The Musings Of An Opinionated Sod [Help Me Grow!]


Welcome To The Corporate Emperors New Clothes Era …

There were a lot of stylish people at Cannes.

There were also a lot of try-hard people at Cannes.

But of all the folks I saw over the days I was there, one stood out.

Not just for how they looked, but for the statement they made:

About Cannes …
About the people at Cannes …
About the attitude and behaviour of the industry at large.

I don’t know who you are.

I don’t know what you do.

But if it were up to me, you’d be walking away with a Grand Prix Lion for owning a look I’ll never forget – which, where our industry is concerned – is what we once were brilliant at creating before we sold out the value of creativity in favor of making cash off process and being complicit to a set of rules developed by people who [1] have never actually made the stuff we’re brilliant at and [2] claim the rules for effective marketing are things like emotion, distinction and consistency as if that hasn’t been the case for 200 fucking years.

I suspect, that’s the emotional baggage she’s carrying with her.

It’s the same emotional baggage anyone who cares and creates work is dealing with as we watch certain individuals get wild applause from the broad industry despite the fact they continually demonstrate they either don’t know their history or are choosing to rebadge it so they can flog it off as a ‘proprietary systems for success’ despite the fact all their blatantly bloody obvious lessons have come off the back of the hard work the creative industry has been creating and making for decades.

Seriously, we’re in full-on, corporate Emperor’s New Clothes territory these days … and while there’s a lot of fools being taken in by it, we’re the biggest idiots for having let it happen and then standing by as they do it.

Happy fucking Monday. I’m up for a fight this week … Hahaha.

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Why Risk Isn’t About Stupidity, But Potential …

When I was going to move to Australia, I was severely stressed.

Part of it was because it meant moving away from my beloved parents.
Part of it was because I would be leaving a job I loved and had worked hard it.
And part of it was because I was moving for a woman who I hadn’t known too long.

While I knew in my heart I wanted to do it, the risk of it was huge – personally, even more than professionally – so I went to see my first ever therapist to ask for help.

This was a big thing for a whole host of reasons – most of which was that ‘therapy’ was an American thing and not the sort of thing done widely in England. But I needed to talk to someone so having found someone relatively close, I went to them and explained my situation.

I’ll never forget his response.

“Yes, what I was thinking was full of risk but the highest risk always offered the greatest reward and I was going into it with my eyes wide open and I should embrace that fact”.

I’m not saying that was the comment that led to me doing it – having my parents support and encouragement was the most important thing – but it did help me feel more peace with my choice … and while my relationship with the woman I went there for, didn’t work out, I can honestly say that everything in my life to this day – bar my relationship with Paul and his ex-wife, Shelly – is because I went.

I say this because I read something that Jeff Bezos said recently that I loved. It was this:

Now I appreciate he is not suggesting you let go of all common sense in your business operations – and nor should you – but at a time where so many of the industry ‘guru’s’ are selling systems that claim to ‘guarantee success’ [when in all reality, they are promoting complicity and insurance] it’s a pleasant change to hear a positive take on being ‘experiment positive’.

Just recently I saw one ‘guru’ announce their new ‘success stack’ for effective marketing.

To great acclaim, they announced this is how you ensure your marketing is successful.

Now I am in no doubt there is value in what they’re selling, but the problem I have is their approach is so myopic, systemized and one-size-fits-all that at best, they’re simply ensuring you hit guideline metrics rather than achieve actual growth.

Add to that, they’ve never made any work of note and are simply analyzing work that has achieved success based on their definitions and metrics, that people should – at best – be treating it as a guide rather than a blueprint.

But no … our industry is so messed up right now, we value the words of – excuse the analogy, because it’s not a good one – the pundits rather than the players.

By that, I mean those who are paid to find fault versus those who create change.

As I said in our speech at Cannes a few weeks ago, it’s like saying that because music has mathematical contexts behind it, we should trust a school maths teacher more than an actual musician.

We’ve gone mad. Or at least, deliberately ignorant.

Of course I appreciate risk is scary for companies.

I also get the numbers involved are huge and the implications even bigger.

But for all the talk of grawth and effectiveness we, as an industry, are far too comfortable playing within the rules, systems and codes of people whose entire ‘for profit’ business model is built on igniting fear and judgement in what you do, when the brands and businesses that experience the greatest growth always allow creativity – in whatever form it takes – some space to play, explore and experiment.

