Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Brands, Creative Development, Creativity, Differentiation, Distinction, ECommerce, Marketing, Marketing Fail, Perspective, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Point Of View, R/GA
When I worked at R/GA, they got very excited about D2C brands.
Part of this is because they got a lot of business from brands who wanted their help to design the infrastructure for their D2C ambitions. Part of it was because they loved to talk about transformation and saw this as a major shift in brand development. And part of it is because a lot of their work – especially with NIKE – revolved around this type of thinking.
[Though I did laugh when a couple of their senior people in NY tried to convince me ‘Fuel Band’ was more valuable and important to NIKE than ‘Just Do It’ … and hated the fact I refused to buy their logic]
Look, I really liked R/GA – specifically the first year I was there – but I always felt the whole D2C approach was flawed. Didn’t have to be, but the way people/brands/companies saw it, made it that way.
When I at Wieden, P&G asked our opinion on the Amazon dash button.
They were massively excited by it as they saw it as a way to drive sales while being able to massively cut their marketing costs.
For those who don’t know what the dash button was, it was a piece of tech – connected to a specific item – that allowed customers to order from Amazon at the press of a button.
So if you spotted you were running out of washing powder, you could press the dash and within a day or so, you would get a new box delivered.
All good in theory except the only real winner would be Amazon.
And we told them that. Because the moment you let your brand become a commodity, your value is destroyed as is all the work you’ve put in to get into that position.
But that didn’t stop every man and their dog seemingly bang on about the virtues of D2C.
Nor did that make companies who had previously talked about the importance of brand, jump on the bandwagon.
And while some went on to achieve great success with this strategy – albeit, having to spend millions on building the brand value of their D2C org – the vast majority crashed and burned after, at best, a small moment in the spotlight.
That’s not to say new ideas are wrong – far from it – it’s to say that too much of the industry, despite what they may claim, are obsessed with the quick wins and short-term gains.
Worse, the reason for this is often less commercial and more egotistical.
A desperate need to look like they’re ‘in the know’ to those around them. A desire to be part of the cultural clique rather than risk being left behind by those who are skeptical, cynical or closed-minded.
I get it … no one wants to look slow or old or out-of-date and everyone wants a shot to elevate themselves up in collapsed time.
But as much as new ideas require a leap of faith – and that leap often takes a degree of courage – when it also requires you to let go of all you know and believe, then it says more about what you want to be than who you are.
Now of course, we all have our egos and ambitions – and that’s natural – but when your strategy to get where you want to go is chasing trends rather than following your values, that’s when you can find yourself in a whole heap of trouble.
Because following the pack without objectivity, values or context doesn’t make you an entrepreneur – it makes you an ambulance chaser – and once you have that reputation, you end up doing to yourself what D2C did to many companies … and that’s a position no one who claims to be ‘an expert in brands and brand building’ should ever find themselves in.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Childhood, Colenso, Creativity, Culture, Emotion, Empathy, England, Friendship, Humanity, Jill, London, Love, Loyalty, Martin Weigel, Mercedes, New Zealand, Otis, Paul, Paula, Perspective, Planners, R/GA
So I’m back.
Did you miss me?
Nope?! Don’t blame you to be honest.
But the past 10 days have been very special for me.
There was a couple of very hard moments, but being able to be there for it, was also special.
Another reminder that while I don’t have many mates, the ones I have are top drawer.
And our presentation appears to have gone down well.
I’m so happy about that … mainly because I got to do it with Paula and Martin and I adored it.
That was a very special feeling. Something I hope we can do a hell of a lot more of, very soon.
It was also so good to catch up with so many old faces I’d not seen in years.
While I actively stay in touch with people, I’m not the most social of humans … so seeing people in the flesh [so to speak] was pretty wonderful.
As I’ve said before, COVID was good to me.
I absolutely loved staying at home with my family and having breakfast, lunch and dinner with them every single day.
Of course, I appreciate we were very privileged in our situation … but that still doesn’t take away the specialness of the times.
At least for me.
But seeing all these people I knew … and hanging out with the people I love … acted a bit like a reset to me.
A reminder of how I feed off the energy of others. That it makes me feel better and happier and hungrier to do good stuff.
To be honest, that was one of the reasons I wanted to come to Colenso.
Yes, part of it was because they are one of the great creative agencies of the times.
And yes, it meant I could finally repay Jill for her generosity in following me around the World by bringing her closer to her Mum after all these years.
But another part was that the idea of being surrounded by a talented team was so enticing.
Put simply, I love it.
I love building a gang.
I love creating our own strategy identify on how we see the world and create for it.
You see after I got made redundant from R/GA, … I was fortunate to be given work that immediately made up the salary I had lost. Better yet, I could do that without having to leave the house as the clients funding me were mainly based in China and America.
I was, as they say, sorted.
But working on your own, is hard.
Even more so when you live in a village surrounded by nothing.
And even more so when you live in a village during COVID so you can’t meet anyone even if you wanted to.
