Filed under: A Bit Of Inspiration, Attitude & Aptitude, British, Cars, Class System, Egovertising, Emotion, England, Equality, Experience, Fake Attitude, Imposter Syndrome, Individuality, Mediocrity, Reputation, Resonance, Respect, Status, Status Anxiety
Years ago, when we had cynic, George did some research on car ownership in the UK.
It focused on how drivers – specifically, British male drivers – saw car heirarchy and how they reacted and responded to it in their daily lives.
I remember us presenting it to clients who were shocked by the spoken and unspoken rules and cues of the road.
I say this for 2 reasons.
1. I recently saw an old BBC program that perfectly encapsulates George’s findings.
2. It’s near the end of the year and I’m running out of things to write about.
[Don’t get too excited, it’s only temporary, and it’s not like it impacts quality, ha]
Ignoring point 2 for a moment, the documentary was fascinating.
An insight into the mind and behaviours of middle England.
The role of the class system.
The quest for materialism.
The importance of status.
And while the way they demonstrate this is equal parts sad, curious, petty and hilarious … it’s all underpinned by a level of transparency, honesty and self-awareness that you can’t help admire and kinda-relate to.
The need to be seen … to be respected … to progress … while all the time, being deeply aware of ‘your place’ in societies pecking order, including knowing how to deal with the expectations of behaviour placed upon you because of it.
While those not from the UK may read this and laugh at the ridiculousness of it all, I can assure you, it was not just very real, it was a source of huge personal anxiety, vulnerability and pressure.
Now I don’t know if this ‘company car driver attitude’ remains.
And I don’t know if the ‘company car driver’ attitude was more prevelent in the UK.
Plus I’m not even sure if company car ‘ownership’ is as big in the UK as it once was.
But what I do know is that before we judge those in the program, we should look at how we’re behaving currently as individuals and as a society … because it can be argued we’re more caught up in ‘materialism heirarchy’ than any British company car driver of 1994.
Hell, when status is now defined/judged/awarded as much by how we live as what we own, it could be said we’re more caught up in the rat race than ever before.
So enjoy the show, but remember it’s more a mirror than a moment in history.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Brands, Brilliant Marketing Ideas In History, Cars, Communication Strategy, Context, Creativity, Culture, England, Experience, Insight, Leadership, Legend, Luxury, Management, Marketing, Mercedes, Perspective, Point Of View, Relevance, Reputation, Resonance, Respect, Retail, Strategy, Success
I’m back.
Worse, I’m back and ready to make ‘amends’ for not writing any posts for 5 days … I’m going to be writing some extra-long ones. Even by my overlong standards. However the good news is – unlike my usual standards – they are pretty good. I think. At least some of them.
So years ago I worked with on a global project for Mercedes.
One of the people they said I should meet was a dealer principal of a local Mercedes dealership in Derbyshire, England.
To be honest, I was thrilled as many companies try to keep you away from ‘the coal face’ to ensure their carefully constructed ‘delusion of perfection’ can be maintained … but they were pretty insistent I met this person.
What made it even more intriguing is when I asked them why, they replied, “Oh you’ll see”.
So, a week or so later, I found myself on a train heading to Derby to meet this gentleman.
Now let’s be honest, car salesman have a certain reputation …
A lot of the stereotypes are most likely bullshit – or shaped by a few bad eggs rather than the whole industry – but I admit I went in slightly cautious as to who I’d meet.
But the person I sat down with was one of the sharpest marketers I’ve ever met.
I also loved that – despite owning multiple different Mercedes dealerships, something like 20 – he called himself a ‘car salesman’.
He was passionate about the brand and equally as passionate about selling them and didn’t want to hide that fact.
He also said his Mum had told him she was embarrassed he introduced himself that way to people … which had motivated him to be even more focused on making his business successful.
One of the best examples of his attitude was his story about how he chose where to build a new dealership.
He was going to open a dealership in a new city and wanted it to be where all the competitor car dealerships were located. His attitude was it was better to be where everyone goes than to try and convince people to go somewhere out-the-way, just for him.
