Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Apathy, Attitude & Aptitude, Brand Suicide, Consultants, Context, Creative Development, Creativity, Culture, Marketing, Marketing Fail
Once upon a time, there was an ad for John West – a canned food company – that said:
“It’s the fish that John West rejects that makes John West the best”.
And at our recent talk at Cannes, I quoted this from the brilliant Janis Joplin.
And yet, when I look at my industry – an industry that is quick to call out the failings of clients – we’re not really living up to that.
Now of course I appreciate we are in economically challenging times.
And I also appreciate money makes the World go round.
But the decline of our industries power and influence was going on long before this and one of the reasons was because we chased money more than standards.
Or said another way, we sold the value of creativity and cultural understanding for the illusion of importance and association.
On one hand I get it …
As an industry, we have always been paid a fraction of what some others have got, despite – arguably – doing a lot more, or at the very least, the same amount.
But our desire to be seen as a ‘corporate insider’ has destroyed our value as a ‘corporate outsider’.
Where we have the clarity to see where society is going and what they’re valuing. Where we have the objectivity to understand what are the real issues, not what companies wish them to be. Where we have the creativity to know how to connect to people in ways they may actually give a shit about.
But more and more, we are walking away from this.
Complicity is valued more than questions.
Acquiescence is valued more than a point of view.
Toxic positivity is valued more than honesty and transparency.
Now don’t get me wrong, there’s a reason for all this …
Some of our own making, some of clients making.
But for all our talk of believing in creativity … how many really are demonstrating it?
What makes it worse is the creative talent out there is arguably better than at any point in our history.
And that’s why this is not some ‘rose-tinted-looking-backwards’ bullshit – especially as there was a whole host of shit that went on back then – this is a ‘what the hell do we value’ rant.
Once upon a time I was having a bit of a hard time at work.
A lot of it was because of the issues I’ve just written.
I went home and told Jill what was going on and what I was being told when I asked questions … to which she said something that has stuck with me.
“There’s always a reason why they’re not going to do something”.
She was right.
She still is.
Despite being in the incredibly fortunate position to work with highly successful creative people who reside outside of this industry, I still love this industry.
More than that, I still believe in what this industry can do and create.
Hell, it has given me a life that is beyond anything I could have ever imagined for myself.
In fact, almost everything that is in my life is because of what
But right now it seems we’re better at talking good things than doing good things.
And so when things get worse – not just for us, but those who use/dictate to us – we better not complain about who is eating our lunch, because quite frankly, we are doing it, and have been doing it, to ourselves.
Making decisions of convenience not of standards and excitement.
A circle jerk of blinkered and blind complicity.
The good news not everyone is like this.
The even better news is it’s not too late for us all to change.
But the muscle memory may be too old for some to remember. Or worse, care.
Don’t let the financial crisis be another excuse for apathy. That didn’t get us in this mess.
We did.
We all did.
Filed under: Advertising, Attitude & Aptitude, Context, Creativity, Culture, Insight, Marketing, Marketing Fail, Planners, Planning, Point Of View, Positioning
… but I love this chart.
Like all good conspiracy theories, there’s definitely enough to make you think it could be true. And it could be. Maybe not entirely, but definitely an influence … because the smartphone has become the modern day cigarette … where any moment of pause is a moment to scroll and I can’t think of any moment of pause like queuing up at a supermarket till.
I love this sort of thing.
Yes, I appreciate some are utter bollocks, but when they hit – they really hit.
Like the guy I met who started a TV shopping channel … who told me his goal was to ensure his channels were never anymore than 3 channels aways from sports, because he knew during breaks in the game, men would flick up or down 3 channels from where they were. He then ensured the products being sold during these times were sport/male relevant, which he said gave him a disproportionate opportunity to drive incremental sales.
Was he right?
He thought he was … and given he became a billionaire, there’s a good reason to believe him. Or at least not dismiss him out of hand.
