The Musings Of An Opinionated Sod [Help Me Grow!]


Why Risk Isn’t About Stupidity, But Potential …

When I was going to move to Australia, I was severely stressed.

Part of it was because it meant moving away from my beloved parents.
Part of it was because I would be leaving a job I loved and had worked hard it.
And part of it was because I was moving for a woman who I hadn’t known too long.

While I knew in my heart I wanted to do it, the risk of it was huge – personally, even more than professionally – so I went to see my first ever therapist to ask for help.

This was a big thing for a whole host of reasons – most of which was that ‘therapy’ was an American thing and not the sort of thing done widely in England. But I needed to talk to someone so having found someone relatively close, I went to them and explained my situation.

I’ll never forget his response.

“Yes, what I was thinking was full of risk but the highest risk always offered the greatest reward and I was going into it with my eyes wide open and I should embrace that fact”.

I’m not saying that was the comment that led to me doing it – having my parents support and encouragement was the most important thing – but it did help me feel more peace with my choice … and while my relationship with the woman I went there for, didn’t work out, I can honestly say that everything in my life to this day – bar my relationship with Paul and his ex-wife, Shelly – is because I went.

I say this because I read something that Jeff Bezos said recently that I loved. It was this:

Now I appreciate he is not suggesting you let go of all common sense in your business operations – and nor should you – but at a time where so many of the industry ‘guru’s’ are selling systems that claim to ‘guarantee success’ [when in all reality, they are promoting complicity and insurance] it’s a pleasant change to hear a positive take on being ‘experiment positive’.

Just recently I saw one ‘guru’ announce their new ‘success stack’ for effective marketing.

To great acclaim, they announced this is how you ensure your marketing is successful.

Now I am in no doubt there is value in what they’re selling, but the problem I have is their approach is so myopic, systemized and one-size-fits-all that at best, they’re simply ensuring you hit guideline metrics rather than achieve actual growth.

Add to that, they’ve never made any work of note and are simply analyzing work that has achieved success based on their definitions and metrics, that people should – at best – be treating it as a guide rather than a blueprint.

But no … our industry is so messed up right now, we value the words of – excuse the analogy, because it’s not a good one – the pundits rather than the players.

By that, I mean those who are paid to find fault versus those who create change.

As I said in our speech at Cannes a few weeks ago, it’s like saying that because music has mathematical contexts behind it, we should trust a school maths teacher more than an actual musician.

We’ve gone mad. Or at least, deliberately ignorant.

Of course I appreciate risk is scary for companies.

I also get the numbers involved are huge and the implications even bigger.

But for all the talk of grawth and effectiveness we, as an industry, are far too comfortable playing within the rules, systems and codes of people whose entire ‘for profit’ business model is built on igniting fear and judgement in what you do, when the brands and businesses that experience the greatest growth always allow creativity – in whatever form it takes – some space to play, explore and experiment.

Sure, it might be a relatively small percentage compared to their core business, but they do it and do it without the boundaries and limitations that we are continually forced to adhere to, because they see it as a commercially important investment rather than an act of marketing practice defiance.

And given so many brands are currently acting, looking and communicating the same thing in the same way – because of their blind adherence to certain people’s one-size-fits-all marketing practice protocols, I’d argue there’s less risk leaving space for experimenting than there is following the same systems as everyone else.

Or to quote David Richards – from Paula and my talk at Cannes – it may explain why ‘companies have consumers but artists have fans.

[Of course, the ‘factual’ reason behind my declaration is that I work for the the most profitable luxury Retailer in the World, the most successful fashion and street culture investor in global fashion, the fastest growing eyewear brand on the planet and – of course – the 2nd most successful American band in music history, among others]

As an aside, if you’re interested in hearing the talk Paula and I gave, drop us a line here. If there’s enough interest, maybe we can do it. Not because we think it what we presented is THE ONLY way brands should think, but to ensure no one is daft enough to think there is only one way fullstop.

Happy weekend.

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The Commercial Value Of Encouraging Employees To Do The Work That Excites Them, Rather Than Treat Them Like White Collar Battery Hens…

I was talking to a friend of mine recently about the ad industry and the challenges it faces.

Specifically about how we are now bathed in for-profit processes and research methodologies that promise us access to ‘risk free success’ and yet we continue to struggle.