Apparently, there were a few available locations he could have built, but he had his heart set on one place … next to the local BMW dealership.
They were something like number 110 and he was going to be 111. [I can’t remember the exact numbers, but you get the point]
Anyway, by his own admission, he overspent on buying the land – but for him, there were three major reasons he wanted to be there.
The first was that he knew BMW was his main competitor and so if he was located next to them, most people in the market for that level of car would end up visiting both dealerships.
The second was that he knew many people saw the BMW and Mercedes brand as interchangeable. By that I mean their ‘quality and status’ were pretty similar so often the choice of vehicle came down to service standards and/or price.
Which led to his 3rd reason …
Because he wanted customers to feel Mercedes was the more ‘prestigious’ car to own before they had even entered the dealership – to increase the odds/desire to own – and so by choosing that specific location, he could run ads that signed off with:
Visit your local Mercedes dealership. One up from BMW.
Yep, he spent all that extra money just so he could do that with his ads.
And you know what?
It worked, because it became the most successful Mercedes dealership in the UK.
Of course, these days no one would ever do that sort of thing – at least in terms of marketing – because you’d have some ‘guru’ state ‘when you use a competitors name in your advertising, you’re promoting your competitor’.
It’s the same myopic thinking that has led to certain clients having a negative reaction to anything they perceive as negative … even if it is [1] just in the brief and/or [2] being used to elevate the value of your brand.
Now you may think this post is going to take a dark turn, but it’s not …
Because I tell this story because I saw something wonderful on Twitter/X about Everton Football club.
A story that reminded me of that Mercedes car salesman and his commitment to always finding ways to paint a particular image in people’s minds.
And while I appreciate in this case, it is so subtle that many may miss it … once you know, you’ll not only node your approval for their genius but – if you’re an Everton Fan – you’ll feel pride that you got one over the ol’ enemy.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Cars, England, Technology
So after a pretty traumatic week, I’m back.
It has been a bit of a rollercoaster, but all is looking settled and well now.
The patient is doing very well – despite me taking care of them – and so I thought I should get back to ruining other people’s day by writing this blog again. So here we go …
I’m so old I remember when car phones – literally a phone attached in a car – was a new thing.
An innovative thing.
A symbol of success and status. Or a salesman – hahaha.
You could tell which cars had them as they had a little aerial attached to the top of their rear windscreen to help send/receive the phone signal … except, in typical fashion, some companies started selling fake ‘stick-on’ aerials so people could pretend to have the tech, even though they weren’t really fooling anyone given they were in a green – if you could see the colour through all the rust – Austin Metro.
But for those who wanted something real, but cheaper [at least in terms of buying the thing and connecting the thing] … there was a phone system called ‘Rabbit’.
To be honest, Rabbit was utterly shit. Because rather than a phone, it was basically a pager system … where the only way you could make/receive/listen to calls or voicemail was if you were within 20 meters of a designated transmitting station. And there weren’t many of them about. In fact the main places you’d find them was at a Motorway Service Station or a Little Chef cafe. So because of the restriction and limitation of use, it meant you had to keep pulling in to those places to ‘check’ or ‘make’ calls … which was not only inconvenient, but expensive.
Of course I had one.
Even though I had no one to call and no one to call me.
But I remember feeling it was amazing … even more so when Rabbit became the ‘Orange’ network and, as a customer, it meant I could get access to the newest, latest, coolest Nokia GSM phone.
So I did.
Even though I couldn’t afford to call someone or have someone call me.
There’s few things that have given me the thrill and excitement of that phone.
The feeling I was entering a new dawn of independence and innovation.
And I include AI in that statement.
Maybe because mobile phones felt more about freedom whereas AI feels more about productivity. Of course I appreciate what AI can do and allow … but I get more excited by technology that enables me to stretch my boundaries rather than do it for me.
