The Musings Of An Opinionated Sod [Help Me Grow!]

Bill Gates Save My Cats Life …

As many of you know, I have a cat … a cat that has been hell-bent on destruction since we got her about a month ago.

One of her first ‘actions’ was to fuck up my Xbox 360 – however in one of the biggest shocks of the year, Microsoft have not only leapt to the rescue, but they’ve done it in a way that actually changes my attitude towards them. Abit.

Despite it being out of warranty, they’ve not only changed the console without any fuss – but they’ve given me an additional years guarantee as well as a months free [Gold] membership to Xbox Live.

Now that’s service … and it’s way, way, way better than what you get with Apple.

Talk about mindfucking!

I’ve said it many times before, but how a company treats a customer when things goes wrong is the single biggest opportunity to keep them as a customer in the future – and whilst many organisations just don’t ‘get it’, it would seem Bill Gates mob has not only understood, but put it into practice.

Thanks Microsoft … you’ve done good and not only is my Cat going to live another day, but my Christmas is not going to one of total boredom either:)

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