Just received this from Amazon …
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Greetings from Amazon.com.
You saved $1.00 with Amazon.com’s Pre-order Price Guarantee!
The price of the item(s) decreased after you ordered them, and we gave you the lowest price.
The following title(s) decreased in price:
Extras: The Extra Special Series Finale
Price on order date: $13.99
Price charged at shipping: $12.99
Lowest price before release date: $12.99
Quantity: 1
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A dollar?
A whole bloody dollar?
And that’s in US currency.
Whoppedobedoo, I’m rich beyond my wildest dreams!!!
Look it’s nice to know I have to pay less than I had originally been told – but with that level of saving, maybe they would have been better to keep quiet about it [so I’d “discover” it by myself and think they’re a great bunch of guys, even though in reality I doubt I’d of even noticed it] or simply sent an email that didn’t feel like they were stating I’d won the national lottery.
And that ladies and gentlemen is the problem with CRM – especially computerised CRM – because what they think [or want to think] is important to their customers is about as significant as a small dry fart after a plateful of Baked Beans.