Which is why when I saw this phone in a car recently – not working, obvs – I felt more of a thrill than I will when the next iPhone is launched. Maybe because back then, tech was about liberation and possibility rather than pure profitability and control.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Cars, Chaos, Complicity, Culture, Equality
So recently someone sent me this:
In front of you are 2 cars.
Two ‘family’ cars.
One from around 1987 – a Ford Escort, albeit the XR3i, ‘boy racer’ version. One from 2024 – a Tesla Model Y.
I appreciate a lot has changed in the intervening 37 years … but of all the features, technology and emission differences, surely their physical size is one of the most extreme changes.
It’s happening everywhere, for example, here’s average US ‘ute’ size …
Or if you want to be completely messed with, here’s an average ‘ute’ next to – admittedly – a smaller car.
Now I know there will be a lot of reasons for it.
From technical and safety innovations through to comfort, status and just plain consumer tastes – let alone humanities capacity to become fat bastards as we crave more and more pampered convenience – however seeing them side-by-side is pretty bloody confronting.
But the impact of this is more than just scale …
The roads we drive on are not made to deal with the vast increases in weight.
In fact, they were not designed for cars, full-stop.
And while over time, the automobile succeeded in hijacking the tarmac … a major contributing factor to its ability to do that was cars were far smaller and lighter back then – not to mention a lot less of them – so basic infrastructure didn’t really need to change.
Zoom forward today – and with everything from climate change to population increases – the cars we have are not fit for the roads we drive on and the cost to maintain this or change this is almost beyond anyones pocket.
Now you may think this is going to become an anti-car/pro-environmental post.
You’re wrong.
I’d be a fucking hypocrite given I drive an SUV – though Otis is making sure that won’t be the case much longer.
No, what this post is about is thinking things through.
Considering implications to actions.
Not blindly running at what offers immediate benefits … but a consideration of what it may change or create.
Oh, we may all think we do that, but we don’t really do that. More often than not, short-term wins or instant gratification conquers all.
We’re seeing it with AI.
I’m not against AI. I believe it can do great things. But the people who are pushing it aren’t the people I trust to do it.
Tech bro billionaires who are not used to saying no … or dealing with consequences of their actions … are not the people we should be relying on to evolve this technology.
Not simply because of the damage it could cause, but the implications of what it could change.
In Apple’s iOS 18, the calculator can do mathematical equations in realtime and give you answers IN YOUR OWN HANDWRITING.
Oh it’s cool, no doubt about that … but why will kids want to learn maths anymore?
Hell, why will schools even teach it?
And while it would be nice to buy into the argument of ‘it will enhance the learning journey’ … humans have an incredible capacity to ‘outsource’ their responsibility and engagement to alternatives that they think can do it easier, quicker or more conveniently.
From GPS through to VAR in football … we are forever looking for the shortcut.
A way to remove ‘challenge’ from our life … or – more cynically – have someone/something we can blame when things go wrong.
Look, I get this is MASSIVELY hypocritical coming from me … a fucking gadget loving, wifi-craving, tech groupie … but I am shocked at how many decisions are made with a short-sighted focus.
Over the years I’ve seen some incredibly daft things be approved simply because it satisfied ego or offered a quick win to buy the time to get out unscathed.
And just to be clear, this has not come from the ‘irresponsible class’ … which is the label often given to those in the creative industry … but those who are supposed to be the sensible ones.
CEO’s.
Bankers.
Accountants.
Jesus … even Governments.
In fact, in my experience – while creative people are always looking forwards – they always want to make things that last. That will stand the test of time. Far more than many of the ‘protection and insurance’ discipline/industries that have somehow gained the label of being ‘the responsible ones’ in the boardroom.
Thinking through implications does not mean you are adding obstacles or stopping possibilities, it means you are building something sustainable.
An idea that can benefit all, not just the few.
And while I accept in this day and age, that sort of thing sounds like a bunch of hippy bollocks … the attitude of ‘prosper now and leave any shit to the next generation’ is not working. Even more so when we try and position independent thinking as the enemy of progress.
Somewhere along the line we need to think beyond the next quarter.
We need to go beyond ‘what the short-term data’ is telling us.