Why?

Well of course there are a lot of reasons for it.

+ Costs.
+ Technology.
+ Restructuring.
+ Holding companies.
+ Tech company power.
+ Procurement departments.
+ The rise of social influencers.
+ A lack of ongoing, formal training.
+ Underinvestment in hiring/keeping talent.
+ Too much one-size-fits-all outsourced training.
+ The lack of influence marketing has within organisations.
+ The devaluation of experience in favour of social popularity.
+ A lack of understanding about how creativity works at a client level.
+ The gullibility of organisations that think there is a ‘risk-free success’ model.

But on top of that, there was another thing we touched on – how the amalgamation of all these issues is increasingly robbing the joy out of what we do.

Yes, I appreciate our job is about helping clients achieve their commercial goals so you may ask, “who cares if you enjoy what you’re doing”, but here’s the thing, joy creates commercial and creative possibilities.

I don’t mean that simply in terms of effort, I mean in terms of what comes out at the other end.

The stuff that people feel even if they can’t explain why.

Like this.
Or this.
Or even this this.

Now I should be clear that when I say ‘joy’, I don’t mean happy-clappy-hippy-shit … I mean a sense of fulfilment of doing something really well.

Not because you followed a ‘for profit’ dot-to-dot methodology by someone who has never actually made the work, but because of your vision and ambition that was shaped, crafted and influenced through the blood, sweat, tears, belief and laughter of what you – and other talented souls – made together.

And it was at this point I realized I’d made a terrible mistake with the presentation Paula and I did at Cannes for WARC.

Because while those 150+ slides [as seen above] claimed to be about ‘The Secrets Of Strategy From Artists Who Only Live Creatively’ … it wasn’t.

It was a talk on how to be creatively fulfilled …

Maybe we all need to talk a little more about that.

Not just because fulfillment can keep – and attract – the best talent to stay in the business for longer … not just because it actively drives and encourages commercial success for the clients we work for … but because for all the brilliant things AI can do, it can’t compete with the infectious, limitless, power and potential of fulfillment.

Because it will never understand it, let alone be able to do it.

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Unfortunate Combinations …
July 16, 2025, 7:15 am
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Dad, Education, Eye, Health

As some of you know, I have had a serious eye problem since the beginning of the year.

What makes it worse is that it has affected the eye that was once my ‘good eye’.

Over the past 6 months, I’ve had all manner of drugs, tests and specialist visits and unfortunately, it keeps finding new things wrong with it rather than fixing the things we knew were wrong.

It’s pretty shit to be honest, but one thing happened a few weeks ago that made me laugh.

So I’m at the surgeons and they discovered the pressure in my eye was at an extreme high.

In a matter of weeks, it had risen 300% without any clear indication why. They immediately took action, administering all manner of new drugs to try and bring it under control as the ramifications of leaving it could be permanent blindess.

In typical ‘Campbell luck’ fashion, when they first re-checked the results – post first medication – the pressure had actually risen. That really freaked them out and were getting ready to send me to the hospital for an operation to relieve the pressure. But after another check 20 mins later, they saw it was starting to take affect.

Slowly, but as my surgeon said, “any decline is a good decline”.

Eventually things calmed down enough for them to feel good to send me home for a few days before getting me in to check the results again. To increase the odds of things going in the right direction, they gave me some additional meds and said:

“They will make you very sleepy and increase the odds of you needing the lavatory”.

I burst out laughing and said, “that’s an unfortunate combination” to which they looked at me confused.

After what felt like minutes, they laughed before telling me they’d never thought of that before.

Now I am not knocking them – they’re amazing and doing all they can to save my sight – but it did remind me of 2 things I’ve learned over the years.

The first is that very smart people are often a bit stupid outside of their field of excellence.

The second is a quote by the actor, Peter Ustinov who said:

“The people who reach the top of the tree are those who haven’t got the qualifications to detain them at the bottom”.

So much in life seems to be focused on only valuing the ‘academically smart’.

I get it, we need them. They’re brilliant and can do things that few could ever do – regardless of the amount of training.

Doctors.
Scientists.
Engineers.

You definitely don’t want any Tom, Dick or Harry taking on work like that.

But by the same token, there are people who have another set of skills that are just as worthy of respect.

