Filed under: Attitude & Aptitude, Authenticity, Comment, Creativity, Culture, Love, Taboo Categories
I had my first tattoo at 40.
I had always wanted one but between being a chicken and just not knowing what I wanted, it took me 4 decades before I finally had one.
My first was big.
Down the entire underside of my left arm.
A phrase my Dad used to always say to me.
It was important I went big because I wanted to break my own barrier.
And I did, because from that first tattoo at Venice Beach in LA, I went and had more and more and more.
My Mum never really liked them, even though many were about her and Dad. In fact she famously said, “I wish you’d have got these out your system when you were younger” … suggesting that they would have been and gone by then. Haha.
But tattoos have become very important to me.
Very important in feeding my sentimentality.
From my cats nose to my old phone number to the date of my marriage, my parents passing and Otis’ birth. There’s a lot on there and a lot still to come, helped by the fact that I hardly ever feel any pain from them. In fact a few times I’ve fallen asleep … which says more for how tired I am than how tough I am.
And while I appreciate not everyone has tattoos that are so deeply personal, every single tattoo has a story attached to them.
A moment.
A situation.
A historic event.
A time with friends.
A need to just do something different.
While I appreciate tattoos are not to everyone’s taste, I find it interesting how much judgement some people have towards those who have them.
My favourite insult is when they say, “don’t they realise they’ll be saggy when they’re old?”.
Yes we do.
And yes, it might be unpleasant.
But the reality is whether sentimental or opportunistic … the point of them is as much as what they represent in our memories as they look like on our skin.
Because to paraphrase my favourite line in one of my favourite ever ads – the Playstation Double Life – at least we can show, we have lived.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Business, Colenso, Comment, Confidence, Corporate Gaslighting, Creativity, Culture, Distinction, Emotion, Empathy, Equality, Honesty, Management, Marketing, New Zealand, Point Of View, Relevance, Resonance
This is Angela.
Her official title is the Managing Director of Colenso.
But actually she’s the boss.
Not just because of how she is sitting, but because of how she operates.
Leading without dictating.
Encouraging without patronising.
Liberating without restricting.
The great, great thing about Angela is that for all the experience and success she’s gained, she is open and hungry to let the energy, ambition and values of youth to keep shaping and changing where we are going.
Angela’s strength is she wants everyone to win.
She opens the door to opportunities for talent to run in and do their thing rather than closing it behind her so she can have all the power.
But then female leadership has always seen winning differently to a lot of men.
Progress for all rather than power for one.
And before certain men start spouting their sexist shit at me like they did when I wrote about how more female leadership will give the industry a real chance to grow, I appreciate not all male leaders are like this.
But a hell of a lot are.
And – if you look at Corporate Gaslighting and/or read Zoe Scaman’s brilliant, brave but totally unsurprising Mad Men and Furious Women – many of them are doing stuff … and are being allowed to get away with stuff, often by companies that talk about their commitment to their staffs wellbeing and mental health … that is a fuckload worse.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Brand, Brand Suicide, China, Chinese Culture, Comment, Communication Strategy, Confidence, Creative Development, Creativity, Culture, Emotion, Empathy, Insight, Marketing, Nike, olympics, Resonance, Shanghai, Sport, Wieden+Kennedy
I have now had time to get over the Euro finals.
While my Italian/English heritage meant I was going to ‘win’ regardless of the result – and while the result, at least to me, was probably fair – I was gutted for the England team.
Ironically, the disgusting behaviour of the fans after the match – fired up by the equally disgusting behaviour of the British government – kind-of made me happy they lost.
It’s at these moments teams – or brands – can fall away and so what happens next becomes unbelievably important.
It reminded me of 2008 when Chinese hurdler – and gold medal contender – Liu Xiang, broke China’s hearts by injuring himself during the race.
Remember, this was the year the Olympics was held in Beijing and in many ways, it was the governments ‘coming out’ party to the rest of the World. A chance to showcase the nations abilities, talent, skills and sophistication. A declaration a new superpower was here.
