… however having just read a report by a consultancy on Chinese audiences – which was not only utterly generalistic, but out-of-date – I felt I had to write this.
Especially as the Rubin quote is so perfect for it. So here we go …
If you only know your audience through their transactional data … if you only speak to your audience to hear what they think about you rather than understand what you don’t know about them … if you only talk about your audience in generalistic terms … if you only interact with your audience through a one-way mirrored room … if you only interact with your audience by outsourcing to a ‘for profit’ organisation … if you think your audience only care about you and what you do … if you think your audiences lives have remained the same for over a year … if you use international trend reports as a proxy for knowing what your audiences future habits and behaviours will be … if you only talk to the same audience in the same markets [once a year] … if you only care about how to get your audience to buy more of what you’re selling … if you call your audience “consumers” …
Then I assure you, you’re definitely talking down to your audience.
If you want them to respect you, start by respecting them.