Sure, it might be a relatively small percentage compared to their core business, but they do it and do it without the boundaries and limitations that we are continually forced to adhere to, because they see it as a commercially important investment rather than an act of marketing practice defiance.

And given so many brands are currently acting, looking and communicating the same thing in the same way – because of their blind adherence to certain people’s one-size-fits-all marketing practice protocols, I’d argue there’s less risk leaving space for experimenting than there is following the same systems as everyone else.

Or to quote David Richards – from Paula and my talk at Cannes – it may explain why ‘companies have consumers but artists have fans.

[Of course, the ‘factual’ reason behind my declaration is that I work for the the most profitable luxury Retailer in the World, the most successful fashion and street culture investor in global fashion, the fastest growing eyewear brand on the planet and – of course – the 2nd most successful American band in music history, among others]

As an aside, if you’re interested in hearing the talk Paula and I gave, drop us a line here. If there’s enough interest, maybe we can do it. Not because we think it what we presented is THE ONLY way brands should think, but to ensure no one is daft enough to think there is only one way fullstop.

Happy weekend.

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The Commercial Value Of Encouraging Employees To Do The Work That Excites Them, Rather Than Treat Them Like White Collar Battery Hens…

I was talking to a friend of mine recently about the ad industry and the challenges it faces.

Specifically about how we are now bathed in for-profit processes and research methodologies that promise us access to ‘risk free success’ and yet we continue to struggle.

Why?

Well of course there are a lot of reasons for it.

+ Costs.
+ Technology.
+ Restructuring.
+ Holding companies.
+ Tech company power.
+ Procurement departments.
+ The rise of social influencers.
+ A lack of ongoing, formal training.
+ Underinvestment in hiring/keeping talent.
+ Too much one-size-fits-all outsourced training.
+ The lack of influence marketing has within organisations.
+ The devaluation of experience in favour of social popularity.
+ A lack of understanding about how creativity works at a client level.
+ The gullibility of organisations that think there is a ‘risk-free success’ model.

But on top of that, there was another thing we touched on – how the amalgamation of all these issues is increasingly robbing the joy out of what we do.

Yes, I appreciate our job is about helping clients achieve their commercial goals so you may ask, “who cares if you enjoy what you’re doing”, but here’s the thing, joy creates commercial and creative possibilities.

I don’t mean that simply in terms of effort, I mean in terms of what comes out at the other end.

The stuff that people feel even if they can’t explain why.

Like this.
Or this.
Or even this this.

Now I should be clear that when I say ‘joy’, I don’t mean happy-clappy-hippy-shit … I mean a sense of fulfilment of doing something really well.

Not because you followed a ‘for profit’ dot-to-dot methodology by someone who has never actually made the work, but because of your vision and ambition that was shaped, crafted and influenced through the blood, sweat, tears, belief and laughter of what you – and other talented souls – made together.

And it was at this point I realized I’d made a terrible mistake with the presentation Paula and I did at Cannes for WARC.

Because while those 150+ slides [as seen above] claimed to be about ‘The Secrets Of Strategy From Artists Who Only Live Creatively’ … it wasn’t.

It was a talk on how to be creatively fulfilled …

Maybe we all need to talk a little more about that.

Not just because fulfillment can keep – and attract – the best talent to stay in the business for longer … not just because it actively drives and encourages commercial success for the clients we work for … but because for all the brilliant things AI can do, it can’t compete with the infectious, limitless, power and potential of fulfillment.

Because it will never understand it, let alone be able to do it.

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You Can Tell An Agency By What It Will Do To Make Something Great Happen …

So before Paula and I were going to do our talk for WARC at Cannes, I had a major presentation with the founder of a global sports brand.

Being a busy billionaire – especially one based in a different timezone to the one I was in – I knew they wouldn’t really be able to move things around just to accommodate me, which is why 2 hours and 30 minutes before I was due to hit the stage, I along with Si … the CCO of Colenso … walked into the Speakers Room at Cannes, where WARC had kindly organized a room for us to do our call.