Yes, I get compared to the issues many people face, it’s nothing – but it doesn’t mean it’s not real. At least for me.
Of course I could work on my own if I needed to. The reality is I’ve always done side projects through my career, so there’s been lots of times where I’ve done just that. But moments of working on your own is very different to always working on your own … so when Colenso reached out – knowing I’ve always loved them as I almost joined them in 2016 – the idea of being a member of something was immediately appealing.
Trouble was I loved the projects I was doing … working directly with music, gaming and fashion royalty.
Basically, doing stuff I’d never done before that was incredibly exciting, challenging and creative with people who were incredibly exciting, creative and demanding.
So being a greedy bastard/only child, I asked if they’d be open to me doing both.
And they said yes.
There are many reasons for their decision – from knowing there would never be a conflict with the day-to-day work Colenso do through to knowing the timezones I’d be working in, would require my time at night, not during the day – but I am eternally grateful to them for being so open-minded and encouraging, because right now, I feel I have the best of many worlds.
To be honest that’s been a rare feeling for me.
My life seems to have either been great personally or professionally but rarely both at the same time.
And right now, I’m having that.
This is all coming across like I’m a smug-bastard and that’s the last thing I wanted to do.
It was more a reminder that if you want to do something, you should ask rather than assume and being with people – whether friends, family or colleagues – is a special thing.
Yes, I appreciate that should be obvious, but it wasn’t for me … and this past few weeks, similar to the year before … has reminded me of that.
Of course it highlights what an idiot I must be, but I’ll take that for the lesson it’s just given me.
Which is why I both understand and am confused by those who actively don’t want to work in an office again.
I get it from a balanced life or health perspective – especially if you’re spending a lot of time and money on commuting – but I don’t from the benefits of people and connections.
Of course there are a million reasons that can influence this, but while technology does allow us to be close when we’re not … physical space enables happy accidents and incidental conversations to happen which aren’t just sometimes great for the work, but also the soul.
And mine is full for now.
So thanks to all who helped remind me – and refilled me – over the past couple of weeks.
Let’s see how long it lasts before the grumpiness comes back.
Though, sadly, the long posts are definitely going to remain.
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Brand Suicide, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Point Of View, Pretentious Rubbish, Professionalism, Quotes, R/GA, Relevance, Resonance, Wieden+Kennedy
To people who have worked with me in the past … what I am about to say may sound strange. But the older I get, the more I realise what a total bloody nightmare I must have been as an employee and colleague.
I know … I know … you’ve known this for years, but I genuinely didn’t.
Sure, I got I was opinionated, persistent and refused to accept someone’s opinion I disagreed with – even if they were senior or important – but my intentions were always for good.
Good for the work.
Good for the audience.
Good for the clients ambition.
That didn’t mean I always pulled it off – after all, I have a spectacular track record for disaster and stupidity in the quest for doing something brilliant – but it did mean I always gave my all, learnt from [most] of my mistakes and pushed myself to keep finding ways to be original.
And yet, despite that, I still couldn’t help being a cheeky bastard.
Or – in the words of Andy and countless other colleagues and clients – an annoying bastard.
Talks.
Articles.
Client presentations.
You name it, I would find a way to mess with it.
Never maliciously … but because I hate the industries pomposity.
I should point out that doesn’t mean I don’t take what I do seriously.
Nor does it mean I don’t respect the industry that I have worked in my entire career.
It’s simply that I don’t think I have to take myself so seriously in doing it.
Now at 52 you’d think I’d have got my shit together.
But I don’t. In fact, I was recently called by the management of Metallica, ‘resistant to maturity’.
I think they meant it as a compliment … I mean, they renewed my contract again. But while I do believe that there is some benefit to not taking everything so seriously – both attitudinally, creatively and enabling a team to feel free from judgement – I also now appreciate it can be fucking annoying as well.
Which is all my way of highlighting the 2 articles that helped me see what a pain in the ass I may be.
Yes … yes … I appreciate this should have been obvious ages ago.
After all, I once was quoted as saying ‘wank’ on the front page of Campaign … closely followed by me saying I was an ‘annoying’ prick’. And then Campaign got in the act by accusing me of having an affair with a reindeer. But despite that and – let’s be honest – a fuckton of other episodes, including getting drunk on cough sweets and then inadvertently insulting a client [Sorry Lee], I was still none the wiser.
First is this in Little Black Book … where they asked a few planners to comment on some research about people’s habits/trends in Australia.
When it came out, I read it and saw all the other planners being thoughtful and considerate, whereas I go in with 2 guns blazing, blatantly taking the piss out of the whole premise and approach of the research.
Nice one Rob.
In my defence, I did think the research was questionable … both in terms of approach and in findings … but I could definitely of handled my response with a greater level of professionalism, let alone maturity.
And yet it gets worse …
You see every year, BBDO global do some sort of questionnaire to strategists about the trends they think they’ll see coming in the upcoming year.
