Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Brand, Comment, Creativity, Differentiation, Effectiveness, Marketing, Marketing Fail
When I last went to Cannes, I was inundated with ads from data/tech companies saying how they could get better results.
The problem was the ads were so bad, that you were left thinking ‘they may know data, but they sure as shit don’t know anything about people’.
But there’s another sort of ‘data-based’ ad that is just as bad.
Because while this group do know how to talk to humans, they sure as shit don’t know data.
Have a look at this …
Or this …
Oh the cliche …
The wonderful, joyful cliche.
That thing people say is a cliche “because it’s true”.
And while perception may appear reality, it’s not is it? Not always.
Not all men are crap at fixing things.
Not all people lie to their partner about the price they paid for things.
Not all people are just shit.
And while I am sure the people behind it think it’s just a bit of fun.
And while I accept there may be an element of truth to some of what they say.
It’s just the modern day equivalent of those ads we look at now with shock and contempt.
I get we live in competitive times.
I understand the importance of standing out.
But data that doesn’t relate to humans and cliches that just undermines them don’t do anyone any good. They just – as these ads demonstrate – create the illusion of value.
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Comment, Creative Development, Creativity, Culture
Timo Kiuru has written a book on creative leadership.
He said …
“I wanted to find out how the leaders of the most creative organisations in the world do their job. I contacted people I had a lot of respect for and was very thankful for their time. I interviewed countless leaders.
It was hard to narrow them down, but this book includes the fascinating stories of 15 of those inspirational people – stories that dig into your very soul. I hope that the book will encourage readers to be braver in their search for that something special”
One of the people he interviewed is me.
Hahahahahahahahahahahahahahahahahahaha.
He’s utterly misguided but my parents would be so proud of me. For once.
So thanks Timo and all the colleagues, agencies and clients I’ve worked with who somehow fooled him into thinking it had anything to do with me.
You can find out more [without having to read me] by clicking here.
And yes, I fully appreciate this is a #UnhumbleBrag … but in my defence, I’m from Nottingham and the only books we tend to be mentioned in are a Police Officers.
Filed under: A Bit Of Inspiration, Advertising, Apathy, Attitude & Aptitude, Brand, Brand Suicide, Comment, Content, Context, Creativity, Culture, Digital, ECommerce, Environment, Social Media
Social media.
Or for some, digital marketing.
Oh the terms and the tropes.
The guru’s and the chancers.
The rules and the frameworks.
The DTC brand successes and the DTC product commodification.
Don’t get me wrong, I am a big fan of social media marketing. I think – done in the right way – it can powerfully drive brand, business and fandom in ways many other forms of marketing can’t hope to reach.
There’s countless amazing examples out there, but underpinning all of them is the inconvenient truth that they’re based on an idea. It may not always be what the ad industry likes to call a ‘big idea’, but it’s an idea all the same.
Something that holds all it does together. Guides it. Shapes what it does. Gives it a reason to exist and add to culture rather than continually try to steal from it.
But the problem is these brands are still in the minority because the vast majority still practice what my beloved Martin Weigel refers to, “the continuous production of social landfill”.
There are countless reasons this occurring …
The belief it gives them ‘free’ advertising.
Their fear they may be left behind or left out.
The attempt to look and act relevant to the times.
But without doubt, the worst reason is ‘people really are interested in who we are and what we have to say’.
Oh my god, that’s the worst of all.
A deluded state that manifests itself into some of the worst behaviour and marketing you can get … liked and supported by those who either work for the company or want to.
So what we end up with is an ever-increasing production of sheer shit.
Pointless, mindless marketing filth that doesn’t so much scrape the barrel, but is the scrapings of the barrel.
Things like this …
What. Is. That?
Seriously, how deluded and desperate must you be to think this is the sort of content the World is waiting for.
Yes, I appreciate they have almost TWO MILLION followers but come on …
And they’ve even incorporated a way to ‘vote through emoji’ to allow their ‘fans’ to interact with the content.
To paraphrase a comment once made to me by a client … sometimes, the people who like your stuff are the people you don’t want liking your stuff.
Pity the poor social media people who have to manage this stuff.
I say pity, because surely they can’t think this is good?
Surely they are the human equivalent of a battery hen … held in a small room and told to keep finding ‘ideas’ to churn out as content.
Stuff that is the very embodiment of social media landfill.
An always on strategy that turns people off.
But my god, what if they think this stuff is good?
What if they believe people wait with baited breath for the latest piece of content they literally are churning out?
What if the client thinks it is driving ‘powerful user interaction metrics’?
