Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Apathy, Attitude & Aptitude, Colleagues, Comment, Communication Strategy, Corporate Evil, Corporate Gaslighting, Culture, Management
Just a reminder that anyone who delivers feedback that’s purposefully designed to push you down while actively lifting themselves up, is an asshole.
No ifs. Just butts – so to speak.
Just to be clear, that doesn’t mean people can’t take feedback.
That doesn’t mean people can’t take tough feedback.
That doesn’t mean they’re being ‘woke’.
If anything, it’s how you ensure your feedback is understood rather than just heard.
I say this because far too many people use feedback like a sword and seemingly feel happy about it … which not only means they’re a prick, but that they have deliberately chosen to ignore the recipients feelings as well as where they may be complicit in what’s happened.
Which is why if anyone needs a reminder on why remembering this approach is not good – which is terrifying in itself, but so be it – check out the stories on Corporate Gaslighting.
And don’t think I’m not looking at HR departments for their role in allowing this to happen.
If I need to remind you, your job is to protect the people, not the C-Suite.
Thank god for the good ones out there … the ones who make is a worthy profession rather than the scapegoat department.
Happy Monday, hahaha.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Comment, Creative Brief, Creative Development, Creativity, Effectiveness, Marketing, Marketing Fail, Planning, Relevance, Resonance, Respect, Systems
Choices. Choices. Choices.
We’re surrounded by them.
Alternatives, options, added features … the choices are so endless that making any choice has become endless.
It’s why I spend so much time working out what the real problem is. Finding out what the real thing that that needs addressing … changing … challenging or owning.
Not just because that’s how the job is supposed to be done …
Not just because that’s how you make creativity, effective …
But because the more options we have, the more likely we are to see ‘Frankenstein-ing’ – where people want to take a little bit of one thing and shove it onto another, regardless of them being different ideas and by doing this, you literally dilute the potency of both ideas.
It’s the curse of people being blind, blinkered and seduced by features not focus.
Of abundance not sacrifice.
And that’s why I’m of the belief that the best way to make something great happen is not spend time creating endless options but instead, put all your energy into doing one thing fucking right and well. Or said another way, kick the shit out of needing ‘option B’.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Business, Collegues, Comment, Complicity, Corporate Evil, Creativity, Culture, Experience, Fulfillment, Management, Marketing, Marketing Fail, Perspective, Process, Professionalism, Reputation
A few weeks ago, my beloved Nottingham Forest imploded.
Despite having the best season we had experienced in decades, I woke up to the news that our manager, Nuno – the best and most successful one we’d had in decades, was potentially going to leave the club after just one game.
One.
A game that we had won and that I’d written about here.
Add to this that Nuno had very recently signed a new contract and the whole thing made no sense.
Until it did.
Because while details were still murky at the time, it appeared that a new, senior executive had joined the club and in a period of just 2 months, they had caused huge rifts with his decisions, stubbornness and ego.
Now I am not denying that the way our manager raised this issue – via an interview – had a lot of room for improvement, however the real issue was that a club bursting with optimism had burst in a matter of weeks because of one, senior, leader.
In many ways, this is not a story of football, but of modern corporate behaviour.
Let’s be honest, we’ve all seen it …
Where someone comes in and thinks they know how to do the job of everyone else better than everyone else – regardless of the fact they’ve never done those jobs or being as successful as those in the job.
And rather than start by listening, learning, discussing and collaborating … they immediately turn it into a ‘big swinging dick contest’ and before you know it, they’ve destroyed everything that made things special before they came.
People.
Culture.
Process.
Standards.
Everything.
But if that wasn’t bad enough, they then blame it on the people they went out of their way to undermine which they’ll then justify using words such as “efficiency”, “consistency”, “modernisation”, “uniformity”, business demands” and/or “unlocking the power of our collective strength”.
I should point out at this stage, this is not always the case.
But I should also point out, it is often the case … as demonstrated by the fact that despite the owner of Nottingham Forest publicly stating he supported Nuno and would be holding ‘clear the air talks’ shortly, he ended up ‘clearing Nuno’s desk’ and firing him.
So why does this keep happening – both in football and in companies?
Is it because companies like hiring psychopaths?
Is it because companies only care about the cash?
Is it because employees are idiots when not controlled?
While it would be tempting to say yes, we all know that’s not the case.
However there is a reason why I think happens more and more – and to that, I point to this brilliant piece by the original manager of Guns n’ Roses – Alan Niven.
Put simply, he highlights how too many companies hire senior leaders from other industries – believing their ‘business knowledge’ will help them achieve greater success. And while that sounds all well and good, they forget that while business may have some steadfast principals … every industry works very differently from one another and if you fail to realise how a specific industry truly operates – or you try to make it work how your previous industry operated – you find many end up tearing things down, rather than building them up.
Pretty much nails it.
And while he writes about the music industry, we don’t have to look too far to see this happening all around us.
Where people who have never made the work, decide and dictate how the work should be made.
Placing more importance on scale, conformity and cost-saving than creativity.
Believing the only thing that motivates is money, rather than acknowledging the importance of standards, craft and respect.
Of course every industry can improve.
Every industry has things they can tighten-up and evolve.
But if you’re not from the industry, you often see the bits you don’t understand as the bits that need to be addressed and then before you know it, you’re killing the very thing that drove and defined your value.
