Filed under: Comment
So I was talking to a client yesterday about packaging [a subject I bloody love] and the discussion turned to a promotion I was involved with for Dutch coffee brand, Douwe Egberts.
About 8 years ago, we got a brief to develop an idea that would drive sales [how original] … however they were insistent anything we did had to be appropriate to the ‘essence of the brand’ – so they didn’t want to see any ‘left-field’ concepts and/or an over-reliance on brightly coloured ‘starbursts’, haha!
Anyway, given their brand idea was ‘A Relaxing Moment’ [I know, clichéd as fuck … but we inherited it so had to make of it what we could!] we decided that rather than do the bog-standard ‘WIN A HOLIDAY/BED/MASSAGE/WANK [mainly because loads of brands do that sort of thing [well, not the wank!] so it’s effectiveness is questionable PLUS you tend to be ‘buying’ customers rather than building any real loyalty] … the best thing we could do was find a way that PROVED Douwe Egberts created ‘relaxing moments’ rather than rely on cliché ‘lifestyle advertising’ and/or ‘borrowed interest’.
Well that was all well and good in theory … however we didn’t have the faintest idea what to do, so after poncing around for fucking ages, we finally came up with an idea that we liked.
To cut a VERY long story short, we got Bodum [the designer kitchenware company] to re-create all of Douwe Egberts outer packaging so that after use, it would become [dependent on the product purchased] a fashionable drinking glass, a tea-light holder, an aromatherapy kit and/or a vase – things that not only helped create ‘a relaxing moment’, but were items you’d actually want to keep/use.
Sure it increased overall packaging production costs – but the end result was a differentiated brand offering that returned – if memory serves me right – sales increase of around 40%.
[Of course the client who approved the idea left soon after and their replacement hated the concept so sacked us and went back to WIN A HOLIDAY/BED/MASSAGE/WANK … but that’s not important right now, hahaha]
Anyway, this got me thinking …
What if we pressured companies to stop talking about re-cycling and the environment … and pushed them to change their packaging so it could be used in an alternate manner when finished with?
I’m not talking about something crappy like a poopa-scooper or paper plate … but something that has real desirable appeal, like the Bodum stuff we did, but obviously appropriate to the individual brands consumer.
I know some brands out there do it … but it is still the exception and even then, quite often only part of a short-term promotion.
The thing is, it’s all too easy for brands to ‘talk’ about being ‘environmentally conscious but it doesn’t really mean much unless they prove it.
OK … making packaging recyclable is a good start, however [1] its often a small gesture and [2] the responsibility of the ‘recycling’ is still primarily on the shoulders of the ‘user’.
Maybe if we pushed companies to think more interms of REUSABLE rather than RECYCLABLE, then we’d be helping the environment [and the brand] to a far greater level than many of the current corporate practices could ever hope for – though I could be talking bollocks, afterall quite a few people this week have been saying as much, hahaha!
PS: Can someone tell me if South Australia still offers ‘money back’ for aluminium cans taken to a recycling bay?
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yes, they do, rob – 5c. and i think even bottles as well.
Comment by lauren August 17, 2007 @ 7:40 ami would also like to see reduce, reuse, refill and recycle. body shop used to sell refills, but don’t (because it cost them just as much) and it annoys me that i can’t go into my local cafe with my own mug and get them to fill it up to save on packaging altogether.
Comment by lauren August 17, 2007 @ 7:43 amand yes, i know, i should be in bed… ha!
FMCG can learn that if any product is packaged like Megatron, sales will increase dramatically.
Comment by Will August 17, 2007 @ 7:59 amScarily Lauren, Starbucks allow you to do that!
Love the idea Rob but then I was involved in it 🙂
Comment by Pete August 17, 2007 @ 8:49 ami don’t think they do that here pete – i know in the states, everyone carries around their own mug – well they did 10 years ago when i was there (hell, they were even sipping coffee on the bus between seattle and olympia!) – but it doesn’t seem to be the ‘done thing’ here at all.
Comment by lauren August 17, 2007 @ 9:03 amCome on folks. Win a wank? That’s an awesome line.
Comment by Charles Frith August 17, 2007 @ 2:13 pmHello Mister Robert, I read your blog often and decide to comment now for fist time. I think this good because it helps brands save the world. Like a transformer. Maybe IKEA could print instructions on their flat pack cardboard pack that make little furniture things out of the cardboard?
Comment by Alfredo August 17, 2007 @ 2:17 pmI seem to recall that South Australian authorities require a week’s notice (for cash handling purposes) when it comes to the kind of quantities of cans you’re going to be returning after the weekend.