Insight is getting a bad reputation these days. I get it … a lot of what is passed for insight, isn’t. Plus there’s rarely one insight that drives the whole business and it’s very rare to find something unique that others can’t claim. [Though there’s always the option to use them in a way that’s different to how others have interpreted them … which far too often, is literal translation]
But that doesn’t mean we should just dismiss the value of them … because when you do find them, the impact they can have on understanding or igniting a creative point of view is far more powerful than all the eco-systems, models and processes put together.
So here’s to the insight.
Rare, but worth pursuing or at the very least, remain open to them …
As long as you don’t fall for intellectual fiction or conveneient generalisation.
Filed under: Advertising, Apathy, Attitude & Aptitude, Authenticity, Brand, Crap Products In History, Creativity, Culture, Marketing, Marketing Fail, Tiffany
So recently I saw this from Tiffany …
It costs US$3500.
Now don’t get me wrong, I appreciate Tiffany are trying to shed the ‘Breakfast At Tiffany’s’ stereotype … and I’m all for brands exploring and experimenting … but this feels so wrong.
An attempt to be cool without understanding what is cool.
The equivalent of a Goldman Sachs CEO thinking they’re a DJ and because they’re rich, people just nod at them. Oh yes, we have that too don’t we. Ha.
The problem classic luxury brands have is its street culture driving the luxury category – especially in fashion – not the other way around and most definitely not in this sort of overt and contrived way.
Sure some classic luxury brands have managed to do this, but they’ve done it with more deliberate, committed and authentic acts and associations, not just some random drops in scale categories.
Will the Tiffany ball sell?
Of course and some will say that’s all that matters … but the real question is at what cost?
It all feels like Ducati a few years ago when they sold their name to everything. Including a USB drive.
Don’t get me wrong, I appreciate a fast USB transfer rate as much as the next sad bastard, but the only thing a Ducati USB said about you was you were a next level twat.
I remember interviewing Ducati owners to ask them their opinion and the people I talked to, hated it. As one rider said to me [and I’m paraphrasing as it was a long time ago] … while the brand marketing people probably thought this was a way for fans to express their loyalty, Ducati owners thought it was a way to cheapen the value of their investment.
Or said another way, winning over a new generation who only associate with the superficial while alienating those who appreciate the craft.
Now I get the Tiffany situation is slightly different – because they were getting seriously weighed down with their age – but we’re seeing this sort of thing everywhere at the moment.
Attempts at quick wins.
Superficial not substance.
Misunderstanding the difference between being needed and looking like the one in need.
Where brands – and based on something that happened this week, also people – think having what they call ‘an asset’ means they can do whatever they want with whoever they want.
It’s a new level of brand arrogance.
The era of Trump brand [mis]management.
Which means if can only be a matter of time before we see the Tiffany x Wish collab.
Oh … and before I forget, today is Sir Dr Brian May [CBE] birthday.
For a guitarist in one of the biggest selling rock bands of all time, he’s done alright hasn’t he.
Happy birthday Mr May, you’re a legend to me and countless others.
Filed under: Advertising, Attitude & Aptitude, Colenso, Comment, Communication Strategy, Creative Development, Creativity, Culture
So our office is being renovated which means for the last few months, we’ve been crammed into a couple of rooms while a building site envelops us.
It also means we’ve been severely impacted by space for meeting rooms which is why recently, when we had a pitch, we felt it was only appropriate to let the prospective client know that we knew that we’re in the most uncreative space on the planet.
Hence the sign above.
And you know what, we won.
OK, the work was bloody awesome … but at a time where so many clients seems to choose agencies for reasons beyond the actual work, it’s nice to know this client not only recognised the quality of the ideas put in front of them, but actually rewarded it, because there was no other bloody reason to choose us. Unless they were a building company.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Audi, Authenticity, Brand, Communication Strategy, Corporate Evil, Culture, Honesty, Luxury, Management, Mediocrity, Metallica, Packaging, Premium, Resonance, Respect, Standards, Status, Strategy
A lot of luxury brands, invite a lot of mocking.
It might be what they make.
It might be the prices they charge.
