Filed under: A Bit Of Inspiration, Advertising, America, Attitude & Aptitude, Authenticity, Comment, Creativity, Culture, Fashion, Luxury, Marketing, Resonance, Women
I’ve written how mental Gucci have been in the past few years in both their fashion and their marketing – though on this last point, it’s been quite refreshing from the up-itself-image-bollocks the fashion industry tends to perpetuate.
However I recently saw an ad for their lipstick that is making me think they’re doing more than just trying to superficially differentiate from the competition.
Yes brands like Dove have celebrated ‘real beauty’ before – though they also sold skin whitening products so you know that their intentions for female empowerment are not entirely true – but it’s rare for a high end fashion brand to do such a thing, especially in such dramatic fashion.
You see even though Dove celebrated women of all shapes and sizes, they tended to all be classically beautiful … however here is Gucci, doubling own on celebrating the beauty of the imperfect by showing what my American friends would say is a ‘British smile’.
We will have to see if they are truly going to push this agenda but in an industry so superficial they can make a puddle look like an ocean, this is a step in the right direction in helping women celebrate their own beauty, not someone else’s definition of it.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Audio Visual, Comment, Creativity, Culture, Emotion, Empathy, Honesty, Imagination, Innocence, Insight, Marketing, Mum, Mum & Dad, Planners, Planning, Point Of View, Positioning, Relevance, Resonance
Over the last couple of weeks, I’ve been invited to speak at a couple of conferences – in Hamburg, for the APG, and at ‘Closeness’ in London.
In both cases, I was asked to talk about the importance about empathy – something I’ve been banging on about for centuries.
And in both cases, I felt the best way to do it was to talk through the lens my Mum had taught me … which is the title of this post.
For an industry that is supposed to understand people, I’m surprised how few seem to really understand what that means.
Rather than understand hopes, dreams, fears, ambitions and contradictions … it seems we prefer to focus on the bits that are relevant to our business needs, without seemingly realizing the important role context plays in shaping how we live.
If you don’t get context, you don’t get people … and you don’t get context without investing time.
Not focus groups.
Not ethnographic studies.
But an on-going commitment to going down the rabbit hole of people’s lives to understand how they live and the nuances that separate each and every one of us.
You can’t do this if you want to ‘fast forward’ to the bits you have pre-determined will be useful to you.
You can’t do this if you want convenient answers to ‘sell your campaign’.
You can’t do this if you want answers rather than understanding.
This last point is especially important.
Frankly, understanding is becoming a lost art.
Understanding is built on emotional connection, not intellectual.
Where you leave your prejudices, barriers, filters, expectations and hopes at the door and focus. Asking questions to understand more about what someone is saying than to get the answers you want to your specific challenge.
It’s hard.
It takes real practice.
Because while you may appreciate every person has a story … it can only truly be revealed if you let them do it in their own way, in their own time, in their own words. Which means you might end up hearing things that makes no sense to you, even though it makes perfect sense to them … and while that might not initially seem valuable, you’ll soon realise it’s immense.
But all this takes time.
And takes a real commitment.
However it lets you go back with knowledge that enables you to make work that feels like it was born from inside the culture rather than from a bunch of observers.
Work that is filled with the nuances that makes the audience take notice.
Care.
React to.
Feel respect towards because it shows respect to them.
Or said another way …
Work that is resonant to culture rather than just relevant.
And it all starts by being interested in what others are interested in.
Not for commercial gain, but because you are interested in who people are.
It’s why my Mum is still teaching me how to live, 4 years after she has gone.
And now she is teaching others too.
Thank you Mum.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Comment, Creativity, Culture, Design, Insight, Luxury, Management, Marketing, Professionalism
When I was young, I loved cars.
OK, I still do … but back then, they held a particularly strong fascination.
Freedom. Independence. Status.
Now while there are many cars that are burned into my consciousness – the Ford Fiesta XR2, the Fiat X19, the Triumph TR7 to name a few – there is one that has a special place in my heart.
Not because I wanted one, but because in my provincial mind, it represented the pinnacle of success.
It was … a Ford Granda.
Yes … that tank like thing at the top of this post.
I know … I know … how utterly shameful.
As I said, it wasn’t a car I aspired to owning or driving – besides, I was years off being allowed to drive – but it was the biggest car on the road and in my small, little mind, that meant the driver was doing one of the big jobs in life.
You have to understand that I was entering as period of my life where school life was soon going to make way for the rat race … and while I was good at school, I was crap at exams so I was looking for direction in terms of a job that could one day, potentially let me own a Ford Granada.
Jesus, I was sad.
It gets worse … because I still remember seeing a man drive a BMW 7-Series when they first came out and going up to him to ask what he did for a living as I couldn’t believe anyone in West Bridgford – my home town – could ever have a job that let them buy a car like that.
The irony was it was less about having something that would convey status and success to the outside world and more about setting a goal that would let me think I have done OK in life if I ever got to own one.