Comment by John Dodds August 17, 2007 @ 4:28 pmIts a good idea, for some brands it wouldnt really have any practical use; but there are plenty where it would:
Tv boxes as remote holders; dvd player boxes as dvd rack; mobile boxes as accessories holder etc
Comment by Rob Mortimer August 17, 2007 @ 4:29 pmHello Alfredo – thanks for writing in and hope you do a damn lot more of it 🙂
And Charles – why did I know you’d love that!
Comment by Rob August 17, 2007 @ 5:59 pmHello. I write more now. What if IKEA furniture transformed into other things too? Like automobiles or climbing frames for the children? You must take the books out of BILLY first but surely.
Comment by Alfredo August 17, 2007 @ 6:12 pmAlfredo … you’re English has improved dramatically. Are you reading one of the books you’ve taken out of the [Billy?] bookshelf?
Comment by Rob August 17, 2007 @ 6:32 pmI use http://babelfish.altavista.com/ to help.
Comment by Alfredo August 17, 2007 @ 6:35 pmIt’s improving you with EVERY comment.
Comment by Rob August 17, 2007 @ 6:42 pmI say thank you. I must be going to my bed now. I come and write more in the morning.
Comment by Alfredo August 17, 2007 @ 6:53 pmTops … looking forward to it, sleep well.
BTW, have you got a brother? Maybe called Sacr… or something?
Comment by Rob August 17, 2007 @ 7:00 pmSomething I was thinking about a while back was that experience with the brand happens not just at the POS, but throughout the product’s life… so, my point, I guess, is that if you make it difficult for a package to be recycled – people will still probably buy your product, but they’re unlikely to feel happy about it as they struggle (emotionally and physically) to throw it away in a way that doesn’t make them feel so bad. So basically we need to be thinking about end-of-life brand experiences – how happy will this make people once they’ve already used it up?? It might not draw that many new customers, but it will certainly guarantee the existing ones won’t get fed up and switch brands. So the more interesting a package is after it’s stopped being a package (your mug example is good) the more likely people will have a good end-of-life experience with it… it becomes something new… and for the cheaper clients out there, at least by considering this VERY important point of contact with consumers, they will be more likely to buy into easily recyclable packaging. Ie. not making cardboard/plastic mixes, or tetrapaks, or otherwise confusing wrapping.
great blog by the way.
Comment by collyn August 17, 2007 @ 7:03 pmOK. Sorry.
Comment by Marcus August 17, 2007 @ 7:27 pmYes folks, Marcus WAS Alfredo.
What a fucking surprise. But he’s back [I hope] and we can expect more madness from the curly-haired man soon.
Collyn … don’t take this the wrong way, but are you real?
I ask because you’ve never commented before and while I am really glad you have [I like your comment by the way, would love to hear more on it] with Marcus trying to be the ‘Man With A Thousand Faces’, I am not sure if you exist or are another character from the Brown head of characters 🙂
Please restore my faith in the people on this blog and prove your existence …
[If only I could ask God the same thing eh!]
Comment by Rob August 17, 2007 @ 7:35 pmI’m here Campbell. And I’ve got my eye on you.
Comment by God August 17, 2007 @ 7:38 pmDear Andy. Re: Your comment on my sexuality.
Any man that goes through as many marriages as you, has, obviously, yet to find the sexual “home”.
Comment by Marcus August 17, 2007 @ 7:41 pmAndy can buy his hetrosexuality…
Comment by Rob Mortimer August 17, 2007 @ 7:43 pmAnd before you ask… yup, got my eye on you too.
Comment by Satan August 17, 2007 @ 7:43 pmHey scientists, you’ve got your answer to the eternal question. That’s $1,000,000 please.
Comment by Rob August 17, 2007 @ 7:46 pmI can’t be arsed.
Comment by Buddah August 17, 2007 @ 7:46 pmShut up Buddah, and put the kettle on.
Comment by Ron Hubbard August 17, 2007 @ 7:47 pmThis blog is the home for the religously ambigious. YAY!
Comment by Rob August 17, 2007 @ 7:47 pmi love this blog!!
Comment by lauren August 17, 2007 @ 7:48 pmHey Ron, you coming over later? Texas Hold ’em?
Comment by Satan August 17, 2007 @ 7:50 pmHe can’t, he’s baby sitting.
Comment by Tom Cruise August 17, 2007 @ 7:51 pmim not gay but the bloke whose sucking my cock is and his name is marcus j h brown. 🙂
Comment by andy@cynic August 17, 2007 @ 7:51 pmNo he’s not. I should fucking well know.
Comment by Satan August 17, 2007 @ 7:54 pmGot my eye on you too Boucher.
Comment by God August 17, 2007 @ 7:55 pmOk – I’ve finished my book now.
Comment by Lee Harvey Oswald August 17, 2007 @ 7:56 pmIt was still more impressive when Richard Branson posted…
Comment by Dave Mortimer August 17, 2007 @ 7:56 pmTea’s ready!