While Colenso is part of BBDO, we never think – or act – as if we are and, to be fair to BBDO, they never ask us to be and generally leave us alone.
This is all my way of trying to explain why I used a tone in my answers that sounds so piss-takey you’d imagine they’d want to have me buried in a dark whole, let alone my answers.
And yet they then went and ran it all over social channels.
All. Over.
Which means I admire their lack of judgement but question their standards.
Unless, of course, it was an attempt to get me sacked … which would totally make sense.
I So to anyone I’ve ever worked with – or for – I am sorry.
I know it’s too late.
I know I should have known.
I know I’m not going to change.
But – finally – I appreciate I am a fucking nightmare.
[I’ve never been so glad to have comments off. And I will be ignoring the impending emails, ha]
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Colenso, New Zealand, R/GA
Come on, you didn’t think I was not going to come back, did you?
I’m the cockroach of blogs. And advertising. And music. And good taste.
Besides, I really would love this blog to hit 21 before I blow it up.
Whether it will make it that long is anyone’s guess.
Whether I will make it that long is anyone’s guess.
But I’m going to give it a go because I’m annoying and pathetic like that … which means you still have 4 years to go.
I bet that feels so long away doesn’t it?
Probably as long as its feels you were enjoying the festive holiday season … but I do hope you had a good one.
I know I did.
Not just because in NZ we get a long time off.
Nor that in NZ people genuinely leave you alone.
But because I got to spend quality time with the family and that makes me enormously happy.
[I also got plenty of time to play video games, but that might ruin the ‘good husband/father/cat slave’ image I’ve tried to build up in this post]
That said, I’m back, feel fully rested and am raring to go.
I’ve also come back to 2 new/old brilliant planners in my team.
I say new/old, because they’re new to Colenso but old to me.
Martin and Meg were with me at R/GA in London and they’ve now come to be with me in NZ.
I say ‘with me’, but we all know the real reason they came was because they wanted to escape the madness of the UK. But that aside, I’m absolutely thrilled and – slightly overwhelmed/shocked – that they trusted me enough to come and deal with my bullshit all over again. What wonderful fools. So with them – and Shelly, who joined from the UK in December – the team is even more of a gang of talented misfits and that makes me happy and very, very excited for the mayhem we can cause.
I appreciate this is a massively indulgent post, but it is my blog and as I’ve still kept the comments off, I’ll assume you’re OK with it. Even though I’m pretty sure this will ignite the daily abuse of emails to start again from Andy, John, Dave and Baz [but sadly not you Lee or George], all telling me I’m only fooling myself.
Unfortunately for them, as far as I’m concerned that’s the only way to live.
See you tomorrow, with a killer of a post. And by killer, I mean you’ll want to kill yourself. Or me. OK, definitely me.
Ta-ra.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Brand Suicide, Campaign Magazine, Chris Jaques, Colenso, Communication Strategy, Creative Development, Creativity, Culture, Planning, R/GA, Wieden+Kennedy
I have always found it rather amusing that occasionally the industry press has shown an interest in what I’m doing – or done.
Even now, my first reaction is, “don’t you mean the other Rob Campbell, who started RKCR Y&R?”
And while occasionally the answer is, “yes, we do mean him” … I have approached any interaction with my tongue, generally in my cheek.
Hence I’ve said if I was a Star Wars character, I’d be Darth Vader.
I’ve felt fine writing sarcastic responses to discipline assassination.
And I showed no shame saying the word ‘wank’ in response to a new business win.
To be fair, Campaign Magazine – where a lot of this madness took part – played their part in the relationship by running pieces questioning if my wife was real and if I was having an affair with a reindeer.
I say all this because a friend sent me something he had just found in an old edition of Campaign in Asia …
Apart from the fact that I was at Y&R Asia 16 years ago, so I’m wondering why on earth anyone would keep a copy of Campaign that long … it did make me smile.
Yes, I used to use the word ‘toptastic’ a lot.
A. LOT.
And yes, I can absolutely see myself saying that, even though I LOVED Mediaworks and would do it again in a heartbeat.
But more than that – and I appreciate how egotistical this makes me sound – it was nice to see a bit of humour in an industry that is quickly going up its own arse.
Yes, what we do is important.
Yes, we need companies to recognise we care about their longterm wellbeing.
But for an industry that is supposed to understand how to connect commerce to culture … this overly serious, overly complex, overly monotone approach to all we do isn’t helping.
I’m not suggesting we shouldn’t take what we do seriously, but maybe if we stopped taking ourselves so seriously – so we can resonate with culture rather than patronise them – we may end up with better work and better results.
And by god, could we do with that.
Though I appreciate this may simply be my attempt to reframe my industry ridiculousness as professional, so should Otis ever see it, he won’t think his Dad was a total lunatic.
Maybe.
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National holiday on Monday, so see you Tuesday. That is if anyone reads this blog anymore – I have no idea. [Which is probably a very good thing, ha]