Filed under: A Bit Of Inspiration, Advertising, Airports, Apathy, Attitude & Aptitude, British, Business, Cars, Corporate Evil, Crap Products In History, London, Luxury
Recently, while walking through Heathrow Airport, I saw this:
Put aside the fact these airport shuttles seem to be for either the elderly, the late or the self-important … why the fuck do they need to have one that looks like the bastard lovechild of Liberace and Elton John’s cars from the 1970’s?
Is it a special edition thing?
Is it an business class, collab thing?
Is it a alarming lack of taste thing?
Or is it a tourist thing?
I could kinda understand if it was for tourists as I can imagine it would be very appealing for Americans of a certain age.
But even then, it’s still pants – exemplified by the fact it has a number plate that represents the name of the company who made/drives it.
And that’s before I point out the British Car Industry – that this thing is probably trying to leverage – is, at best, on its knees or, at worst, owned by everyone other than the Brits.
For fucks sake, is there no end to what we will make ‘status’?
What next … lifts?
I’d rather have a lifetime flying Ryan Air than one trip in that pile of gold shite.
Hell – to paraphrase a very old joke – I’d rather be seen coming out the back of a sheep than the back of that, which not only captures just how ridiculous I find an ‘upper class’ milk float at an international airport but also how too many companies confuse charging a ‘premium price’ with being a ‘premium product’.
Or as my friend, George, calls it, ‘corporate status delusion’.
Filed under: A Bit Of Inspiration, Advertising, AI, Attitude & Aptitude, Communication Strategy, Crap Campaigns In History, Creativity, Culture, Emotion, Empathy, Humanity, London, Technology
While I was in London, I saw this:
What the actual fuck?
The worst thing is I can imagine they’ll get lots of enquiries … probably from companies who are very vocal on saying ‘their staff are their greatest asset’.
But as we know, the companies that shout the loudest about their people are often the ones who are the worst offenders of them. Like some supercharged gaslighting trick, except everyone knows what they’re doing.
The bit I find confusing though is who do these companies think will be their future customers if they are shedding jobs in favor of AI?
Who is going to have the money and why the fuck do they think those who do, will spend it with them when there is a distinct lack of customer care, craft or consideration?
AI has incredible possibilities, but the scary thing is most companies like it because they see it as being able to do the same things they’ve always done, just cheaper or faster.
That’s it.
What these companies fail to realise is that if their products and operations can be replicated this easily, then they may not be that good in the first place.
I’m seeing this everywhere – especially in advertising.
Agencies and clients banging on about how they have used AI to create an ‘ad’ that would have cost millions before – without once stopping to realise that not only is it something we have seen millions of times before, but while the ad may be visually rich, it is also fucking shit.
Sure, it’s early days … but that so many people are focusing on the optimization of the technology rather than the possibilities of it is tragically sad. But then – as I’ve talked about a bunch in the past – I have always been more alarmed by the people behind the tech than the tech itself.
Maybe this is why my client – the biggest investor in luxury and street culture fashion on earth – believes the future of luxury will be built around personal service. Not the illusion of personal service … but the engagement and interaction with real humans.
Highly trained, highly experienced, specialists.
That doesn’t mean they don’t see the value and power of AI … they do. It’s just they recognize that you can’t claim value when you’re doing everything you can, on the cheap. And yet so many brands forget that … mistaking a premium price for a premium product. Until they find out by the actions, choices and behaviours of the people.
Technology is amazing and nothing is possibly more amazing than AI.
It has the power to liberate opportunities we’ve never imagined.
It can enable and facilitate whole new ways of working and creating.
It will provide an outlet for people who have been overlooked for decades.
This is all incredible and important stuff.
But if companies increasingly see it as a way to cut costs to drive short-term gains … then frankly, not only do they deserve all they will get, they need to realise they are the embodiment of Artificial Intelligence.
So to the people behind Artisan … go fuck yourself.
Said with love. Human love.
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Colenso, Health, Si Vicars
A few weeks before I left for Cannes, Colenso Towers experienced a dose of gastro that took half the agency out.
I don’t know who was patient zero, but I have my suspicions [Augustine, cough cough] but after bravely fighting against the virus, I too was eventually taken down – resulting in me feeling utterly terrible at home for a few days.
But not as terrible as the plumbing system in Auckland must have experienced that week.
Or my local supermarket, where I went to buy some fruit, and then – to my utter mortification – start vomiting as soon as I walked in. Whether I can ever show my face in there again is in question, but it does show how utterly ill I was.
