Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Comment, Communication Strategy, Context, Creativity, Culture, Drugs, Management, Marketing, Marketing Fail
I know if you’re in the publishing field, times are tough.
I know that you have to resort to attention grabbing tactics to get readers.
But recently Adage – one of our industries most well-known media outlets – did something that was as equally ill-conceived as the time Campaign put Nigel Farage’s shit-eating grin on the cover of their magazine.
What am I talking about? This.
Talk about clickbait.
Blatant, unashamed, clickbait.
And I say that because the actual article was more about what some ‘experts’ were suggesting is happening rather than what the headline was screaming for all its worth.
But that’s not the real issue.
Nor is it the talking about cannabis microdosing … putting aside the fact [1] it’s illegal in some countries and [2] there’s medical evidence to suggest cannabis can have terrible consequences on certain individuals … accepting it is a minority and there are also many benefits, including medical.
Look, I don’t care what people choose of their own freewill – unless, of course, it directly affects the wellbeing of those around them.
I don’t judge, question or degrade those decisions.
My problem is an international industry magazine purposefully chose a headline that communicates if your work environment is causing extreme stress because of the intense pressure being placed on you … then it is on you to deal with it.
YOU.
I literally don’t give a shit if the article was talking about people microdosing, coffee drinking or baked bean eating … they should not be placing the burden of responsibility on the employee, they should be challenging the behaviour, expectations and actions of the company they are working for.
It’s hard enough to attract and retain talent in this industry as it is, without having our industry magazine telling the world, ‘it is a stressful job and it’s on you to deal with it’.
We all make mistakes. I hope they learn from this one.
For their sake. For our sake. For the future of the industries sake.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Comment, Communication Strategy, Creative Brief, Creative Development, Creativity, Culture, Distinction, Emotion, Empathy, Innovation, Management, Marketing, Mischief, Perspective, Planners, Planning, Point Of View, Positioning, Relevance, Research, Resonance, Rick Rubin, RulesOfRubin
I like quotes.
Always have.
I like them because they often frame something in a way that sets my brain on another track.
It’s why I enjoyed the Rules Of Rubin series I did a while back. And while that was for a specific work-related reason, I came out of it with far more than I imagined.
Recently I had another one of those quotes, not by Rubin but by Paracelsus … a Swiss physician who was a pioneer in many areas of the medical revolution’ during the Renaissance.
It’s that one at the top of this post.
Yes, I know what it is saying is obvious.
Let’s be honest, the phrase ‘everything in moderation’ has been around for decades, but there’s something about this that just has more bite.
Maybe it’s the use of the word poison.
Maybe it’s the way it doesn’t define any specific thing as bad.
Maybe it’s the way it doesn’t feel condescending or judgemental.
But it set my mind whirring far more than using words like ‘moderation’ and I would imagine it would do the same to any creative having to work with such a brief.
Quotes have a wonderful way of doing that.
They’re far more valuable to provoke different ways of thinking than filling in a creative brief with the answer you want the creatives to execute rather than giving them the problem you want their brains to explore and resolve.
We’re in danger of only valuing literal thinking rather than lateral … and that’s what I love about quotes. They challenge how you think … make you take some leaps, look in some new corners, explore what you think is possible … but never adding pressure on what or where you go with them.
I have always had a hard time writing briefs.
I place so much pressure on myself to get to something intriguing and interesting that I end up writing 7 or 8 different versions – all with different possibilities – so I and the team – can have a real chat about where our energy is at.
I think my record is something like 14 odd for Spotify.
And that’s before we even start on all the other briefs that come from it.
I still do that, but what’s helped my sanity is starting with a bunch of quotes or poems or song lyrics. Stuff related to the issue without being obviously directly about it.
It’s such a great time saver to open discussion.
Like the brief before the brief.
The opportunity to work out what excites you about a possibility without getting too lost in the detail of the possibility. At least initially.
So next time you’re stuck on where you should go, don’t start filling in the brief boxes in the hope the answer will present itself [it never does] … fill up the walls with stuff that opens things up before you start closing things down.
Because the best briefs are not a flow of logic, but a story of adventure.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Comment, Communication Strategy, Confidence, Creativity, Culture, Differentiation, Disney, Egovertising, Experience, Innovation, Marketing, Truth
I’ve talked a lot about how the industry loves to talk about innovation when what they actually mean is evolution.
