Sometimes, The Greatest Gift Is ‘Perfect Timing’ …
June 4, 2026, 6:15 am
Filed under:
2024,
A Bit Of Inspiration,
Attitude & Aptitude,
Clients,
Collaboration,
Comment,
Complicity,
Conformity,
Consultants,
Culture,
Marketing,
Marketing Fail,
New Zealand,
Outdoor,
Planes,
Professionalism,
Research,
Strategy So yesterday I wrote a post about Air New Zealand’s frequent flyer ‘air points’ promotion.
I pointed out how I don’t think they understand the real needs, wants and motivations of their top tier passengers and that it doesn’t matter how much data you have, if you don’t understand what it’s really saying, it’s useless.
Worse … it’s commercially dangerous.
Especially if you choose to ignore 2 consistent ‘hidden’ traits of humans:
1. All of us have areas of hypocrisy.
2. Most people tell you what they think will help protect their beliefs rather than reveal them.
I ended the post asking how the hell could they get so many key elements wrong for such an important relaunch … suggesting the research company they used looks like they spent too much time with the data and not enough – if any – with actual customers.
So imagine my surprise – and delight – when last night, I received this:
Not sure this is the best ‘ad’ for Kantor.
Or the research industry, to be honest.
And just before I get any hate, I have a lot of time and respect for the research industry – when it’s does properly and well. But frankly, we’re witnessing far too many focusing their efforts on how to ‘optimise’ their efficiency [read: using AI and bots] and redefine their position [read: being consultants rather than informants] the the work coming out ends up – ironically – making us ask more questions than have greater understanding.
Don’t get me wrong, I know research is not perfect – what the hell is?
I also appreciate that any research is better than none.
However when companies act like they – and only they – have all the answers, then they better be OK with owning their mistakes … because if they don’t, they’re no longer valuable to business, they’re a danger to it.
I get we live in a time of corporate hutzpah – where no one must show any weakness or vulnerability – but what that also means is we’re living in a time of Emperor’s New Clothes and we all know how that turned out.
We’ve Never Needed A Better Looking World …
May 13, 2025, 7:15 am
Filed under:
A Bit Of Inspiration,
Advertising,
Art,
Brand,
Creative Development,
Creativity,
Culture,
Design,
Great Ads In History,
Outdoor I love outdoor.
Well, good outdoor.
From the madness of selling glue to igniting football pride … there’s been some incredible use of the medium.
Or should I say, incredible demonstration of design.
But for years – we’ve had the opposite of that.
Poster sites being treated like retail brochures.
Where a brand crams in as many words, visuals and sales cue as is physically possible with the space available.
Designed to satisfy the sales department and board of directors rather than their audience or even the environmental context.
But recently we have started seeing a return to what great outdoor is.
How wonderful are they?
They say so much without having to say so much.
Sure, both of these examples are for brands that have a clearly established position and role in their particular categories – but let’s be honest, there’s loads of brands who have achieved that and still make utter shit outdoor. Well, utter shit everything.
But these …
Well, for me, they’re perfect examples of brilliant advertising.
Brilliant, outdoor advertising.
Singular. Simple. Striking.
It’s beautiful.
But more than that, it’s effective.
Demanding your attention rather than pushing it away.
Fuck, it makes the streets feel like a gallery rather than a supermarket.
I hope it continues. I hope it symbolizes a move away from the blinkered and extreme adoption of certain ‘for profit’ marketing practices, that are far more about holding your place within a category than rising your brand beyond it.
So here’s to those who choose to fill the streets with imagery that makes people feel something, understand something and get something.
Because if you’re using billboards to detail all the rational reasons why people should want what you do, you need to accept you’re basically admitting you don’t have anything people really will care about hearing.
Filed under: 2024, A Bit Of Inspiration, Attitude & Aptitude, Clients, Collaboration, Comment, Complicity, Conformity, Consultants, Culture, Marketing, Marketing Fail, New Zealand, Outdoor, Planes, Professionalism, Research, Strategy
So yesterday I wrote a post about Air New Zealand’s frequent flyer ‘air points’ promotion.
I pointed out how I don’t think they understand the real needs, wants and motivations of their top tier passengers and that it doesn’t matter how much data you have, if you don’t understand what it’s really saying, it’s useless.
Worse … it’s commercially dangerous.
Especially if you choose to ignore 2 consistent ‘hidden’ traits of humans:
1. All of us have areas of hypocrisy.
2. Most people tell you what they think will help protect their beliefs rather than reveal them.
I ended the post asking how the hell could they get so many key elements wrong for such an important relaunch … suggesting the research company they used looks like they spent too much time with the data and not enough – if any – with actual customers.
So imagine my surprise – and delight – when last night, I received this:
Not sure this is the best ‘ad’ for Kantor.
Or the research industry, to be honest.
And just before I get any hate, I have a lot of time and respect for the research industry – when it’s does properly and well. But frankly, we’re witnessing far too many focusing their efforts on how to ‘optimise’ their efficiency [read: using AI and bots] and redefine their position [read: being consultants rather than informants] the the work coming out ends up – ironically – making us ask more questions than have greater understanding.
Don’t get me wrong, I know research is not perfect – what the hell is?
I also appreciate that any research is better than none.
However when companies act like they – and only they – have all the answers, then they better be OK with owning their mistakes … because if they don’t, they’re no longer valuable to business, they’re a danger to it.
I get we live in a time of corporate hutzpah – where no one must show any weakness or vulnerability – but what that also means is we’re living in a time of Emperor’s New Clothes and we all know how that turned out.