Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Cannes, Colenso, Creativity, Culture, Paula, WARC
I was talking to a friend of mine recently about the ad industry and the challenges it faces.
Specifically about how we are now bathed in for-profit processes and research methodologies that promise us access to ‘risk free success’ and yet we continue to struggle.
Why?
Well of course there are a lot of reasons for it.
+ Costs.
+ Technology.
+ Restructuring.
+ Holding companies.
+ Tech company power.
+ Procurement departments.
+ The rise of social influencers.
+ A lack of ongoing, formal training.
+ Underinvestment in hiring/keeping talent.
+ Too much one-size-fits-all outsourced training.
+ The lack of influence marketing has within organisations.
+ The devaluation of experience in favour of social popularity.
+ A lack of understanding about how creativity works at a client level.
+ The gullibility of organisations that think there is a ‘risk-free success’ model.
But on top of that, there was another thing we touched on – how the amalgamation of all these issues is increasingly robbing the joy out of what we do.
Yes, I appreciate our job is about helping clients achieve their commercial goals so you may ask, “who cares if you enjoy what you’re doing”, but here’s the thing, joy creates commercial and creative possibilities.
I don’t mean that simply in terms of effort, I mean in terms of what comes out at the other end.
The stuff that people feel even if they can’t explain why.
Like this.
Or this.
Or even this this.
Now I should be clear that when I say ‘joy’, I don’t mean happy-clappy-hippy-shit … I mean a sense of fulfilment of doing something really well.
Not because you followed a ‘for profit’ dot-to-dot methodology by someone who has never actually made the work, but because of your vision and ambition that was shaped, crafted and influenced through the blood, sweat, tears, belief and laughter of what you – and other talented souls – made together.
And it was at this point I realized I’d made a terrible mistake with the presentation Paula and I did at Cannes for WARC.
Because while those 150+ slides [as seen above] claimed to be about ‘The Secrets Of Strategy From Artists Who Only Live Creatively’ … it wasn’t.
It was a talk on how to be creatively fulfilled …
Maybe we all need to talk a little more about that.
Not just because fulfillment can keep – and attract – the best talent to stay in the business for longer … not just because it actively drives and encourages commercial success for the clients we work for … but because for all the brilliant things AI can do, it can’t compete with the infectious, limitless, power and potential of fulfillment.
Because it will never understand it, let alone be able to do it.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Dad, Education, Eye, Health
As some of you know, I have had a serious eye problem since the beginning of the year.
What makes it worse is that it has affected the eye that was once my ‘good eye’.
Over the past 6 months, I’ve had all manner of drugs, tests and specialist visits and unfortunately, it keeps finding new things wrong with it rather than fixing the things we knew were wrong.
It’s pretty shit to be honest, but one thing happened a few weeks ago that made me laugh.
So I’m at the surgeons and they discovered the pressure in my eye was at an extreme high.
In a matter of weeks, it had risen 300% without any clear indication why. They immediately took action, administering all manner of new drugs to try and bring it under control as the ramifications of leaving it could be permanent blindess.
In typical ‘Campbell luck’ fashion, when they first re-checked the results – post first medication – the pressure had actually risen. That really freaked them out and were getting ready to send me to the hospital for an operation to relieve the pressure. But after another check 20 mins later, they saw it was starting to take affect.
Slowly, but as my surgeon said, “any decline is a good decline”.
Eventually things calmed down enough for them to feel good to send me home for a few days before getting me in to check the results again. To increase the odds of things going in the right direction, they gave me some additional meds and said:
“They will make you very sleepy and increase the odds of you needing the lavatory”.
I burst out laughing and said, “that’s an unfortunate combination” to which they looked at me confused.
After what felt like minutes, they laughed before telling me they’d never thought of that before.
Now I am not knocking them – they’re amazing and doing all they can to save my sight – but it did remind me of 2 things I’ve learned over the years.
The first is that very smart people are often a bit stupid outside of their field of excellence.
The second is a quote by the actor, Peter Ustinov who said:
“The people who reach the top of the tree are those who haven’t got the qualifications to detain them at the bottom”.
So much in life seems to be focused on only valuing the ‘academically smart’.
I get it, we need them. They’re brilliant and can do things that few could ever do – regardless of the amount of training.
Doctors.
Scientists.
Engineers.
You definitely don’t want any Tom, Dick or Harry taking on work like that.
But by the same token, there are people who have another set of skills that are just as worthy of respect.
An ability to do things that a doctor, scientist or engineer could never do – and yet has real value and benefit to the rest of us.
I don’t mean ‘everyday generalists’, I mean people with a level of skill and/or craft that represents real ability.
In life we need both groups of people … the academically smart and [for want of a better term] the life smart.
Both offer value and skills to who we are and how we live.
Both do things that the others couldn’t do and probably couldn’t imagine doing.
At a time where more and more companies will only hire those with ‘a degree’, it’s worth remembering that while education is hugely important and valuable we should – like the ad industry – make sure we’re not forgetting to evaluate and value those by what they have done, not simply what they know, because as my old man used to say:
“Talk is easy, action is hard”.
Filed under: A Bit Of Inspiration, Advertising, Airports, Apathy, Attitude & Aptitude, British, Business, Cars, Corporate Evil, Crap Products In History, London, Luxury
Recently, while walking through Heathrow Airport, I saw this:
Put aside the fact these airport shuttles seem to be for either the elderly, the late or the self-important … why the fuck do they need to have one that looks like the bastard lovechild of Liberace and Elton John’s cars from the 1970’s?
