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I recently got in to a debate with someone who said agencies shouldn’t be proactive.
Their reasoning was that when you adopt this approach, client’s basically get a great idea and don’t pay for it.
He also said that when you take into account the time it takes to develop these ideas, the overall cost is huge.
What a fool.
Given most agencies can’t make money on the work they’ve actually been briefed to do – and most of them lose up to 20-30% of their annual income through natural movement and change – the reality is to survive in adland, let alone thrive, means you have to continually find ways to create additional income and one of those ways is creating opportunities rather than sitting back and waiting for the bi–annual brief to come through.
A good place to start is with your existing clients.
Too many people think that because the business is already with the agency, they have all the budget the client has – however apart from the fact that is hardly ever the case, especially as most company departments have significant budgets of their own that you should/could be leveraging – letting clients see how hungry, enthusiastic and focused you are about their business – both in terms of their short and long term issues – helps create stronger relationships, trust and, most importantly, creative opportunities.
I’m not suggesting you go off and spend ridiculous amounts of cash developing ideas – even though in pitches, most agencies are happy to do that despite probably having much worse odds of success than a bit of proactive work – I’m simply saying spending some time on a regular basis pulling together some thoughts and ideas … thoughts and ideas based on issues you know they have or that you’ve found that they have – is not commercial stupidity, it’s commercial sense.
I recently re-read something John Dodds wrote about me on his blog and the last comment I made about ‘keeping existing clients coming back’ is still what I believe is the lifeblood of opportunity and creativity.
I’m no business guru but I do know opportunities very rarely land on your lap without a fuckload of work to create it so if you meet a guy who thinks pro-activeness is ineffectiveness, then I suggest you turn around and walk away because you’re either talking to someone who has never run their own business or made a pigs ear of it.
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Aren’t many of the things we enjoy and use the product of someone being proactive at some stage or time?
That might be someone inventing a new product or something more subtle, like an individual putting in hours of extra practice that they were not required to do.
You once told me being proactive was R&D for agencies. I still agree with you on that. Surely this guys views are the exception? For whoever works with him or her, I hope so.
Comment by Pete August 15, 2011 @ 6:44 amGiven the stuff agencies say is R&D and isn’t … being proactive at least focuses agencies on doing stuff for future benefit rather than purely PR Hype.
I still remember how many agencies went into Second Life when it was at it’s hyped-up best. They made grandiose claims and nothing came of it. They were sheep rather than leaders … and while I appreciate association and image are important, proactiveness can achieve the same thing, even more so if things come of it and then you can basically re-create the perception of your agency in a flash.
The secret is knowing the issue you have to tackle and deal with someone who has the authority to make it happen. If you don’t do either of these things, you’re literally wasting your time and money.
Comment by Rob August 15, 2011 @ 8:18 amfunny how this is coming from the prick who we never could trust to talk to clients about moolah because hed get so excited about the projects hed voulunteer to do them for free.
Comment by andy@cynic August 15, 2011 @ 8:29 amGood pseudo interview on John’s blog. I’d missed seeing that the first time round.
You put your business voice on when you gave that didn’t you. I can hear it without having to hear it.
Comment by Pete August 15, 2011 @ 6:47 amRob gave an interview that wasnt to the police? Oh, it was to John Dodds. Same thing.
Comment by Billy Whizz August 15, 2011 @ 7:13 amit was bad enough doddsy met campbell in public. now this? fuck me, what has happened to him?
Comment by andy@cynic August 15, 2011 @ 7:58 amWhat about me? I publically associated myself with him in a way that can last forever. F O R E V E R !!!
Comment by Rob August 15, 2011 @ 8:19 amIt was a long time ago, I was naive and impressionable.
Comment by John August 15, 2011 @ 5:35 pmYou forgot to mention you were in a debate with God.
Comment by DH August 15, 2011 @ 6:50 am(Not Andy, the other one)
Wasn’t god being proactive when he made the planet?
Comment by Pete August 15, 2011 @ 6:52 amGood point but I could argue that proves the other guys point more than Rob’s.
Is god a he? Sexist.
Comment by DH August 15, 2011 @ 6:54 amI think God has to be a man. Only a man would take so long to finish something he has started. Like my Uncle and tiling his bathroom wall. He’s up to to the 10th year without it being finished now.
Comment by Rob August 15, 2011 @ 8:20 amobviously not me. i never talk shit and i never enter any sort of fucking conversation with campbell.