Except when we walked in, we found the room was actually a cordoned off part of the lounge – where people would have been able to hear every word – so it was most definitely not going to work for something both so important and sensitive.

I should point out this was not WARC’s fault in the slightest as not only did they not know the nature of the meeting – mainly because it was confidential – but because they’d also gone out of their way to try and help with limited notice. That said, the result of this was Si and I with 20 minutes to come up with a solution.

After desperately running around to see if any of the ‘meeting booths’ dotted around the venues were free [they weren’t] we decided the best course of action was to do the advertising equivalent of MacGyver.

Grabbing a few chairs, we found a quiet corridor at the back of the venue and, as you can see from the pic below, set ourselves up.

Praying no one would walk past or through, we were there bang on time and presented our little hearts out – looking for all the World like we were in a meeting room and absolutely not in a corridor with windows looking out onto the throngs of global ad people walking past while trying to ignore the fact we were sweating like pigs as it was boiling hot and there was absolutely no air-conditioning to be had.

And yet I kind of love this is what happened.

Not just because we were proud of the work we had done and were going to present.

Not just because we wanted to honor the teams of talented people who had turned an idea into a reality.

But because advertising is filled with these sorts of stories.

Stories of grit, instinct, spontaneity, audacity and ridiculousness.

It’s kind of the things that makes it special …

Sure, TV, media and events like Cannes likes to present the industry as a highly polished machine … but show me a piece of great work that hasn’t come from a journey that tests every emotion in every person involved?

But what I love even more is how Si and I laughed about the situation.

Before. During. After.

Don’t get me wrong, we take what we do very seriously – but rather than freak out, we understood that when push-came-to-shove, we’d find a way and we’d do it well.

Of course, a big reason for that was how much we believed in what we were going to show and discuss – not to mention the fact this was not our first rodeo with the trials and tribulations of reality – but being able to hatch a plan and crack a smile as we dealt with our unexpected shitshow, ensured the audience not only were able to focus on the work rather than any sign of panic, but would see a team who trusted, liked and worked for each other rather than were just coldly clinical and at the end of the day, that’s not just how you honour the work that so many people put so much into, it’s how you increase the odds of making great examples of it.

At a time where the industry loves to promote an endless array of ‘proprietary’ tools and processes, it’s worth remembering the thing that we should be concentrating on nurturing, protecting and honouring is the stuff that comes out of it.

The work.

Too many people seem to have forgotten that.

Probably because the people promoting the systems, have never made the work.

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The Fine Line Between Inspiration And Vulgarity …

So, I’m back.

And I survived.

Better yet, the family … pooch … and my colleagues seemed relatively happy to see me, which is a massive win.

Plus the people with the birthdays, had good ones. Albeit maybe because I didn’t get to share it with them.

Anyway, Cannes was interesting.

I have a very weird relationship with it because while I love hearing great people talk … looking at some incredible work and seeing old friends, I do hate a lot of ‘the scene’.

The indulgence.
The egotism.
The excess.

That said, so much of that is now coming from people and companies who work in consultancies, tech, research or big multinationals – rather than ad agencies or companies who practice creativity in the truest sense of the word. Part of that is because they’re the only ones who can afford it … but it also reveals a chink in their ‘armor of confidence’. Evidence that for all their smarts, they’re desperate to feel admired, liked, wanted … without ever realizing their American Psycho approach to life attracts derision more than attraction.

At least for me.

I often wonder if all industry conference get-togethers create this sort of energy.

Do dentists/analysts/publishers [delete as appropriate] start to convince themselves they’re the Masters-Of-The-Universe when all packed tightly into one room?

As I said, Cannes is brilliant for the talks, the creativity and the ability to reconnect with old friends.

It’s nice to see a celebration of what we do when so often it faces a barrage of abuse from people who wouldn’t know creativity if it smashed them in the face.

But the vulgar displays of excess are less attractive to me.

As are the giant ads from tech/consultancy companies which are trying to position themselves as creative but end up demonstrating they’re the total opposite.

At least that’s slightly amusing, especially because you know it took them 6 months of board approval/design to make it happen.

But I digress …

I’m back.
I had a good time.
I’m thankful to WARC and Paula for making it happen.
I’m very happy to have seen some old friends after years.

But – unfortunately for you – I’m ready to write more blog bollocks.

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