Hell, sometimes it’s not even that … sometimes it’s just a new name for an old thought process or discipline that was expressed as part of what people always did rather than split out in an attempt to make more money or gain more influence.
I once said to the wonderful Martin Weigel that I am pretty certain marketing is the only industry that would make a paper plane and claim they invented flight.
Now that doesn’t mean people aren’t adding to what is being done … or bringing new thinking and craft to it … or finding new ways to incorporate it into work … but it does mean they’re trying to maybe ‘own’ too much of the narrative of the discipline. Suggesting they’re inventors when they’re actually craftspeople. Valuing ‘theory’ rather than actually making something truly interesting with it.
Now there’s many possible reasons for this.
+ We’re in marketing and so they’re marketing themselves.
+ Being a craftsperson has lost the value it deserves.
+ It’s cheaper to badge than to actually create.
+ People don’t know their history.
Now I’m sure I’m going to be accused of being a prick … an old, condescending prick. And maybe I am. But I am also not claiming I’ve invented anything and I’m just pointing out neither has many of the people who do.
And there’s nothing wrong with not inventing something … because doing your job really well is something worth celebrating, especially when you see what passes for ‘good’ in so much of what is put out these days.
But it appears the allure of pioneer is infectious these days.
Case in point is the talk around eco-systems, flywheels, multi-platform DTC/e-comm and the like. Yes, it’s amazing. Yes, it driving new ways for brands to behave and earn. Yes, technology has allowed this to be done in more powerful and profound ways. But in many cases, it’s not revolution, it’s not really even innovation … it’s evolution.
And why do I say that? Have a look at this.
That is from 1957.
NINETEEN FIFTY SEVEN.
It’s Walt Disney’s ecosystem/flywheel/multi-platform DTC, e-comm [without the e] for the Disney corporation.
The blueprint for how he would use creativity to fuel his business in ways where every division is helping another division.
And while modern expressions of this have evolved and added more nuance, it’s not miles off, which is why whether you like/hate/respect/loathe him or the Disney Company, that’s pretty progressive thinking.
Or it was in 1957. in 2021 maybe not so much.
[Though, being honest, it probably is – which is even more worrying]
And yet we read so much from people acting like Walt Disney … except they’re not building their own brand, they’re selling their concept to build your own brand.
As I said, there’s nothing wrong with that.
Fuck, there’s a lot of value and money in that.
It’s genuinely exciting when you see someone identify opportunities in old approaches and habits that millions have missed. And for that, you should absolutely be using it to build a platform for your future success, growth and change.
I am literally cheering from the sidelines. All I ask is you please don’t act like you have invented flight when you’ve actually made a more efficient and effective paper plane. Not because I’m a bitter bastard – OK, let’s not go there – but because the future of this industry requires bigger leaps not better wrapping paper and the more we manage up our abilities, the more we lower the reality of our potential.
Christ, that’s a heavy post for a Monday isn’t it.
Given I know what the rest of the week has in store, it gets worse. Eek.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Comment, Creative Brief, Creative Development, Creativity, Culture, Effectiveness, Egovertising, Fake Attitude, Honesty, Insight, Luxury, Management, Marketing, Marketing Fail, Planning, Positioning, Relevance, Resonance, Status
A client recently told me a story of a very successful client he worked with.
Apparently this person was a lover of cars and owned Ferrari’s and Rolls Royce’s.
My client asked him what the difference was between them.
Expecting some conversation about performance or comfort, he was surprised when he heard:
“When I pull into a hotel in my Ferrari, I’m treated like I’ve booked the Penthouse Suite. But when I pull up in my Rolls, I’m treated like I own the hotel”.
I really like that.
I like it for a whole host of reasons.
But the main one is the clarity in differentiating ‘success’.
So often, as an industry, we define things in absolute terms.
Good. Bad. Rich. Poor. Success, Failure.
But as with all things in life, there’s nuance and texture in there if you look closer.
Which is why planning – despite all the information that is now available to us – is still an outdoor job.
Going out to talk to people.
Listening to different viewpoints.
Watching how different groups react to different situations.