We need to value more than ‘how much money it can make us’.
We need to consider more than ‘what this enables’.
And ask ourselves two additional questions …
The first is:
“What could be the implications of this decision on the next generation”
And the second – which is from my friend Paul Stechshulte:
“What if we’re wrong?”
Filed under: America, Attitude & Aptitude, Brand, Brand Suicide, Cars, Corporate Evil, Design, Marketing, Marketing Fail, Technology, Twitter
Tesla.
When they launched, they were a glimpse into the future of mobility.
A way to combine technology to drive sustainability while keeping all the excitement of performance. Something that had previously been seen as impossible to create.
But they did and with it … it positioned Elon Musk as a modern day genius.
Edison x Einstein x Jobs. Maybe.
He added to his legacy when he launched a self-landing rocket.
The first time I saw that, it was – similar to sitting in a Tesla for the first time – like living in a sci-fi movie, such was it’s impressive impact.
But now?
Not so much.
Elon – through his actions, behaviours and attitude – has demonstrated that either he was trolling us or his immense success has resulted in him believing he is better than the rest of us.
The purchase of Twitter.
Accusing innocent people of pedophilia.
His treatment and attitude towards members of his family.
Claiming ‘freedom of speech’ except when it revolves around him.
There’s been so, so many moments of him revealing his ugliness.
That doesn’t mean he’s not very smart – he obviously is – but sadly where once we hoped it was to help lift everyone up, it’s apparent his focus is about lifting himself up. It all feels like he is seeking revenge for all the girls at school that turned him down and all the boys that wouldn’t let him play in their game of soccer.
We can’t say we weren’t warned.
His ex-wife’s interview in Marie Claire back in 2010 was a major red flag … which we collectively ignored because back then, he was still making headlines for good things more than satisfying his immense ego.
But now, his true character is fully on display and nothing sums this up more than the design of his cyber-truck … also known as the ‘middle-aged, white republican male, steroids-on-4-wheels-mobile’
Recently I read a designers review [@no_commercial_value] of the Cyber Truck aesthetic and it was the most perfect description of the philosophy and attitude of it’s creator … and the people who seem to love it the most.
It was this …
Paramilitary Cosplay is the most perfect description I think I’ve ever heard.
And the other definitions aren’t bad either.
It reminds me of the time Cynic did some research for Hummer and heard from interviews how the ‘feature’ many owners aspired to have was a ‘gun turret’ … I kid you not.
I also remember one person complaining about glove boxes you could close, because that was ‘pandering to the weak’.
I suppose none of this should come as a surprise because apparently when the iconic movie ‘Die Hard’ was first shown to test audiences featuring American men, many saw John McClane/Bruce Willis as ‘a coward’ as they interpreted his actions as ‘running away from trouble and that’s not what America does’.
Kind of explains a lot doesn’t it … including the rise of Trump and – getting back on subject – Musk.
Yes, I know Musk is South African, but his behaviour is pure Americana. Or should I say, 80’s Americana, as depicted in movies featuring Stallone, Schwarzenegger and van Damme.
Which all feels like the ‘theme’ behind the Cyber Truck.
A futuristic vision of a totalitarian regime. Where the rich are powerful and intimidating [and white] and the poor are disposable and weak.
Paramilitary Chic … as it were.
No doubt we can expect to see Putin, Trump and every other right-wing leader wearing 80’s style, Hugo Boss suits with massive shoulder pads soon … looking like some cartoon general with a metaphorical chest full of [fake or self-anointed] medals.
In many ways, they are a perfect example of a powerful brand … where society either loves them or hates them, but rarely apathetic towards them.
This revelation initially petrified me because this is kind-of what our industry is here to do.
I was going to point out that we should be careful what we aspire to.
But then I looked at what we’re producing all over the world – and what clients think is edgy – and realised there’s absolutely no danger of any of this happening, which might be a tragic indictment of the state of our industry but a relief that we’re not adding to a world of egomaniac, dictator-fantasist fuckwits.