job was to lead the country, rather than serve themselves.
And within this clip was a line, that is possibly the best bit of writing since Arsène Wenger said, “Kevin Keegan thinks tactics are a small mint” … and I include all of Succession’s viscous tongue masterpieces in this declaration as well.
It was this:
[ex-Minister of culture] “Nadine Dorries. A woman so stupid, she thinks Channel 4 is a brand of perfume”.
How good is that?
What a reminder of the power of words. The art and craft of them.
How tragic so many brands think they’re just for decoration around a product shot or a Getty Image pic.
But that aside, check out the clip.
I should warn you it’s NSFW. However it is very appropriate to describe 14 years of Conservative lies and destruction.
So click on it as we wait.
And hope sanity finally prevails.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Comment, Content, Context, Creative Brief, Creative Development, Creativity, Culture, Imagination, Planners, Planning, Play, Point Of View, Ridiculous, Stories
For all the talk of planners having curiosity, we rarely talk about imagination.
Of course, Martin, Paula and I talked about this back in 2023 at Cannes with our Strategy Is Constipated, Imagination Is The Laxative talk, but the reality is imagination is more than just a topic for consideration, it’s a muscle that needs exercising every day and needs rigor to enable it to reveal where its capable of going.
The good news is it’s easy to do if you put your mind to it, which is why one of the things I tell junior planners to do is to always look for the unintended stories that surround us.
It might be in a cafe.
It might be at a bus stop.
It might be a coffee cup on the street.
But the point is, look for things that allow you to imagine the stories or situations that led to what you see in front of your face.
Now I should point out that I may have stolen this from the great Russell Davies … but even now I still do it because when it comes to writing briefs, it helps me imagine where it could go before logic tries to dictate where I have to take it.
Recently I was out for a walk when I saw this …
On one hand, they’re just 2 kids shoes on a pavement.
Maybe lost as their parent pushed them along in their pram.
But there’s a whole lot of other stories that could be made from them.
Full of light or full of darkness.
For me, the first place they took me to was dark.
There was something about their placement and context that felt so unnatural that it suggests something bad has happened.
The shoes are too far apart, yet facing each other rather than pointing in the same direction.
They’re on a suburban street. On a Tuesday lunchtime. Yet no one is around and all is quiet.
Then there’s the fact both shoes are missing. One makes more sense … but both?
It all felt like the opening scene of a British Police drama.
Now of course there’s an alternative storyline … one filled with joy and effervescence.
A celebration of a kid being allowed to truly be a kid.
But wherever I could take it, it is much more than simply 2 shoes on the street and yet so often, we spend our time looking at briefs through the lens of the research, the focus groups, the competition. Stuff that confines our imagination to exist – at best – in a small corner.
Which is why if you want to grow your skills, stop blindly following the [financially self-serving and ego fulfilling] rules of Ritson, Cole and co and put more energy and effort into noticing and exploring what is around you. Because while the ‘lessons for profit’ crew will tell you what you should do [and just for the record, I do appreciate their experience and perspective, especially in terms of learning important rules in the fundamentals of marketing strategy] … it’s the street that will help reveal where you could go.