I know Colgate Palmolive make many products.
Some of which have become brands that are very, very popular.
But maybe someone needs to tell them that just because people buy them, doesn’t mean people care about them … certainly outside of the environment they inhabit or in the detail Colgate finds fascinating.
Or to paraphrase another old client of mine:
Just because you can, doesn’t mean you should.
Filed under: A Bit Of Inspiration, Advertising, Apathy, Attitude & Aptitude, Brand, Comment, Confidence, Creativity, Culture, New Zealand, Youth
The cost of living is insane everywhere.
Petrol.
Heating.
Food.
The prices are going up faster than we can blink.
And while there is definitely the suspicion some industries are using this as an excuse to elevate their profits – I’m looking at you fossil fuel and supermarket industries – the reality is for many people, life is becoming more about survival than living.
Here in NZ, the conversation often relates back to the price of food.
Part of the reason for that is because the dairy industry is so influential and economically important.
But right now, you can’t turn on a talkback radio show without hearing people complain about the price of cheese … milk … or vegetables.
Sure, it’s not as bad as it is in the UK at the moment – where supermarkets are putting ‘anti-theft’ devices on cheese, but it’s not far off.
Just recently I heard a 10 minute segment about the price of cauliflowers.
Apparently they’re $12 each in some places and one person interviewed said:
“There’s no cauliflower in the world worth $12”
It’s fair to say it’s a sentence I’ve never heard in my life.
But while the cauliflower conversation may raise a smile … what it indicates is nothing but.
More and more people will struggle.
Will be taken advantage of.
Will wonder if they can cope.
While I hold real concern for a number of groups, one I’m particularly concerned for is youth.
As I wrote yesterday – and all the photos in this post are from our book, Dream Small – many kids in NZ already feel oppressed by the lack of opportunity and the pressure of complicity they face … but now, their situation could be even more tested.
Less possibilities.
More expectations.
Even less consideration.
Even more demands and judgement.
Given NZ already has one of the worst youth suicide rates – per capita – in the world, what could this do to the mental health and wellbeing of the young?
What is this going to do to the dreams they have?
I get it’s hard.
I get there will be many more communities that will require help.
But for all the companies that go on about how proud they are to be from New Zealand, maybe this is the moment they prove it by what they do rather than what they say.
Last year I judged the Effies and read a bunch of entries from supermarkets.
They talked about how their ‘strategy’ had helped them overcome the huge barrier of covid.
All of them … every last one … claimed covid had been a barrier to growth rather than their fast track.
It was an insult to my intelligence.
I would love it if this year, I read submissions from NZ brands who talked about how they used this time to enable a generation. That they recognised the countries future was dependent on the young feeling they could bring their wild hopes, ideas and energy to the fore. That instead of being told to dream small, they were supported to dream big. So the country can evolve and develop so if situations like this happen again, then the nation will be in a better position because it will be stronger thanks to the brains and ideas the young have brought.
I don’t even really care how they do it.
More pay.
Government funded flights for their OE.
A youth venture fund that kids can call upon to help with their ideas.
Tax breaks for youth focused, foreign brands to come into the country.
Fighting against Tall Poppy – or any of the other issues that hold youth back through fear.
And while I know there are a few brands doing it – some of my clients for a start – I doubt I’ll be reading many papers that celebrate that shift, because too many of these ‘proud Kiwi brands’ are more focused on perpetuating and controlling the stereotype than liberating the people who are forced to live by it.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Brand, Brand Suicide, Cannes, China, Colenso, Comment, Confidence, Consultants, Content, Context, Creative Development, Creativity, Culture, Devious Strategy, Differentiation, Distinction, ECommerce, Effectiveness, Honesty, Innovation, Insight, Loyalty, Management, Marketing, Marketing Fail, Metallica, New Zealand, Perspective, Planners, Relationships, Relevance, Research, Resonance, Strategy, Wieden+Kennedy
There’s so many agencies, consultancies and self-appointed guru’s out there who talk about how to be successful at business.
They all have their models, eco-systems, philosophies and proof points.
And yet so few have ever done it for themselves.
They’ve chosen to ‘succeed’ under the safety-net of anothers money, reputation or effort.
That doesn’t mean what they do or think doesn’t have value – of course it does – but it also doesn’t mean their viewpoint is the only one worth counting.
And yet, every single bloody day, that’s how it is presented.
Recently someone wrote a piece on how they had used their proprietary research methodology on a Cannes winning TV ad and declared it would not deliver sustainable growth for the brand in question.
