Filed under: Attitude & Aptitude, Crap Marketing Ideas From History!, Customer Service, Marketing Fail
So a little while ago, I was flying on DELTA from NYC to LA.
As I was settling in for my 5 hour flight [that turned into a 10 hour trip, which is a story for another day] I reached for the headphones so I could enjoy my new luxury of watching a movie uninterrupted.
So imagine my surprise when I found this …
Maybe it’s just me, but I find the most unhygienic thing about airline headphones is the fact they’ve been on other people’s ears so for the life of me, I don’t understand why Delta put plastic around the cord.
And before you say ‘it’s to keep the wire together’, that’s not true because when you ripped off the little blue bag, the wire was held together with one of those plastic tags.
Which begs the question, why the hell did they cover up the one thing that doesn’t need covering up.
Or said another way, why the hell do Delta think their passengers are more concerned about the hygiene of the headphone socket than their ears?
Lee … any ideas or is this one of those ‘no comment’ moments?
19 Comments so far
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In your business class seat with business class headphones?
Comment by DH August 15, 2017 @ 6:24 amThanks for pointing that out.
Comment by Rob August 15, 2017 @ 8:17 amKeeping you real. Or unreal.
Comment by DH August 15, 2017 @ 9:05 amMy biggest shock is they’re such no name headphones.
What is the world coming to?
Comment by DH August 15, 2017 @ 6:24 amYou have 1% potential Dave.
Comment by Rob August 15, 2017 @ 8:18 amIs that how you found them Robert? They weren’t contained in an additional outer layer?
Comment by Lee Hill August 15, 2017 @ 6:34 amYep … they were literally handed to me like that.
Comment by Rob August 15, 2017 @ 8:21 ambet you didnt fucking pay for that seat either. and you fucking whine about it. you dont know youre fucking born campbell.
Comment by andy@cynic August 15, 2017 @ 6:36 amwhoever doubled the length of your trip is my fucking hero.
Comment by andy@cynic August 15, 2017 @ 6:36 amIt was work. W-O-R-K.
Comment by Rob August 15, 2017 @ 8:18 amnice to see delta think their biz class twats are fucking idiots by labelling the headphones left and right in fucking huge letters.
Comment by andy@cynic August 15, 2017 @ 6:38 amand the answer to your question is no normal fucker wants to touch a cord the thieving 1%s fingers have touched. ears yes. spindly fingers no.
Comment by andy@cynic August 15, 2017 @ 6:39 amIf you were wondering Rob, that is called insight.
Comment by DH August 15, 2017 @ 6:42 amThat’s why you’re not a planner Dave.
Comment by Rob August 15, 2017 @ 8:19 amWhy does this matter to you when you travel with your personalised wi-fi enabled freebie headphones and anyway spend most of your flight taking surreptitious photos of your fellow pasengers?
Comment by John August 15, 2017 @ 6:40 amyes campbell, answer doddsys fucking point and stay unfashionable. go on.
Comment by andy@cynic August 15, 2017 @ 6:52 amI suspect he’s applying for his UX guru badge.
Comment by John August 15, 2017 @ 7:41 amI plead the 5th. [Am I allowed to do that?]
Comment by Rob August 15, 2017 @ 8:19 amI guess the diet coke wasn’t cold enough either
Comment by northern August 16, 2017 @ 3:28 am