Comment by andy@cynic August 15, 2011 @ 7:59 amIf you manage it properly, being proactive has almost limitless upside. It’s certainly more cost effective than the pitches most agencies blindly throw themselves in to. Was this person senior? Surely not, though I can’t imagine someone just entering the industry saying such a thing either. Only a lawyer might think in such a way. The fact you have to write this post is frightening. The reason behind it. alarming.
Comment by George August 15, 2011 @ 7:02 amstop being so fucking sincere and deep. just say “the guy is a fucking cock”. youll feel better for it and i wont think i was in business with a man who had his fucking prude head up his arse.
Comment by andy@cynic August 15, 2011 @ 8:02 amSwearing is the action of the desperate.
Comment by George August 15, 2011 @ 9:20 amnot swearing is the action of the fucking pussy.
Comment by andy@cynic August 15, 2011 @ 9:52 amWho is this idiot?
Not Rob, the other idiot.
Comment by Billy Whizz August 15, 2011 @ 7:15 amfirst of all why were you talking to this prick?
second of all, why didnt you lamp this prick.
was he/she/it in advertising? im guessing they were so they are either some burnt out fucker who should just go to sleep in their coffin and be done with it or someone so fucking high up they dont know the shit their minions have to pull to ensure they get their 7 figure fucking bonus every fucking year.
and if some fucker keeps taking the work without ever paying for it, then you should look at how youre pitching the fucker or what the fuck they are paying for and work out if your proactive shit is good shit or a fucking pile of wank shit.
we wouldnt have fucking fire without some bastard being proactive. what you do with the idea afterwards is the fucking clever bit. its like pitching. winning the business is the easier part compared to fucking keeping it and profiting from it. even more so if you dont want to churn out shit or force your fucking staff to work 19 hours a day with no fucking lunch break.
Comment by andy@cynic August 15, 2011 @ 8:11 amI was feeling generous.
Comment by Rob August 15, 2011 @ 8:21 amfeeling italian more like.
sorry mrs c.
Comment by andy@cynic August 15, 2011 @ 8:29 amNo one can really think like that can they?
Comment by Bazza August 15, 2011 @ 10:16 amPut it this way, millions of people thought George W was a wise choice so the answer appears to be a definitive YES.
Comment by Rob August 15, 2011 @ 12:41 pmI like this quote of W.Bernbach : “In this very real world, good doesn’t drive out evil. Evil doesn’t drive out good. But the energetic displaces the passive.”
Comment by TOTOinTrouble (@TOTOinTrouble) August 15, 2011 @ 12:50 pmHow do you get a passive businessman to create a £10 million business?
Give them a £20 million business and wait.
Comment by Lee Hill August 15, 2011 @ 1:37 pmNice rehash of an old joke. Or should I say – for legal reasons – nice “inspired by” joke.
Comment by Rob August 15, 2011 @ 1:51 pmReading your own cuttings is the epitome of what’s wrong with so many businesses, but so too is the belief that you have ideas to order.
If you’ve devoted even a small amount of time and intellect to understanding a business (be it your own or your clients’). new ideas will come to you periodically. The cost will be minimal.
You could store them in your bottom drawer ready for the next pitch, but it seems smarter to me to try to “sell” them in a raw undeveloped form to people with whom you’re already in business.
Smarter still, to do both.
Comment by John August 15, 2011 @ 5:28 pmasking a planning twat questions so you can put them on a blog is the epitome of a fucking idiot.
Comment by andy@cynic August 15, 2011 @ 8:57 pmLike I said, I was naive and impressionable. On the other hand, it was a way of getting him to do all the work.
Comment by John August 15, 2011 @ 11:07 pmas good as that might sound, he fucked you much more than you fucked him. admirable fucking attempt, you just cant beat pure bastard evil.
Comment by andy@cynic August 15, 2011 @ 11:12 pmI’m going to show this post to some high class escorts and see if they fancy showing me some proactivity.
Comment by Billy Whizz August 15, 2011 @ 10:03 pmanother lonely fucking night beckons.
Comment by andy@cynic August 15, 2011 @ 11:09 pmWouldn’t that dilute their brand?
Comment by John August 15, 2011 @ 11:10 pmin about 7 fucking seconds i hear.
Comment by andy@cynic August 15, 2011 @ 11:12 pmGood idea. Sit in a bubble and do what you are told. That’s a great way to show your creativity and business skill.
!
Comment by Rob Mortimer August 16, 2011 @ 4:56 pm