It’s not a ‘day out’. It’s not ‘superficial fluff’.
It’s the difference between doing work for people or about people.
I’ve banged on about the importance of resonance over relevance for years, but it’s never been so important … because with so much choice of who we can give our attention to, if we want to stand any chance of having people give a modicum of a shit about us and what we do/think, then we better be speaking their language and context rather than the language and context we think – or want – them to speak.
[A classic of utter bollocks is still the Gerard Butler, ‘Man of Today’ ad for BOSS. You can read the post I wrote here and see the ad it is referring to, here]
If the people behind the brilliant TV show, Succession, can talk to billionaires to ensure everything on the show reflects how the super rich spend their money – and how they act because of it, ie: they never bend their head down when entering or existing a helicopter because they travel by them so much, they know exactly where the propeller is in relation to their height – then surely we can go and spend some time with people to see what they do and hear how they think about brushing their bloody teeth or something equally inane.
If we want to get back to being valuable to clients, we’d go a long way towards that by stopping with audience generalisations – of which I am absolutely including broad – or even narrow – Lifestage segmentation – and knowing the real nuances.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, China, Colenso, Comment, Corporate Evil, Creativity, Culture, Distinction, Emotion, Empathy, Management, Nike, Otis, Perspective, Relevance, Resonance, Wieden+Kennedy
Lot’s of companies talk about doing good.
Sadly, of those who do, many have both eyes fixed on what’s in it for them.
A headline.
An award.
A chance to win favour with someone they want to connect with.
An opportunity to distract attention from all the bad stuff they’re doing.
Now there are some companies who mean it.
Who have a set of values that truly is reflected in a set of behaviours.
However, in my experience, I’ve found it’s often more to do with the character of an individual within the organisation rather than the organisation.
Not always, but often.
What I’ve found is the best way to identify the real motivation behind an act of generosity is to see how inconvenient it is for them to execute.
The more inconvenient, the more they care.
I’ve seen some amazing examples of people going out of their way …
There was the time Simon Pestridge – when he was CMO at NIKE – got me a signed Wayne Rooney, Manchester United shirt so I could give it to a random taxi driver I’d met in Atlanta. Or the time San – also from Nike – humoured me by getting me green M&M’s [my attempt at reliving the Van Halen ‘brown M&M trick‘] when they asked me to pull a global preso together at the last second.
That’s proof of people who give a shit about others.
But I’ve seen the other side.
The food brand who ‘donated’ $100 to a group collecting food for victims of an earthquake.
Or the travel company who gave schools a 3% discount for train tickets so city kids could see a beach.
Or the international conglomerate who talk about purpose and their desire to help humanity but continue to profit from cultural exploitation and acts of prejudice.
But where you would normally expect me to leave the post there – with a bad taste in your mouth – I’m not going to.
I know, who the fuck am I?
You see a while back I got asked by Coca-Cola if I’d give a presentation to their Asia-Pac marketing team.
I decided a while back, that I’m going to start ‘exploiting’ my so-called position by trying to do things that can positively change things for more people.
So I told them I’d do it if they agreed to hire a young woman [full-time or a long-term paid internship] who hadn’t gone to university and came from a more humble background.
Then – proving I’m still a selfish, blagging bastard – I said I’d also like some Coke Zero for me.
Amazingly … brilliantly … awesomely they agreed and were nothing but kind and open about making it happen – which also helps explain the photo at the top of this page showing Otis with an outdoor furniture set made of Coke Zero supplies.
They didn’t have to do it.
They could have just asked someone else to do the talk.
But they did … and while there are many things people could throw stones at them for, this was more than many and more valuable than most.
Which leaves me with this …
If you’re asked to do a presentation or a talk or even a panel for someone, maybe you could consider doing a similar thing to me.
Let’s face it, if they would do it for me, they’ll DEFINITELY do it for you.
And if they say no, then you’ll know exactly what you’re dealing with.
But maybe they’ll say yes.
Maybe it won’t be an internship, but it could be something else.
A partnership with a school.
An introduction to one of their partner companies.
Some mentorship.
A donation.
And while it might not change millions of lives, it could change one.
And that is most definitely better than none.
Just a thought.
Thank you Coca-Cola..