It might be the way they look at the world.
But whatever your opinion, at least they commit.
Walk into a proper high-end luxury brand and you see high-end standards and experience.
Everywhere.
[The Netflix series ‘7 Day’s’ perfectly demonstrates this, as I wrote about here]
Innovation. Craft. Details. Service. Packaging. Training.
You might not like it.
You might not value it.
But you can’t say they’re not committed to it.
Now compare that to companies that like to position themselves as ‘premium’.
Sure, some live up to it … but my god, most don’t.
The only premium-ness is often only in their pricing and ego.
Big talking to the public, short-changing everywhere else around them.
Now I get you have to look after the pennies in business, but when you claim to be premium – it should mean you recognize the value of premium standards and service in those around you and with you. And if you don’t – or you don’t think the people you are dealing with offer that – then why the fuck are you dealing with them?
I’ve written about this before, but once-upon-a-time I was asked to work on a freelance project for a high-end German brand.
I submitted my estimate to which I was met with the following reply:
“Your fee is higher than other partners we use, please lower it”.
That was it. Not even an indication of the costs they were comparing me too.
Now while I value what I do, the costs weren’t excessive.
Infact they were a fraction of the cost of one of their lowest priced products.
But more than that, I’d agreed my fees with the CMO before I submitted them to procurement, so I thought., ‘fuck this’ and wrote the following response.
“Your products are higher priced than other brands I could choose, please lower it”.
I know … it was cheeky, but I just thought they were incredibly arrogant in their attitude, especially in the way they wanted to undermine my experience.
And guess what, almost immediately they replied with,
“We accept your rate and look forward to working with you” … which is the exact moment I saw through the hype.
Brands who value quality don’t benchmark costs against the lowest market rates.
I get it’s a negotiation tactic, but it also reveals their hypocrisy and insecurity.
It’s why my experience with Metallica was so shocking … despite the fact what they do and value all makes total sense but the way most business operates means it felt so bizarre.
Actually, Metallica are a great example of a brand that values who they are.
Everything they do is focused on respecting the quality of what they do.
For example, to make sure their vinyl is always of the highest quality – they bought the best vinyl printing press company in the world.
Same with their live shows …
To ensure their sound is of the highest quality, they had the highest-quality live speaker system in the world built.
Rather than approach investments in terms of ‘what can we get away with’, their attitude is to put highest quality first … which is why they buy stuff rather than lease it because not only does it ensure their creativity is given the highest possible quality [rather than the best they can get away with] it ensures they always have priority access to it. And when they don’t need to use it, they get people like me to work out how to make it pay for itself, which often ends up leasing it to other bands who don’t have the same needs/standards or values as them.
Metallica understand standards better than most brands.
But then they understand who they are better than most brands.
Which is why everything they do is focus up to the quality not down to the price.
That’s a proper premium brand … one who makes decisions that reflects who they are not who they are pretending to be.
Christ, I recently saw a rep from a coffee brand get into their gold Audi.
It stood out to me because it was a errrrrm, gold Audi.
And while some may look at it and say,
“If they drove a Prius, maybe their coffee prices were lower”
… not only are they unlikely to be people who buy their coffee, they are also unlikely to care about the difference of coffee.
That’s not a diss … I like Nescafe with Coffee Mate … but it also doesn’t mean that my taste is reflective of everyone else’s either.
Whether true or not, my impression of a brand giving their rep this choice of car was they had a different perspective on standards. Rather than give their reps the lowest priced car they could get away with, they found the most efficient car of the standards they live and operate in.
Of course many may slate or disagree with me for this view …
I also appreciate some may find their choice a reflection of their pretentiousness, which they find fucking annoying.
And in some way I agree with them.
However I feel a lot better about pretentious assholes when that’s who they actually are rather than those who do it to look like they’re premium when everything else highlights they’re anything but.
Commitment costs.
You might not want to pay it … you might not understand the reasoning for it … but at least you’re dealing with people who believe it rather than those who are exploiting you for it.