Comment by Buddah August 17, 2007 @ 7:57 pmGot my eye on him too David.
Comment by God August 17, 2007 @ 7:57 pmug.
Comment by Thor August 17, 2007 @ 7:58 pmOh no, who the hell let Thor in?
Comment by Buddah August 17, 2007 @ 7:59 pmug ug Buddah ug.
Comment by Thor August 17, 2007 @ 7:59 pm😉
Comment by Thor August 17, 2007 @ 8:00 pmThor – can you baby sit tonight?
Comment by Ron Hubbard August 17, 2007 @ 8:01 pmug ug. ug.
Comment by Thor August 17, 2007 @ 8:02 pmWas that a yes or a no. Jesus!
Comment by Ron Hubbard August 17, 2007 @ 8:02 pmRon?
Comment by Jesus August 17, 2007 @ 8:03 pmForget it Hubbard.
Comment by Tom Cruise August 17, 2007 @ 8:03 pmGet back in your room young man. You still haven’t finished your homework.
Comment by God August 17, 2007 @ 8:04 pmTea’s getting cold.
Comment by Buddah August 17, 2007 @ 8:05 pmmarcus is on speed. as well as my fucking cock. get off you gay.
Comment by andy@cynic August 17, 2007 @ 8:05 pmHey, Andy. Let me know when he’s finished. I’ll be over like a FLASH!
Comment by Freddie August 17, 2007 @ 8:06 pmI did not have sex with Mr Brown.
Comment by Bill Clinton August 17, 2007 @ 8:07 pmug ug Andy ug ug Freddie 😉
Comment by Thor August 17, 2007 @ 8:07 pmBut you fucking well inhaled bill.
Comment by Ron Hubbard August 17, 2007 @ 8:08 pmI love Dave Mortimer’s comment … I laughed madly at Andy’s … God / Hubbard / Buddah / Satan / Cruise / Brown … are there usual genius … and I’ve had it on good authority that Collyn IS a real person so it’s a good end to an OK week and with that, I wish you all a great day and a toptastic [hahaha] weekend.
Comment by Rob August 17, 2007 @ 8:09 pmLast thing …
Hey Freddie, I would of thought Fat Bottomed Bloke would of been a better song link, but who am I next to your genius …
Comment by Rob August 17, 2007 @ 8:10 pmBy Rob
Comment by Ron Hubbard August 17, 2007 @ 8:10 pmYeah, have a great weekend
Comment by Buddah August 17, 2007 @ 8:10 pmIf Andy is god. Then who the hell is Andy?
Comment by Rob Mortimer August 17, 2007 @ 8:11 pmWhatever
Comment by Satan August 17, 2007 @ 8:11 pmWhat Satan said.
Comment by God August 17, 2007 @ 8:11 pmWe will not have our names taken in vain in this house of blasphemers. Verily you will now be plagued by havershams.
Comment by God, Buddah, Satan And Thor August 17, 2007 @ 8:42 pmGod, Buddah, Satan And Thor.
Sounds like the Aston Villa back four… or a lsd influence 60’s rock group.
Comment by Rob Mortimer August 17, 2007 @ 9:13 pmverily… now there’s a word that just isn’t used enough in day-to-day conversation…
Comment by lauren August 17, 2007 @ 9:19 pmthor? after marcus been “piggy backing” his arse, hes positively fucking rash ridden.
Comment by andy@cynic August 17, 2007 @ 9:43 pmIs Thor a creative?
Comment by marcusbrown August 17, 2007 @ 10:11 pmIs the Pope Catholic?
Comment by God, Buddah, Satan And Thor August 17, 2007 @ 10:25 pmI thought he was German?
Comment by marcusbrown August 17, 2007 @ 10:34 pmThor point?
Comment by Rob Mortimer August 17, 2007 @ 10:43 pmNordic actually.
Comment by God, Buddah, Satan And Thor August 17, 2007 @ 10:50 pmLove the packaging ideas. But, would they work for something you use all the time? I go through a lot of jars – I feel bad even recycling them so I try to keep using them and end up with the bottom of my kitchen cupboards full of them. A candle holder is good, but I only want so many…
I like the idea if it is a useful item that can also be put out with the recycling (or given to mum).
Some new faces I see…
Comment by Jade August 19, 2007 @ 9:22 pmGood point Jade … in the case of Douwe Egberts it was for a promotional period only, so the brand has to continually re-invent the ‘after-use’ of the item so that people don’t get sick of them or have too many lying about.
Hmmmm, this probably makes it less practical than simply allowing it to be recyclable – but interms of consumer brand impressione, it still would probably be of value.
Comment by Rob August 19, 2007 @ 9:38 pm