And everyone suffers … except the people who instigated all the change.
Because the way their remuneration is structured, even when they lose, they win.
Experience matters.
Not just in terms of the roles you’ve had, but how you gained them.
Because while outside perspectives are powerful and beneficial, when there’s more people with that context than there those who have the knowledge and understanding of how everything actually works … then you find that many of their strategies end up driving a companies demise rather than their future.
Or as my mentor Lee Hill said:
“The greatest lesson I’ve learned is that when it comes to industry practice, logic is personal rarely universal”.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Brand Suicide, Business, Comment, Complicity, Creative Development, Creativity, Culture
At a time where our industry seems to value – and talk about – capabilities more than creativity, I can’t help remember something a wily, old client of mine in China once said to me:
“Just because you have the best piano doesn’t mean you can play the finest music”.
The reason why this is especially pertinent is that – as someone who is older than the planet and has worked pretty much all over it – the one thing I’ve learned is the very best clients don’t get seduced by hype, headlines, PR releases, agency models and processes, panel invites, network configurations, the promises and claims of ‘the power of the network brought together under one roof’ … they believe the work does the best talking.
Given we – as an industry – have always talked about the importance of communicating benefits rather than features, this shouldn’t be a surprise and yet, it’s happening more and more often. There’s a bunch of possible reasons for why this is happening, but I can’t help but feel some of the main ones are we’ve forgotten who we are, what we do, and what is valuable about what we create – which has manifested in us making choices and decisions that make us feel smart, but – as Lucille Ball once said – not very clever.
Of course, there’s a lot of clients – and agencies – who don’t care, or don’t have the talent, experience or knowledge to recognise what quality, craft or even a sustainable, distinctive, differentiated brand even means or looks like … which is why we will continue to see a bunch of them burn down their own house down while proclaiming to have the best chefs in town.
Sad.
Especially given the people running these orgs tend to be the ones with the loudest voices saying they ‘understand business’.
Though to be fair they do, it’s just that it’s the ‘demolition business’.
As the old adage goes, ‘anything is easy if you haven’t got to do it’.
And too many people in positions of authority don’t. And never have.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Audacious, Authenticity, Comment, Cynic, Devious Strategy, Differentiation, Distinction, Planning, Point Of View, Process, Relevance, Reputation, Resonance, Respect, Strategy
I’m back.
And – as usual – I found my heart in China.
I love that place so much. Literally love it.
It is arguably the only place in the World – and certainly the only place I’ve lived – where I feel I am able to breathe.
Obviously I mean that metaphorically [though they’ve sorted out the air, big time]… but the energy, the craziness, the extremes and the constant change bizarrely makes me feel calm, settled and at peace.
I don’t understand why – I get that’s bonkers – but it does and always has, and while I won’t ever live there again, I will find any excuse under the sun to keep going back.
For me, it’s more than a place I once had the honour and privilege of living … it feels ‘home’.
That does not mean I do like – or am not grateful – for all the other countries I’ve had the incredible opportunity to live in, but there’s something about China that I connected to on a level that is incomparable to anywhere else I’ve been. And while it is getting a bit too smooth, slick and convenient for my liking [haha] the people keep it real.
Amazing. Interesting. Dramatic. Smart-as-fuck.
I met some incredible people on this trip.
Not just old mates [who I kept bumping into on the street, which is something I’ve never done in Auckland, despite being a fraction of the population size and geography – haha] but some brilliant new people who I hope will become long-term new mates. And nothing sums this up more than the fact I was out all night.
ALL NIGHT.
TWICE!!! [Admittedly once was so I could listen to Forest play in Europe with the worst manager since Megson, Ange]
Jesus Christ, I’m 55 … I should be in bed with a Hot Chocolate by 8pm shouldn’t I?
But that’s the effect China has on me. I absofuckinglutely adore every single bit of it.
No doubt that statement will have my NZ/Australia/Singapore/HK residencies revoked, so we better move on … haha.
Not that long ago I wrote about a campaign we’ve just done for Delivereasy that reminds me of my beloved Viz ‘adult’ comic.
Well recently I got sent 2 photos of real-life businesses that seem to have adopted a similar approach …
First the most genuine ‘health and fitness’ ad in the history of health and fitness ads:
Quickly followed up by this masterpiece by a global – yet local – painter and decorator:
I love them.
Their magical and memorable.
Arguably more magical and memorable that many campaigns that have had millions and months of time spent on them.
Way back in 2007, I wrote about the power of ‘unplanned thinking‘.
Unplanned is when you go directly at the truth of a product – or audience perception – rather than play into the marketing hype machine. The point was that so many brands had stuck their head so far up their own pretentiousness arses, that rather than create aspiration with audiences, they were creating revulsion.
Unplanned killed that.
More than that, it killed it in a way that was refreshing, invigorating, distinctive and differentiated which – as a byproduct – meant it became more aspirational than an ad claiming a can of sugary fruit juice was in fact, a statement of discernment in a world of choice. Or some other bollocks.
And while I accept the examples above are one-offs, both are delivered in a way where I not just see the truth in them, I see the human in them as well – and as I’ve written a million times – the idea of interacting with real humans is far more interesting and enticing to me than engaging with yet another corporate monotone of a contrived mission statement.