As seen in a HK public toilet …
I think this ‘courteous vulgarity’ could be the new trend in CRM/customer service.
Let’s face it, with the amount of companies that give you cheap excuses whenever you enquire about something, this approach would be kind of refreshing – and even though you might not like the answer you get, at least you’ll know where you stand and be grateful for being treated with a modicum of respect.
I reckon this is the answer the banks have been looking for, don’t you?