Putting aside the fact they were judging work that had won a creativity award rather than an effectiveness one … the thing I found funny was their confidence in proclaiming their view was the ultimate view.
I am not doubting their smarts.
I am not doubting their data.
But I am doubting their breadth of business appreciation.
And yet somehow, the voices of a few have positioned themselves as the be-all and end-all of effectiveness.
Don’t follow us and you fail.
Don’t follow us and your brand will lose.
Don’t follow us and you will be labeled foolish.
Now I am not denying these people do have a lot of experience and lessons we can learn from, but they’re not infallible.
But that’s how the industry approaches them.
Lording them like they are Yoda’s of the future.
But they’re not.
Don’t get me wrong, they are very good at evaluating effectiveness from a particular perspective and set of behaviours. Offering advice that can be hugely important in the decision making process.
But there’s a whole host of brands and business that have adopted totally different models and achieved ‘effectiveness and success’ that leaves others far behind.
Incredible sustainable success.
From Liquid Death to SKP-S to Gentle Monster to Vollebak to Metallica to name but a few.
Oh I know what some will say …
“They’re niche” … “they’re young” … “they’re not that successful”.
And to those people I would say maybe you don’t know what you’re talking about … because in just that list, it includes the biggest selling brand on Amazon, the fastest selling brand in their category on earth and the second most successful American band in history.
But there were two things that really brought the issue of mindset narrowcasting to me …
The first was the launch of a book that was basically about creating future customer desire for your brand/business.
Now there’s nothing wrong with that … but no shit Sherlock.
Has the market got so short-sighted and insular that the idea of doing things that also drive your future value and desirability become a revelation?
It’s literally the most basic entrepreneur mindset, and yet it was presented like it was Newton discovering the laws of gravity.
This person is super smart.
They’ve done a lot of good stuff.
But it just feels the actions of some in the industry are driven by the fetishisation of icon status … even though, ironically, what it does is highlight their experience may be narrower than they realise.
But at least the book had good stuff in there.
Stuff that could help people with some of the basics.
A desire to look forward rather than get lost in the optimisation circle-jerk.
This next one was a whole lot worse.
Recently an ex-employer of mine went to see a current client of mine.
Specifically the founder and CEO.
Apparently they went in to tell him he was missing out on a whole host of business and they could help him get more.
They then proceeded to present a massive document on how they would do it.
He looked at them and told them it was very interesting but they were wrong.
He told them their premise was based on a business approach he doesn’t follow or believe in.
A business approach that didn’t reflect the industry he was in, only the industry they were in.
He then informed them he had the most profitable store on the planet and so while he appreciated their time, he had faith in his approach and it was serving him well.
But it gets better.
As they were leaving – and I’ve been told this is true by someone who was apparently there – the person showing them out informed them their boss had a personal net worth of US$36 billion and based on their companies current share price, that meant he was more valuable than their entire group.
Was it an asshole thing to do?
Yep.
Do I absolutely love it?
Oh yeah.
Will I get in trouble for telling this?
Errrrrm, probably.
My point is the industry has decided ‘effectiveness’ can only be achieved and measured in one way and any deviation from that is immediately discounted or considered ‘flawed’.
Often by people who have never actually built a world leading business themselves.
Again, I am not dismissing the importance of what is being said, it’s HUGELY important – which is why I’m proud we won the Cannes/Warc effectiveness Grand Prix – but, and it’s a huge one, if we think that’s the only model and only use that one ‘model’, then we are literally adopting a single approach to solve every one of our clients every problems.
One.
That’s insane.
Not just because it’s stupid but because if everyone adopts the same approach, then impact will be influenced far more by spend and distribution that strategy.
Please note I am absolutely not saying we should burn the models or philosophies or systems that have proven their value to drive business. No. Absolutely not. I’m just saying we shouldn’t be praying at the feet of them … especially when many are simply focused on creating steady impact rather than spectacular.
Yes, I know ‘spectacular’ has a lifespan – which is why innovation is so important – but so many brands out there either aim for the middle … reinforced by processes, protocols and rules defined as ‘best practice’ by people in a particular industry … or they bake-in ‘limitation’ into their potential because they’ve blindly adopted rules they never challenge or explore from other industries or entrepreneurs.
At the end of the day, if a brand like Liquid Death can become the biggest selling water brand on Amazon because they found a way to make men actually want to drink water through a model and approach that is not only radically different to what so many of the industry experts say is ‘the only way’ … but is the opposite of it … then your brand may be inhibiting itself by following a model designed to make you fit in with it, rather than redefine how it fits in with you.