While that might have been news to the rest of the World, for the people of China, they had known this for a long time which is why when Liu Xiang faltered through injury, people – like in the UK – started to turn on him.
While he did not face the disgusting and disgraceful racist abuse certain members of the England team have encountered, he did face claims that by pulling out mid-race, he had not tried hard enough, had embarrassed China and sold the people false hope.
Because Liu Xiang was a NIKE athlete, overnight W+K Shanghai created an ad that aimed to reframe the loss for the people across China.
To shift emotions from anger to pride, love, support.
The next morning, this ad ran in most of the papers …
It is still widely acknowledged as one of the pivotal pieces of communication.
Not just by the industry.
Not just by NIKE.
Not even by Liu Xiang.
But by people across China who woke up to that ad the next morning.
Turning anger to sympathy.
Turning abuse to respect.
Turning sport into culture.
I say all this because on the day England finished runners-up in the Euro’s, the English FA released – what I consider – the modern version of our Liu Xiang ad.
I hope it works for England and their players.
But mainly the players.
Because they did bring something home …
Every one of them.
Pride. Unity. Hope.
Until those racist fucks robbed it off them … off the rest of us.
And while the media may like to suggest those responsible are a small minority of hooligans, the reality is it’s not a small minority and hooligans are not some cartoon villain.
In fact the problem is these pricks live amongst all of us. They are invisible because they look, live and work like so many of us. They’re fathers. Sons. Brothers. Uncles.
They’re also racist scum.
Exemplified by their hate towards the 3 England players who missed their penalties.
These 3 brilliant and inspiring men are young.
Hell, Bukayo Saka is 19.
NINETEEN.
At that age I couldn’t even ask out a woman who worked on the till at Asda, West Bridgford … so anyone who gives him shit when he’s playing for the England national football team, in the final of the Euro’s, at the most intense and pressured moment of the entire tournament, with billions watching can just fuck off.
Winning FIFA 2014 on Playstation doesn’t make you a winner, it makes you a fantasist.
And to them I am glad football didn’t come home.
I just wish football could take them far away from it.
Filed under: Advertising, Attitude & Aptitude, Authenticity, Brand, Comment, Consultants, Creativity, Culture, Customer Service, Emotion, Empathy, Loyalty, Management, Marketing, Marketing Fail, Relationships, Relevance, Resonance
I hear so much about brand experience these days.
How the focus is to ‘remove the friction of purchase for the customer’.
That they genuinely believe this means they’re being valuable to their audiences.
And while that is rather misguided – given it is done to ultimately be in their own interests – if brands genuinely want to do right by their customers, then all they have to do is something their customers find valuable.
I’ve written a ton about this over the years.
From Timpson dry-cleaning suits/dresses for free if you have a job interview to the Co-op ensuring their food delivery staff make time to talk to lonely householders and almost everything in-between … but nothing made an impact on me like the experience I had with Texas Instruments.
Brand experience isn’t something you simply outsource to an ecosystem.
Sure, that can help improve overall efficiency or engagement … but in terms of offering an experience that helps people actually connect to the brand, then the brand has to do something that actually connects to the customer.
Something personal.
Something valuable. [To the customer, not just to themselves]
Something that demonstrates going out of normal practice.
Something like this.
Now I know what you’re thinking.
“But brands can’t do this sort of thing on an ongoing basis”.
And you’re probably right.
This sort of thing costs money.
But there’s two sides to this.
1. As H&M have shown with their free suit hire campaign, the return of acts like this can be significant both in terms of driving affinity and awareness.
2. If everything you do is based on the perceived ‘value exchange’ you’re making between brand and customer [which is always bollocks, because brands always over-estimate how much their actions are worth in the eyes of the people they’re dealing with] then you don’t really care about your audience, you only care up to a set amount of money and/or time.
Don’t get me wrong, I appreciate there are many aspects brands need to manage to keep their business going. But like companies who claim their staff are their greatest asset before treating them like shit, brands better know that they can’t say they care about their customers when they evaluate them purely by a financial transactional value.