Which I didn’t .
The reason for all this is that I recently watched a video for the launch of the MK II Granada.
It’s long, but it’s worth watching for a whole host of reasons.
Part of it is because it highlights how far the car industry has evolved since 1984 interns of technology and what they regard as driver/passenger comfort and sophistication … part of it is because it’s funny to see them make big claims about small features [digital clock anyone?] … but the biggest part is how much technology we still regard as luxury is over 30+ years old.
It doesn’t make me want a Granada, but it does help me feel less foolish rating them in 1984.
Filed under: A Bit Of Inspiration, Advertising, America, Attitude & Aptitude, Authenticity, Comment, Creativity, Culture, Cunning, Food, Italy, Marketing Fail
Cultural appropriation is a big subject these days.
I have to admit, I am torn by it.
Of course, when someone adopts anything from another cultural background and doesn’t acknowledge it’s origins – or doesn’t ensure it is expressed with the respect and context it deserves – then it’s bad [I’m looking at you Gwen Stefani] but I can’t help feel that in some circumstances, it can help build ties between heritages that can encourage understanding and acceptance.
Jesus … I sound like a Ms World contestant don’t I.
If that wasn’t bad enough, it’s all because I wanted to show this photo …
Yes, that really is a pizza with chips on it.
CHIPS!
And it was at Whole Foods.
An American firm using British chips on an Italian cuisine.
If I was Italy, I would see this as a legitimate reason to declare war … but then, based on this campaign from my mate from a few years ago, maybe Italy culturally appropriated pizza from South Korea.
Maybe.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Cannes, Comment, Communication Strategy, Creative Development, Creativity, Culture, Emotion, Empathy, Insight, Marketing
As you know, I recently went to Cannes.
It had been 12 years between visits and I must admit I’m quite conflicted with how I feel about the experience.
OK, so I was always in the skeptical camp.
I appreciate the need and value of celebrating ‘the best of creativity’, but I have long felt Cannes was less about that and more about celebrating the celebrity of advertising.
That said, while there were some differences, some had scarily remained the same.
The biggest difference was who were the big boys in town.
Last time I was there it was the big network agencies.
Massive venues.
Big Boats.
Grandiose parties.
And while all those things were still there, they were the domain of the tech giants … with agencies now occupying the odd beachside suite or – more typically – an Airbnb venue in one of the backstreets.
Don’t get me wrong, there was still some “look at me” statements from adland, but compared to what they were – and what the tech industry was doing – it was much more of a whimper than a roar.
This ‘tech industry doing a good impression of 80s adland’ was even more visible when it came to the evening festivities.
On the first night I was there, I found myself at the Carlton Hotel.
As usual, it was packed with people in jovial mood – either because they were catching up with old friends or were bullshitting network colleagues in a bid to look good to them.
Every now and then, you’d see a magnum of champagne being taken to a table. A fucking magnum?! Given my average burger and fries with a diet coke had cost me an eye watering €60 when I had it earlier in the day [not on expenses, so keep your rolling eyes to yourself], I literally daren’t imagine how much this cost.
But who would buy such an overt display of wealth and arrogance?
You guessed it – probably because you know ad agencies can’t afford that level of excess or expense anymore – it was people from our tech and media brothers and sisters … living and acting like it was still 1982.
There were plenty of other signs that revealed the tech companies were becoming the beasts they were meant to slay …
From the insanely big, patronising, condescending and delusional ego-driven ads that were all over Cannes [congrats IBM, that will be the only award your agency will win] to the gift bags handed out at every opportunity that were universally filled with Amazon rainforest worth of paper through to the overtly misogynistic atmosphere that permeated the air in the night.
This last thing upset me the most.
It’s bad enough that women had to deal with men propositioning, groping and touching them in the past, but the fact it is still going on – in this era of #MeToo – is breathtaking. Actually that’s not what is breathtaking, it’s the fact they felt comfortable doing it in public, at a global industry event, surrounded by peers and colleagues.
Nothing shows how prevalent sexist, predator behaviour continues to be in our industry than that.
One of my colleagues, Iain Preston, spotted a particularly unpleasant episode and thankfully stood in. You can read about it here.
As you can tell, I’m not a fan of Cannes.
Actually, let me be more specific. I’m not a fan of the behaviour of Cannes.
There are some amazing people there.
There are some amazing talks you get to listen to.
There is some amazing work to be inspired by.
I’m glad I went but happier I got to leave within a few days however I did come away with a very good reminder that the greatest gift you can give a client is the gift of honesty.
Honesty of the situation.
Honesty of the audience.
Honesty of the business or brand.
Honesty of what needs to be done.
Honesty of the creativity … in terms of encouraging the creatives to craft somewhere new not repackage and rehash something old.
Sadly this reminder came from witnessing too few agencies giving it &/or too few clients valuing it.
So to all the winners who wanted to make a difference in a way that was different, I don’t just say congratulations.
But thank you.