An ability to do things that a doctor, scientist or engineer could never do – and yet has real value and benefit to the rest of us.

I don’t mean ‘everyday generalists’, I mean people with a level of skill and/or craft that represents real ability.

In life we need both groups of people … the academically smart and [for want of a better term] the life smart.

Both offer value and skills to who we are and how we live.

Both do things that the others couldn’t do and probably couldn’t imagine doing.

At a time where more and more companies will only hire those with ‘a degree’, it’s worth remembering that while education is hugely important and valuable we should – like the ad industry – make sure we’re not forgetting to evaluate and value those by what they have done, not simply what they know, because as my old man used to say:

“Talk is easy, action is hard”.

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Posh Everything …

Recently, while walking through Heathrow Airport, I saw this:

Put aside the fact these airport shuttles seem to be for either the elderly, the late or the self-important … why the fuck do they need to have one that looks like the bastard lovechild of Liberace and Elton John’s cars from the 1970’s?

Is it a special edition thing?

Is it an business class, collab thing?

Is it a alarming lack of taste thing?

Or is it a tourist thing?

I could kinda understand if it was for tourists as I can imagine it would be very appealing for Americans of a certain age.

But even then, it’s still pants – exemplified by the fact it has a number plate that represents the name of the company who made/drives it.

And that’s before I point out the British Car Industry – that this thing is probably trying to leverage – is, at best, on its knees or, at worst, owned by everyone other than the Brits.

For fucks sake, is there no end to what we will make ‘status’?

What next … lifts?

I’d rather have a lifetime flying Ryan Air than one trip in that pile of gold shite.

Hell – to paraphrase a very old joke – I’d rather be seen coming out the back of a sheep than the back of that, which not only captures just how ridiculous I find an ‘upper class’ milk float at an international airport but also how too many companies confuse charging a ‘premium price’ with being a ‘premium product’.

Or as my friend, George, calls it, ‘corporate status delusion’.

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Why AI Says More About What You Value Than What You Can Do …

While I was in London, I saw this:

What the actual fuck?

The worst thing is I can imagine they’ll get lots of enquiries … probably from companies who are very vocal on saying ‘their staff are their greatest asset’.

But as we know, the companies that shout the loudest about their people are often the ones who are the worst offenders of them. Like some supercharged gaslighting trick, except everyone knows what they’re doing.

The bit I find confusing though is who do these companies think will be their future customers if they are shedding jobs in favor of AI?

Who is going to have the money and why the fuck do they think those who do, will spend it with them when there is a distinct lack of customer care, craft or consideration?

AI has incredible possibilities, but the scary thing is most companies like it because they see it as being able to do the same things they’ve always done, just cheaper or faster.

That’s it.

What these companies fail to realise is that if their products and operations can be replicated this easily, then they may not be that good in the first place.

I’m seeing this everywhere – especially in advertising.

Agencies and clients banging on about how they have used AI to create an ‘ad’ that would have cost millions before – without once stopping to realise that not only is it something we have seen millions of times before, but while the ad may be visually rich, it is also fucking shit.

Sure, it’s early days … but that so many people are focusing on the optimization of the technology rather than the possibilities of it is tragically sad. But then – as I’ve talked about a bunch in the past – I have always been more alarmed by the people behind the tech than the tech itself.

Maybe this is why my client – the biggest investor in luxury and street culture fashion on earth – believes the future of luxury will be built around personal service. Not the illusion of personal service … but the engagement and interaction with real humans.

Highly trained, highly experienced, specialists.

That doesn’t mean they don’t see the value and power of AI … they do. It’s just they recognize that you can’t claim value when you’re doing everything you can, on the cheap. And yet so many brands forget that … mistaking a premium price for a premium product. Until they find out by the actions, choices and behaviours of the people.

Technology is amazing and nothing is possibly more amazing than AI.

It has the power to liberate opportunities we’ve never imagined.

It can enable and facilitate whole new ways of working and creating.

It will provide an outlet for people who have been overlooked for decades.

This is all incredible and important stuff.

But if companies increasingly see it as a way to cut costs to drive short-term gains … then frankly, not only do they deserve all they will get, they need to realise they are the embodiment of Artificial Intelligence.

So to the people behind Artisan … go fuck yourself.

Said with love. Human love.

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