It doesn’t mean you have to go crazy, but it does mean you have to actually give a shit about what they value not just what you want them to value.
Which is why I love the Marvel example so much.
Because they did it.
More than that, they did it and didn’t make a huge song and dance out of it.
No wonder they’re the home of the superhero.
Filed under: A Bit Of Inspiration, Comment, Creativity, Culture, New Zealand
I posted about the one thing that is doing NZ harm.
It’s reluctance to talk about suicide.
[The link is from 2017, just to highlight this is not a new thing]
The more it sits with me, the more it confuses me.
Let’s not forget – as I also wrote in that post – this is a government who have demonstrated the power of open discussion over issues such as COVID and terrorism.
And while this issue has been around for longer than the current government have been in power, I would have thought Jacinda – who is one of the most inspirational leaders of my life time – would be the first to recognise the current approach is actually working against them.
Anyway, whether popular or not, I decided I would bring up the issue with everyone I meet. To see what they think. To discuss how they can help. To encourage them to do things things that are directly for youth, rather than about them.
I am so happy the people I’ve spoken to already are open to helping in a range of ways.
This is important because there’s seems to be some strange views in terms of communication here that I feel is complicit to the problem rather than help defy it.
I say strange, but I get where it’s coming from.
For example …
“With a population of less than 5 million, you need to go mass with all communication to make anything stand a chance of getting a return on investment.”
It makes sense doesn’t it. Except it’s not true.
It’s a ‘throw as much stuff against a wall as you can’ strategy.
Maybe that explains why so much work doesn’t have a point of view, just wants to be noticed.
Though we are also seeing some adopt an alternative route – the same alternative route favoured by so many around the world … precision marketing.
The thing with this data-driven approach is that while it sounds amazing – the reality is, as we have seen around the world, there are some pretty inherent flaws in it. It will get better, but right now, it’s not quite precise enough and/or not personal enough and/or not emotive enough.
The irony is in a nation of less than 5 million, we should not only be able to reach everyone, but we should be able to do it in a way that is much more intimate and individual. And while I’ve only been here a short time, I’m not seeing much that does that … instead it’s far more super generalist messaging to super generalist audiences with – in many cases – super generalist benefits or offers.
ie: Price.
Add in the communication attitude that often feels like that goal is to ‘only target people with the cash right this second’ – rather than any play towards the future of your business – and it’s no surprise youth can feel isolated, ignored or limited in their choices.
Now I appreciate I sound like a prick.
A condescending, patronising, judgemental prick.
One of those British assholes who comes to a new country and says, “let me tell you everything about your country”.
The irony is this is the last thing I want to do.
I totally appreciate I am new here.
I completely respect I have so much to learn here.
And I absolutely acknowledge the country is doing pretty fucking well in so many other areas – areas the rest of the world are terrible at.
But I also have the benefit of experience and looking at things with fresh eyes and – as I said in my previous post – this is the first country I’ve lived in, since China, where I see a generation who feel they don’t see the ability to express who they are but have to live up to who others want them to be.
Not all, but a lot.
And regardless of the size, the implications of this on individuals – and the nation – are huge.
But as much as people leaving the country or simply accepting the status quo has huge economic impact on the direction on this wonderful country is heading, the loss of life is far, far worse. And it’s happening in – proportionately – huge numbers.
I know no one wants this to happen.
I know many of the public feel helpless in what to do.
But one thing we can all do – even before we lobby for the government to change their stance on talking about suicide in the media – is to recognise them and value their individual tastes, beliefs, habits, ideas and ambitions.
To rob them of that is to rob them of something fundamental.
It’s really important for me to leave this by saying how much I love this country.
It has already been incredibly kind, generous and compassionate to me and my family.
The actual intent of this post is not to point fingers, but to try and repay my faith in the country that has been so kind to me by trying to do something that gives back. Whether that is as an individual or as family or something more.
And while I may cop flack or be told I don’t know what I’m talking about – which may all be true – one thing I do know is not talking about the issue is not helping the issue.