How everyone at Colenso was.
But the thing that is special about the place is that it’s full of great humans who happen to be creativly talented. So rather than everyone trying to be some macho, toxic bullshit – people are genuinely compassionate about others. Even towards me, which is bordering on bonkers.
No one sums this up than Simon Vicars, our CCO.
What can I say about the man that I have not written before?
Put simply, Si is horrifically talented … disgustingly brilliant and outrageously decent.
OK, so he can also be a mischievous bastard, but he does it with such a warm smile you find yourself thanking him for his abuse – which now I come to think of it, is next-level toxic manipulation. But let’s put that aside for now as it ruins the rest of this post … but the fact is, when I was at home feeling like death, Si checked in on how I was.
More than that, he checked in on the weekend when he could/should have been spending it with his own family.
OK, it was just a text.
In fact it was just a text comprising of 4 words.
But as he is one of the industries most awarded writers, you know those 4 words really conveyed compassion, concern and care.
Or that’s what he will likely argue at the HR tribunal.
Love you Si … you delightful freak.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Complicity, Confidence, Corporate Evil, Creative Development, Creativity, Culture, Process, Systems
I recently saw this quote from Rick Rubin:
While he is referring to band dynamics, what he is really talking about are the conditions needed to create something special.
The reason I say this is there’s not enough talk about this.
What I see being continually pushed is a focus on processes, systems, models and tools – and while they are very important, they are far more about delivering consistency or amplification of something special rather than the actual creation of it.
Because that tends to come much earlier in the piece.
Something born from humans rather than systems.
Because the most powerful path to creating something special comes from working with people you trust.
Not necessarily like, but trust.
People with taste, ability and a willingness to hold each other to account to standards while also taking shared responsibility for helping achieve and deliver it.
It’s as true in organisations as it is in bands.
And yet many companies to ignore this because they don’t want to ask themselves the tough questions … face the hard truths … so they create an environment of co-dependency, where no one questions each other because they don’t want to be questioned themselves.
It’s a slow walk towards mediocrity … and yet that is often preferable because consistency is more valued than possibility.
That’s not entirely the leaderships fault, because that’s also what shareholders want, so we end up in this crazy situation where
‘good enough’ is preferable to trying to create something truly good.
On one level I get it.
Truly good is hard.
It can cost a fortune.
And after all that work, you still may not make it happen.
However, while there are no guarantees what you make will be truly special … the one thing I know is the more you create an environment where talented people are with others they trust, the more likely you are to create something even a ‘proprietary process’ never will.
And if we don’t aspire to that, what’s the point of doing anything?
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Awards, Birthday, Bonnie, Cannes, Cliches, Comment, Creativity, Culture, Jill, Otis, Paul, Paula, WARC
So, I’m back.
And I survived.
Better yet, the family … pooch … and my colleagues seemed relatively happy to see me, which is a massive win.
Plus the people with the birthdays, had good ones. Albeit maybe because I didn’t get to share it with them.
Anyway, Cannes was interesting.
I have a very weird relationship with it because while I love hearing great people talk … looking at some incredible work and seeing old friends, I do hate a lot of ‘the scene’.
The indulgence.
The egotism.
The excess.
That said, so much of that is now coming from people and companies who work in consultancies, tech, research or big multinationals – rather than ad agencies or companies who practice creativity in the truest sense of the word. Part of that is because they’re the only ones who can afford it … but it also reveals a chink in their ‘armor of confidence’. Evidence that for all their smarts, they’re desperate to feel admired, liked, wanted … without ever realizing their American Psycho approach to life attracts derision more than attraction.
At least for me.
I often wonder if all industry conference get-togethers create this sort of energy.
Do dentists/analysts/publishers [delete as appropriate] start to convince themselves they’re the Masters-Of-The-Universe when all packed tightly into one room?
As I said, Cannes is brilliant for the talks, the creativity and the ability to reconnect with old friends.
It’s nice to see a celebration of what we do when so often it faces a barrage of abuse from people who wouldn’t know creativity if it smashed them in the face.
But the vulgar displays of excess are less attractive to me.
As are the giant ads from tech/consultancy companies which are trying to position themselves as creative but end up demonstrating they’re the total opposite.
At least that’s slightly amusing, especially because you know it took them 6 months of board approval/design to make it happen.
But I digress …
I’m back.
I had a good time.
I’m thankful to WARC and Paula for making it happen.
I’m very happy to have seen some old friends after years.
But – unfortunately for you – I’m ready to write more blog bollocks.