Is it a special edition thing?
Is it an business class, collab thing?
Is it a alarming lack of taste thing?
Or is it a tourist thing?
I could kinda understand if it was for tourists as I can imagine it would be very appealing for Americans of a certain age.
But even then, it’s still pants – exemplified by the fact it has a number plate that represents the name of the company who made/drives it.
And that’s before I point out the British Car Industry – that this thing is probably trying to leverage – is, at best, on its knees or, at worst, owned by everyone other than the Brits.
For fucks sake, is there no end to what we will make ‘status’?
What next … lifts?
I’d rather have a lifetime flying Ryan Air than one trip in that pile of gold shite.
Hell – to paraphrase a very old joke – I’d rather be seen coming out the back of a sheep than the back of that, which not only captures just how ridiculous I find an ‘upper class’ milk float at an international airport but also how too many companies confuse charging a ‘premium price’ with being a ‘premium product’.
Or as my friend, George, calls it, ‘corporate status delusion’.
Filed under: A Bit Of Inspiration, Advertising, AI, Attitude & Aptitude, Communication Strategy, Crap Campaigns In History, Creativity, Culture, Emotion, Empathy, Humanity, London, Technology
While I was in London, I saw this:
What the actual fuck?
The worst thing is I can imagine they’ll get lots of enquiries … probably from companies who are very vocal on saying ‘their staff are their greatest asset’.
But as we know, the companies that shout the loudest about their people are often the ones who are the worst offenders of them. Like some supercharged gaslighting trick, except everyone knows what they’re doing.
The bit I find confusing though is who do these companies think will be their future customers if they are shedding jobs in favor of AI?
Who is going to have the money and why the fuck do they think those who do, will spend it with them when there is a distinct lack of customer care, craft or consideration?
AI has incredible possibilities, but the scary thing is most companies like it because they see it as being able to do the same things they’ve always done, just cheaper or faster.
That’s it.
What these companies fail to realise is that if their products and operations can be replicated this easily, then they may not be that good in the first place.
I’m seeing this everywhere – especially in advertising.
Agencies and clients banging on about how they have used AI to create an ‘ad’ that would have cost millions before – without once stopping to realise that not only is it something we have seen millions of times before, but while the ad may be visually rich, it is also fucking shit.
Sure, it’s early days … but that so many people are focusing on the optimization of the technology rather than the possibilities of it is tragically sad. But then – as I’ve talked about a bunch in the past – I have always been more alarmed by the people behind the tech than the tech itself.
Maybe this is why my client – the biggest investor in luxury and street culture fashion on earth – believes the future of luxury will be built around personal service. Not the illusion of personal service … but the engagement and interaction with real humans.
Highly trained, highly experienced, specialists.
That doesn’t mean they don’t see the value and power of AI … they do. It’s just they recognize that you can’t claim value when you’re doing everything you can, on the cheap. And yet so many brands forget that … mistaking a premium price for a premium product. Until they find out by the actions, choices and behaviours of the people.
Technology is amazing and nothing is possibly more amazing than AI.
It has the power to liberate opportunities we’ve never imagined.
It can enable and facilitate whole new ways of working and creating.
It will provide an outlet for people who have been overlooked for decades.
This is all incredible and important stuff.
But if companies increasingly see it as a way to cut costs to drive short-term gains … then frankly, not only do they deserve all they will get, they need to realise they are the embodiment of Artificial Intelligence.
So to the people behind Artisan … go fuck yourself.
Said with love. Human love.
Filed under: Attitude & Aptitude, Auckland, Colenso, Colleagues, Comment, Fast Food, Food, Happiness, Health, India, Pizza
As many of you know, I’ve been on a health kick for about 18 months or so and in that time, I’ve managed to lose over 47kg.
Despite that …
Despite being very careful with what I eat.
Despite me noting down in an app every single item I put in my gob.
I never am in doubt how easily I could go back.
Maybe not to what I was, but definitely far from where I am.
Of course I allow myself some treats every now and then …
I have a whole loaf of sourdough, salted butter and jam on my birthday for example.
And now – when I go out for an occasional nice dinner – I may actually have things I enjoy rather than denying myself, in the knowledge it won’t happen very often.
But a few weeks ago, I found myself working late and needed dinner. If I’m being honest, it’s been A LONG TIME since I’ve grabbed food while working in the office … but I had my brilliant colleague, India, with me and we’d been talking about a place up the road that owns another place which serves some of the best pizza I’ve ever had.
EVER. HAD.
So off we went to Farina to go get some pies before we sat down to some late night work.
In my defense, I’d basically eaten nothing the whole day, so I was starving.
Plus I knew we had hours of work ahead of us and it was a cold, rainy night.
But while that is all contextual evidence, it doesn’t hide the fact that as soon as we were handed our pizza boxes and stepped out of the restaurant … this is what happened.
Yep, I was into it like a shark in a kids paddling pool.
Worse, I almost cried when I had fully demolished it.
Not just because it was so good – and it was SOOOOOO good – but because, like a shark who had tasted blood – my body had been reminded how fucking great ‘not-so-great-food-for-you’ is and I have to talk myself every day from going in and having another.
I don’t.
But I could.
Which is why when people talk about losing weight, the reality is that’s the easy part … it’s keeping the fucker off that’s the hardest thing. And that delicious circle of pepperoni pizza I shoved down my gob in the blink of an eye reminded me both how well I’ve been doing, but also how easily I could give it all up if I let myself.
And given Farina is 5 minutes walk from the office, that means I am currently the strongest man in the World.