The Musings Of An Opinionated Sod [Help Me Grow!]

Bill Gates Save My Cats Life …
December 19, 2007, 1:56 pm
Filed under: Comment

Bill Gates selling windows

As many of you know, I have a cat … a cat that has been hell-bent on destruction since we got her about a month ago.

One of her first ‘actions’ was to fuck up my Xbox 360 – however in one of the biggest shocks of the year, Microsoft have not only leapt to the rescue, but they’ve done it in a way that actually changes my attitude towards them. Abit.

Despite it being out of warranty, they’ve not only changed the console without any fuss – but they’ve given me an additional years guarantee as well as a months free [Gold] membership to Xbox Live.

Now that’s service … and it’s way, way, way better than what you get with Apple.

Talk about mindfucking!

I’ve said it many times before, but how a company treats a customer when things goes wrong is the single biggest opportunity to keep them as a customer in the future – and whilst many organisations just don’t ‘get it’, it would seem Bill Gates mob has not only understood, but put it into practice.

Thanks Microsoft … you’ve done good and not only is my Cat going to live another day, but my Christmas is not going to one of total boredom either:)

8 Comments so far
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Maybe I will finally find you on live this holiday!

Thats great though, they have improved their customer service dramatically over the last year or so.

Comment by Rob Mortimer

Are you reading that last sentence Jill?

Comment by John

What’s worse is she bought me a game to keep me ‘occupied’. Hell, I’m heading for a Hollywood marriage – over in 6 months, ha!

Comment by Rob

I don’t know where you find the time to get a bit of game playing action in.

Comment by Charles Frith

What do you mean Charles? This advertising thing is dead easy – all you have to do is say to some talented junior “Do This” and you can get down to serious game-playing-action. I suggest you follow the Cartman school of diplomacy and just tell people to ‘RESPECT MA AUTHORITY’ 🙂

Comment by Rob

you wouldnt be winding down for christmas by any chance would you?

how many fucking blog posts tomorrow, 69?

dont know youre born campbell.

Comment by andy@cynic

This post makes me miss my Live so much. I need to get the fucking internet back so I can smack you on Fifa08…


Comment by Age

rob supports nottingham forest. stevie fucking wonder could beat him age. theres no pleasure in victory when that happens. oh ok there is. smash the smug bastard 🙂

Comment by andy@cynic

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